Dreams Royal Beach Punta Cana

The room was clean and the resort is very kid-friendly. Room service was late to clean the room for the first couple of days, and then came earlier towards the end. Most of the staff were friendly but there were some that were not. The spa can use some upgrades as well.

The resort was beautiful and the staff was OUTSTANDING!! Our concierge, Marcelo, was AMAZING!! He was so responsive, kind, and went out of his way to make our trip so comfortable and smooth!

Today was our last full day here and I can’t say enough good things. We came with 7 people including 3 kids ages 7,10, and 13. The water park was a hit for kids and adults. The food is good. The beach is clean with plenty of lounge chairs that you never have to fight for. The staff is all amazing and go out of their way for you with any little requests. They are all lively and happy and make the experience great. We had a cabana for 2 days and our server JD was amazing! The rooms were clean and beautiful. The only negative thing about the rooms we had was the view which was of the service street. They did mess up my mom’s room as she booked a pool terrace room but they gave her a room with the service street view. They made up for it with the cabana for 2 days. The service here is fabulous. There are always servers on the beach asking if you need anything and any problem you have if taken care of promptly. The concierge even message me a couple of times to make sure everything is ok. The one negative thing I can say is if you’re going with kids there’s not much for them to do at night. There’s no arcade or anything to keep them entertained at night. They really do need to work on that. But besides that this was by far our favorite stay in punta Cana.

Having stayed a couple times at a different Dreams resort I had high hopes for Dreams Royal unfortunately my experience was not the best. Overall it was just ok. Entertainment was good and I loved the pool and beach . Upon check in my family and I were advised the room we booked which was double bed/ pool view was not available but were told we would be given an upgraded room instead . What we got was a pool terrace king bed w/ extra bed for my 11 year old. The extra bed was not the most comfortable but the hotel was limited due to renovations so we made it work. Also the pillows for our bed were not the most comfortable but not terrible either. Portofino restaurant was really good it was my favorite restaurant and the service was quick. Seaside grill was also good but we waited a while for our food. Mercure was also very good . Where I take points off is for the service and dirty plates/ utensils. The buffet was mediocre I wish they had more variety and better quality. Service was ok at times and others not so much. There were several occasions where we had to order drinks multiple times before they came. One time during breakfast I ordered coffee 3 times before someone finally brought it and when they did we had already finished our meal. The worst was at the tides pool side grill where we had lunch one day. The stack of “clean plates” were not clean at all. I checked multiple plates and they were dirty. I’m not just talking a few crumbs either they had ketchup smears and visible food residue on them. Then to make things worse after bringing it to the busboy’s attention he grabbed the stack of plates, took them over to a cart on the side and proceeded to wipe them with a rag. He then put them back on the shelf for people to serve themselves. This is not acceptable. Not only were the plates not washed like they should be but it happened right in front of our eyes. We were so grossed out my husband grabbed some plates from the buffet but they weren’t the best either. I know this is not a 5 star hotel but there are certain expectations that should be met. I would not stay at this resort again given I’ve had a better experience some where else.

We recently stayed at this resort for 10 days. The resort is very beautiful and well maintained, both in the gardens and on the beach. The resort feels very safe and is all very clean. The rooms are spacious and have a jacuzzi bath tub on the balconies which were a real novelty for us. We loved the unlimited use of à la carte restaurants, aswell as the many other cafes and bars. The staff are all very friendly and go above and beyond to make your trip special. We did initially feel our room was located too close to the main entertainment, and therefore was quite loud, but after letting Reception know we were moved the very next day to a much quieter area of the hotel, which was perfect. My partner used the gym and said it was modern and very well equipped. There was plenty of activities and entertainment throughout the day, with the headphone disco being on of our favourites. You also have access to some of the facilities of the next door hotel, Secrets, including the nightclub and casino. Finally the mangroves are a must visit in the day, so much amazing wildlife! We had a superb holiday and would definitely recommend this resort to family and friends.