Grand Bavaro Princess

Yesenia with the entertainment crew was so entertaining and fun. She made my experience memorable

Our Royal Holiday Butler - Javier - was a great support in making our dinner reservations and managing all of the changes that come with a big group holiday (16 people). He was responsive, accommodating and very helpful! Thanks Javier!! Other standouts were Jerry from the Family Concierge office and the staff at the family buffet! The kids activities were great and the staff were very engaging with the kids. The rest of the resort staff were mixed - some were fantastic, while others couldn't be bothered. The resort itself was decent! The AC for the entire resort was broken when we arrived until well into the next day. Fortunately, it was fixed by the end of day two! Some families had it very very rough, but we were on the bottom floor and spared the worst of the heat.

I stayed at the Grand Bavarro Princess Hotel in Punta Cana in January 2026 for about one week. I expected a safe stay in a clean und maintained area including the beach front, as the hotel pretended in its appearance to meet this expectations. In fact the beach area of the hotel turned out to be a potentially life threatening zone as as a result of at least gross negligence I stepped with my bare foot on a big rusty nail which injured me so that I had to go to the hospital for medical treatment. My holiday experience was totally destroyed as I not only had the feel the extreme pain which was caused by the rusty nail. I also had to fear to get a serious polio infection which paralyses my body as a result of the step on the rusty nail. Moreover I had to pay more than $ 700 Dollars for medical treatment. Instead of at least apologizing and compensating for the medical costs and the missed holiday fun it took the legal intervention of a lawyer to get – after weeks - at least the costs for the medical treatment refunded. Further compensation was denied and communication refused. With regard to this behavior of the hotel management dealing with the consequences of their negligence I have to conclude that they will handle also a mayor incident with that kind of ignorance. I critize not only that the negligence of not cleaning the beach properly caused a potential severe injury which indicates a violating of the Art. 320 of the Codige Penal of the Dominican Republic. With regard to the amount of rust on the nail it was laying there for a very long time. This results in the qualifikation of gross negligence. Even much more worse was the bad and ignoring handling with my claims. In case their would an accident in the hotel area it seems there also would be no fair compensation but much of ignorance by the hotel management. This is more than highly concerning as the gross negligence with claening the beach indicates that also other areas of the hotel could be very dangerous to use. If some maybe severe accident happens to you you will probably have to fear that the hotel management will show heavy resistance in compensating you and will also not manage your claims properly. It is up to you if to take that risks…..

We stayed the week of May 14-21. Flew Air Canada and love it as always. This was our second time to the resort, and we knew what to expect. The nature area is amazing and loved walking through it daily. We loved the cappuccino bar, wow the crepes are amazing as well as the coffee. Careful you may get a visitor or 3 in there lol. Storks and peacocks hang around there which is really cool. The resort is huge. Lots of walking or trolleys to get you close to where you want to go. Food was good, we loved the Indian restaurant. Buffets were good as well. Beach is pretty good, can be wavy but fun. Sargassum was starting to come in but not terrible. Didn't hang by the pools they looked ok, busy for the most part. Rooms are nice, A/C worked well in our room, stocked up daily, and we were close to the beach as well. We will return sometime in the future. Thank you for a nice week!!

The resort itself is beautiful, with good facilities, nice pools, and a pleasant beach area. Under normal circumstances, I would probably have rated it much higher. However, our stay was seriously affected by a major issue. We stayed for four nights, and during two of those nights the entire area where we were located was without air conditioning. This affected not only our room but also restaurants, shops, and buffet areas. The temperature at night was around 27°C (80°F), making it almost impossible to sleep without air conditioning or even a fan. What made the situation worse was the lack of communication. Staff members provided conflicting information, nobody seemed to know when the problem would be solved, and guests became increasingly frustrated. At one point, some guests even brought mattresses to the lobby to sleep under a large fan because their rooms were unbearably hot. Later, we discovered that some rooms in other areas of the resort had perfectly functioning air conditioning, which made the situation even more disappointing. Fortunately, after considerable effort, the hotel moved us to another room, and we were able to enjoy the remainder of our vacation with some comfort and dignity. The resort has great potential, but this incident and the way it was handled took much of the shine off what should have been a wonderful vacation.