Grand Sirenis Punta Cana Resort and Aqua Games

We stayed at this hotel as a family of seven from October 31 to November 8, 2026. Before booking our rooms, I called the hotel in advance to ask whether it would be possible to have our three family rooms (all in the same room category) located next to each other. We were traveling from different countries to spend our family vacation together, so this was extremely important to us. I was assured that there would be absolutely no problem accommodating this request. I paid for all three rooms, and shortly before our arrival in Punta Cana, a manager (as he introduced himself) contacted me and once again confirmed that our rooms would be close to each other. However, when we checked in, we were given two rooms in the same building but on different floors, while the third room was in a completely separate building. When I raised the issue, the front desk staff told us they would try to move us the following day. Unfortunately, despite our repeated requests, we spent our entire vacation in those rooms, separated from each other. During check-in, we were also informed that because we had completed our check-in online in advance, the hotel would provide us with a complimentary late check-out until 2:00 PM. Unfortunately, our luggage was lost during our journey and was delivered to the hotel only 28 hours after our arrival. During that entire time, we repeatedly asked the hotel to provide us with basic toiletries, such as toothbrushes and toothpaste. The rooms had nothing other than soap and shampoo. I have never experienced anything like this at a five-star hotel! The response from the front desk was simply: “Go and buy everything at your own expense.” On the third day, we encountered another absolutely disgusting situation. Some animal had left a huge mess right outside our room door, accompanied by an unbearable smell. We discovered it when we returned to our room in the evening. It was 11:40 PM, and we tried calling the front desk, but nobody answered, despite the hotel advertising 24-hour service. The following morning, we called again, trying to find someone who could resolve the problem. We were told that everything would be cleaned up within 20 minutes. We went to breakfast and returned an hour and a half later, only to find that the mess was still exactly where it had been. We eventually went outside to look for a staff member and found a manager (as he introduced himself). He promised that it would be cleaned within 15 minutes. We waited another 40 minutes, and eventually had no choice but to pay a female employee who was cleaning the outdoor areas to take care of it herself. The final unpleasant experience happened during check-out. We left our rooms at 1:05 PM, even though we had been promised late check-out until 2:00 PM. We then went to the buffet for lunch, and at approximately 1:45 PM, we returned to the front desk to complete our check-out. A receptionist named Erika and a manager named Paulino informed us that we had to pay an additional $150 for the three rooms because of the late check-out. We tried to explain that we were still within the agreed late check-out period and that everything had been arranged in advance. We even had written confirmation from the manager. However, Erika and Paulino discussed the situation between themselves in Spanish, despite our explicit request that they communicate in English so we could understand what was being said. What followed was approximately 40 minutes of arguing, raised voices, and extremely disrespectful behavior from the hotel staff. Only after this exhausting confrontation did they finally agree that we did not have to pay the additional charge. This was our eighth vacation in this beautiful country, and we had never experienced anything remotely similar. We were deeply disappointed by the behavior of the management and front desk employees, who are supposed to represent the hotel and set the standard for guest service. Unfortunately, this hotel completely failed to meet even our basic expectations of hospitality, customer service, and professionalism. I absolutely DO NOT recommend this hotel! Honestly, it remains a mystery to me how this property received a five-star rating and why guests continue to choose it, only to end up experiencing the same disappointment. Save yourself the frustration and choose another hotel. Also the bedding was ripped in the rooms. The blankets were ripped. Our furniture was broken and took 3 days to fix. Our balcony door was broken. The glass was coming off the frame and really dangerous. Took them 3 days to fix. The rooms are dirty. We had 3 guests in one of the rooms and they kept giving us only two of everything like towels or water. There is mold throughout the room.

We are currently on our last evening here out of 11 nights. Honest review… The hotel itself is lovely, rooms are nice and were cleaned everyday and fridge restocked. The bar staff are amazing. The main restaurant, over crowded, struggle to find a table and the food it’s lukewarm whether you go early or later. This is breakfast, lunch and on an evening. The only saving grace is the pizza take away open between 11-5. Also be prepared to be eaten alive by the mosquito’s. Although we brought sprays and creams they do not work. There is a pharmacy on site where you can buy sprays and creams.

