SERIOUS SECURITY CONCERNS – HOTEL RIU REPÚBLICA, PUNTA CANA
Stay: October 29–November 2 | Room 1249
What should have been a relaxing getaway turned into one of my most disappointing hotel experiences. Unfortunately, this goes far beyond poor customer service. I have serious concerns about guest security.
HOUSEKEEPING CAUGHT ON CAMERA GOING THROUGH MY BELONGINGS! During our first night, a guest staying THREE ROOMS DOWN reported missing belongings from their room, also in the 1240s. We placed the DO NOT DISTURB sign on our door. On Sunday, despite the sign, a female housekeeper knocked. Something about her behavior made me uncomfortable, so I asked for five minutes and set up a hidden camera.
The following morning, during checkout, I noticed my American Airlines credit card was missing. Our airport shuttle was waiting, so I had little time to investigate. Once aboard, while searching for my card, I received a Chase fraud alert for a declined $415.55 transaction at CIGAR VAPE S*CIGAR VAPE S.
I immediately reviewed the footage. It appears to show the housekeeper opening my backpack, going through my wallet, handling my American Airlines and Chase cards, and hiding my cologne behind the nightstand. (I located the cologne prior to checking out of the room as I ALWAYS check behind nightstands and under beds before checking out.)
Her movements were incredibly smooth and deliberate. I questioned whether this was something she had done before. Thankfully, my travel precautions paid off: I ALWAYS lock away my credit and debit cards and NEVER leave cash in the room. Her attempt to obtain money was unsuccessful.
THE DIFFERENCE IN MY SITUATION IS THAT I HAVE VIDEO EVIDENCE.
A POTENTIAL PATTERN: After returning home, I reviewed Google, Priceline, and other reviews. One woman reported $790 missing from her room in the 1240s, and another guest reported missing underwear, glasses, and other belongings from a room in the same area. I cannot establish that the same employee was responsible, but combined with my own experience, these reports raise serious concerns. If assigned a room in the 1240–1250 range, I recommend requesting another building.
OTHER DISAPPOINTMENTS: The front desk staff were extremely rude and unaccommodating. Despite repeated requests, we NEVER received drinking water and had to purchase it daily from the resort shop. Our liquor dispenser was supposed to be replenished every two days. Two bottles were empty, two nearly empty, and none were replenished despite multiple requests.
CREDIT WHERE IT'S DUE: Our bellman was AMAZING! Special recognition to Kimberln, who was attentive, personable, and an absolute breath of fresh air. He deserved every single tip we gave him! The restaurant staff, bartenders, waitresses, waiters, and pool staff were also phenomenal.
MY FINAL WARNING: I have submitted a FORMAL COMPLAINT TO RIU CORPORATE, including the surveillance footage. I've also shared it on Facebook and TikTok so prospective guests can see what happened.
I am NOT looking for a generic apology, scripted response, or damage control. My purpose is to inform the public, so travelers can make informed decisions before spending their hard-earned money here.
I firmly believe management should be aware of these security concerns. Other guests may have reported missing belongings without being able to establish what happened. I HAVE VIDEO EVIDENCE. I attempted to upload the surveillance footage directly to this review; however, the file size exceeded the platform's upload limit.
Guests should never have to question whether their belongings are safe inside their hotel rooms.
RIU REPÚBLICA HAS LOST MY TRUST. I WOULD NOT RECOMMEND THIS RESORT. BOOK WITH CAUTION!
Brody G2026-11-05