Lopesan Costa Bavaro Resort Spa & Casino

I recently stayed at Lopesan Costa Bávaro Resort Spa and Casino and while there were some wonderful aspects of the resort, there were also several disappointing experiences that made it difficult to justify the price. First, I want to recognize Luis Santana from the VIP Lounge. He provided exceptional customer service from the moment we arrived. He was always professional, friendly, and genuinely willing to help. Whenever we had a concern, he took the time to listen and worked hard to find a solution. Employees like Luis truly make a difference, and he was by far the highlight of our stay. The resort itself is absolutely beautiful. The grounds are immaculate, the pools are stunning, the landscaping is well maintained, and the overall design of the property is impressive. The rooms are modern, spacious, and visually appealing, making a great first impression. Unfortunately, the overall guest experience did not match the beauty of the resort. Many staff members came across as dismissive and rude, often making us feel like they didn’t care about the impression they were leaving on guests. Hospitality should make guests feel welcomed and valued, but that was missing throughout much of our stay. The food was another major disappointment. The quality was below expectations for a luxury all-inclusive resort, with limited variety and inconsistent preparation. The alcoholic beverages also seemed to be of very low quality, which was surprising considering the premium price of the resort. Although the rooms are beautiful, the linens had a terrible odor. I had to request that all of the bedding be changed more than once before the issue was resolved, which was frustrating and certainly not what I expected from a resort of this caliber. Overall, I would rate Lopesan Costa Bávaro 3 out of 5 stars. The property itself is gorgeous, and Luis Santana’s outstanding service deserves special recognition. However, the lack of consistent hospitality, disappointing food and drinks, and cleanliness issues made the experience fall short. For the price, I expected a much higher level of quality and service.

Lopesan was an amazing experience. Have been traveling to Punta Cana for many years and this has been the best experience ever. Purchasing the unique package was a good idea and it paid off. Better everything including having a dedicated butler, Jose Luis. He helped that helped us with reservations, check in and out and much more. Having access to exclusive pool section and restaurants was the cherry on the top. Great experience, don’t miss out. We will be back

I would not recommend this hotel or the Bávaro chain based on our experience. Unfortunately, what should have been an enjoyable vacation turned into one of the most disappointing resort stays our group has ever had. From the moment we arrived, the level of customer service was consistently poor. Most of the employees appeared unhappy and disengaged, and that attitude was reflected in nearly every interaction. Hospitality is one of the most important aspects of a resort stay, yet we rarely felt welcomed or valued as guests. Pool service was especially disappointing. It was extremely difficult to get drinks while relaxing by the pool. Servers came around infrequently, and when they did, the wait for them to return was so long that it was often easier to leave our chairs and get the drinks ourselves. This is not the level of service you expect from an all-inclusive resort. Housekeeping was another major issue. The towel policy was unnecessarily restrictive—they counted the number of guests in the room and provided only that exact number of towels, with no extras. On one occasion, we returned from the beach to find our room had been cleaned but not a single towel had been left behind. It’s difficult to understand how a room can be considered serviced while leaving guests with no towels at all. The most concerning issue, however, was the number of people in our group who became ill. We traveled with approximately 45 people, and more than half of our group experienced significant stomach illness during our stay. While we cannot say with certainty whether it was caused by the food, drinks, or another source, the fact that such a large percentage of our group became sick is extremely alarming and greatly impacted what was supposed to be a memorable vacation. Overall, this resort fell far short of the standards we expected. Between the poor customer service, lack of attention to basic guest needs, inconsistent housekeeping, and the widespread illness within our group, this was an experience we would not repeat. We will not be returning, nor would we recommend this property or the Bávaro chain to family, friends, or fellow travelers.

‘Beware!!!Worst experience ever!! Did an excursion with them took photos with my family payed for the photos and never got them!!! The hotel didn’t help us at all and kinda brush it off!! They just lost a customer for life!!!!

Lopesan costa bavaro was such an amazing all inclusive resort. All the workers were so welcoming and everyone had a smile on! We also booked unique which was definitely worth it! We had jimmy as our butler and as soon as we came into the resort he took care of our reservations and any questions we had. He also took care of our check out which made things so much easier. With unique we were also able to go to the other parts of the hotels with no problem ! Unique was definitely worth it ! Before I forget the food was also AMAZING! And bottled water at all times!