Review to help any future guests. Reception and checking in were perfect. We emailed ahead to ask for rooms on the top floor and next to each other and were very satisfied. Our wristbands came with a key card which allowed all of us into both rooms which was handy. Our suitcase was brought to the door by the bell boy no problems. Rooms - It was clean enough. Yes there was some damp and there were a few things in need of repair like the balcony door didn't lock but we didn't bother reporting it as it opened and closed fine. The hair dryer in the bathroom actually worked better than my own so don't bother taking one. The TV was very big the air con was perfect and low fan was actually very quiet too. The ceiling fan worked well. We just wish we could adjust the speed as it was a bit much at night. The beds were soft and the pillows and bedding were good. There were some stains on some of the covers unfortunately. The room was cleaned every day. The fridge was restocked daily and the towels were changed daily too. One of the rooms didn't have a bin so I asked at reception and there was one in there within the hour. It was also very useful being able to check out at 12 as we were leaving the resort at 1 so no need to use a spare room to change. The key fob just stops letting you in after 12. On the first day my son left his Lakers baseball cap in the Buffett and when I asked the next day they found it for me. A special thanks to Woodley for helping here and checking on us throughout the holiday. Buffet - The food was ok depending on what you like. My husband loved the different types of food. We always found something to eat and actually I preferred the breakfast buffet. There was a big selection of food and puddings. Ice cream always looked slightly melted and unless the food was cooked fresh it was not very hot. Most of the staff here though were lovely. We really loved seeing our favourite Pedro Maria every morning he always went the extra mile. I had a sore through one morning and he came with a little honey and lemon for me. Gregori also made a special effort to make us feel welcomed too. They Both added a personal touch. The other restaurants - The only one I would bother with was the Japanese. We often tried the others and ended up back at the buffet. The Italian wasn't bad but not great either. Concierge - You needed to use these guys to book the a la carts but they did try and push you to have breakfast in the owners club and this is where I could see they wanted to sign you up to the membership. We just politely refused a couple of times and they got the hint. George was very helpful and friendly. They always recognised us and when we walked past still gave a smile and Buenos Dias though. Entertainment - We stayed around the quiet side of the pool most of the time but did join in with a few things. The pool foam party was a fun experience, The aerobics in the pool and we could here the constant fun coming from that area. Our favourite on the entertainment team was Lebron. He made sure we knew what was going on and never walked past without a high five. He was funny too. Pool/Beach - There are a few repairs needed around this area but overall it was all usable and very comfortable. We never had to fight for sun loungers there; there was always some available. The toilets were the worst thing here. Sadly most of the time they got blocked and were not maintained and cleaned very often. I hate to think were most people were going to the toilet as there was never many people using them. the beech was well maintained and the life guard kept an eye on everyone with a barrier to keep you safe from floating out to see too. We got lucky and didn't see hardly any seaweed. We had two days with a red flag and the rest were yellow flags so we couldn't use the kayaks sadly. The bars on the beach with Edward in one and Lorenzo (aka Mini Mike) in the other were always 5*. The pool bar near the membership side with Elias too was brilliant. There was also staff walking around collecting cups keeping the area clean. Yes there were wasps but we thankfully never got stung as we just left them alone. The beach does have sand flies, though, which are more active at night so we avoided the area at night. Th pool is the biggest I have ever seen making sure it was never too busy where we were for space. The shallow end was in higher demand but we were glad we could all swim no problem. We were here for Halloween and the hotel needs a round of applause for the effort they made. The entertainment crew was all dressed up and interacted with everyone. The food at the Buffett was Halloween-themed with the puddings being Jellied hands etc. A great effort to everyone! I was even more shocked to not see a trace when we made our way to breakfast the next day. They must have been up all night cleaning it. At this time of year we did get some rain. Being slightly out of season we benefitted from the hotel not being very busy but we had to hide under the palm umbrellas a few times. As soon as the rain cleared though the sun often came back out as if nothing had happened. We had a couple of great tropical storms at night. Again the hotel needs a medal as they dealt with the aftermath very well. There is a lot of drainage so no flooding. The only downside is the mosquitoes. They do like a nibble. There were a lot of people with bites including us. I recommend taking Vitamin B complex for at least a month before you come out and continue to take it while here. I forgot to take mine and didn't get bitten until Day 10 when it had cleared out of my system. A good antihistamine helps with the itching, and don't forget a good after-bite cream. They do sell some at the pharmacy on-site shop though. I did see the hotel fumigating a few times to try and keep them down. The lobby and the beach seemed to be the worst areas so we enjoyed many nights in the sports bar. Apologies for the long review but I hope this helps any future visitors.

I travelled with my wife, and our 19 years old daughter, from the UK. The complex is very large, pretty remote, although there is a small shopping centre it's 10-15 walk or taxi ride away. Reception - staff were always pleasant, good humoured and spoke good English, they also did what they'd promise to e.g arrange for the shower gel to be refilled in the bathroom, or assist if we locked out of the safe. Room - we had a junior family suite, consisting of a bedroom looking out onto a balcony with a garden view, and a smaller lounge area, divided with sliding doors for privacy, each has aircon and a ceiling fan, plus a large TV the lounge area had a mini bar and a fold out bed (couch). The main room had a Super Kingsize bed (huge) this was comfortable, although my daughter said the couch bed was very firm. Room was clean, tidy and had plenty of storage space, there was also a bathroom with a walk in rainfall shower. TV - various channels, mainly Spanish Speaking ones or US News channels, by got around this with the use of an Amazon Firestick and a VPN to disguise our location, just like watching TV at home. Rooms have WiFi. Guests were mainly South American, Canadian, British, and some French, the South Americans, especially the Argentinians were very polite and friendly. Restaurants - there's a ain buffet dining room which we used every breakfast time and only twice at dinner due to the unlimited visits to the themed restaurants. At lunch we ate at the pool bar / restaurant, also if you wander out towards the main entrance just beyond this is a snack van (hot dogs / burgers etc) a sports bar and an Ice cream / coffee shop. The restaurants feature American food (Route 66), Japanese food - cooked with a bit of theatrics and group participation, Brazilian food, Mediterranean , Dominican, and a steak house. Buffet restaurant - food was always good quality, mostly hot (by and large) had plenty of flavour, and was restocked (unless to dine as they approach closing time). breaktime had smoked salmon, eggs stations, cereal, hash browns, local bacon / sausage, baked beans, yoghurts, fruit, Danish Pastries, bread, pancakes, waffles, fresh tropical fruit, cooked meats and cheeses. The only things i would say is the food doesn't need any added salt, but they cook with more salt than I would at home, and sweet things are often flavoured with Cinnamon. Themed restaurants - we ate in these most nights, food was always good. I can't really see what there is to complain about, and the people that do complain, I question what do they actually want? Staff - most were absolutely amazing, always cracking a joke and a smile, hi 5's, knuckle bumps they were so friendly. There were too many to mention but "Anna" at breakfast was lovely, bubbly personality and an infectious smile. Then there was Ishmael who serviced in the themed restaurants. The bar staff were also terrific and helpful. Trips - if you want to shop around other than your rep, there are a couple of places in the hotel that sell trips, or next to where you hand in the pool towels go and see "Mr. Chocolate" (this is how he introduced himself to us) Beach - quite rough, but shallow sloping, lifeguards always on duty, be careful though there are tides that will move you down the beach but we were never out of our depth. Tips - we tended to tip in USD, 1$ for a drink, 2$ for buffet service, $5 for themed restaurant service. You really get looked after, I suspect the service would still be good without this, but this not all about money to them. It's about recognition of their efforts and hospitality. A dollar here or there isn't much, but means a lot to the staff. Concierge - not sure on this. Dotted around the complex are little Concierge huts, they fall over themselves to be helpful and book your themed restaurants, (you can do this yourself via the hotel website) I'm unsure if they are commission based for this. But they will also "invite" you to a "VIP breakfast", which we subsequently learned was a 3hr hard sell to join the VIP club - we avoided this. On siter shops - VERY expensive. 25$ (£18) for a a box of x10 Loperamide Tablets, 8$ (£6.40) for a large pack of crisps / chips . Suggestions - I'd suggest management consider providing x2 Umbrellas in each room, the rain storms in low season are torrential. Also, could you place bar snacks in the bar please e.g pop corn or salted nuts, I would return if we go back to Punta Cana, we loved our time there, although we did get eaten alive by Mossie's , Sand flies and Ants (this didn't enjoy our enjoyment), thanks for a great time Grand Serinis.

Holiday has been ruined by the timeshare company that exists on site, Google it ULC you will see all you need to know. They used heavy sales techniques, taking away two of my wife's credit cards to pay which hers declined sensibly and never gave back until they took me to my room to get my cards not giving us any time to decide out of the office. Even coming to our A la Carte meal to talk about it and proceeded to sit down with us EVEN when I told him no ( Said he was the Manager even working for said Company in dual purpose) we are not interested we cancelled due to wrongful information. They told us the £200 a week included MEALS and DRINKS all inclusive, NOT TRUE this amount ONLY includes the room, on all inclusive resorts. You have to pay the resorts for the meals and drinks when on site. My wife became very scared that she was being followed therefore we go for our meals and stay in our room except for light walk after meals. The hotel says it's not linked to said Company but hotel staff walk round with there insignia on and the insignia is with Consierges who put us on to the FREE BREAKFAST. DO NOT ATTEND PLEASE DO NOT. You have been warned I never did my due diligence before I went to this place. Can say because of this harassment I won't be coming back to this hotel again. I did make an official complaint with the hotel who said would come back to me with an update (Still waiting) also with my TUI REP about the harassment. In the end I also I sent an email stating I demand no contact from the Company due to harassment. Again 2 days or so after I had a text message from TUI saying to go to the office( I thought this was about the air con not working in our room which I reported over 24hrs) but it was not it was a message from a manager saying I NEEDED TO ATTEND TO CANCEL CONTRACT IN Dominican Republic this again I believe was a tactic to get me into there office. My initial thought was to go with the TUI rep but my better understanding now of the process was to stay well clear. On a good note rooms, food and house keeping were excellent. I have since had another email from ULC AND a phone call both myself and my wife when again we won't no contact.