Royalton CHIC Punta Cana Resort & Spa

The rooms were horrible. My back ached every morning. The staff was nice and friendly. I enjoyed the buffet. I would not stay here again. Jonathan on the front desk staff(I think he was the supervisor) was AMAZING.

Royalton, Not So CHIC: A Major Disappointment for a Birthday Trip I recently stayed at the Royalton CHIC Punta Cana with my girlfriend to celebrate her birthday. As avid travellers who vacation at least twice a year and have stayed at multiple Royalton properties and other top resorts, we came in with high expectations. Unfortunately, this resort fell incredibly short of the brand standard. Aside from the great weather and fantastic staff, the overall experience was deeply underwhelming and frustrating. I would absolutely not recommend this resort. The Accommodations: A Nightmare Start Our disappointments began the moment we arrived. We had to switch rooms three times due to the absolutely terrible, neglected conditions. The first rooms they tried to give us were a biohazard—including one with a bathroom mirror completely covered in black rust, a massive water leak bubble with crumbling drywall directly on the shower ceiling, and gross, visible stains covering the decorative pillows and the entire surface of the sofa cushion. The initial rooms also had a powerful, overwhelming smell of mold, visible mold patches, and worn-out linens. I have never experienced anything like this at a Royalton property before. Even the fourth room we finally settled for was still a massive disappointment. It was completely un-upkept, featuring a rusted safe, severe water damage with bubbling paint on the walls, peeling drywall, and a dangerously cracked glass balcony door. It was an unacceptable and unsafe way to spend a celebratory birthday trip. I shouldn't have to upgrade to Diamond Club just to get the basic, clean Royalton standard that should be guaranteed to every paying guest. To make matters worse, this was the room we actually KEPT—imagine how bad the first three rooms were. Zero Birthday Recognition & Broken Tech The lack of attention to detail was infuriating. When booking the trip, I explicitly stated it was for a birthday celebration. We also reminded the front desk staff when we checked in. Despite this, the basics were not met at this resort—there wasn't even a simple celebratory banner on our door. To make matters worse, the resort app to book dinner reservations was completely down, making the already stressful stay even more of a hassle to navigate. Dining and Drinks: Restricted Choices The food and beverage program was another major letdown. Food choices were very limited across the property, and the quality did not match what I expect from this brand. While the drinks at the standalone bars were good, we encountered a bizarre rule at dinner: there were no alcoholic beverages other than wine or beer served at the restaurants or the buffet. If you wanted a proper cocktail with your meal, you were completely out of luck, which was a disappointing first for us at an all-inclusive resort. Entertainment and Amenities The resort aesthetic was highly underwhelming and lacked the modern, upscale feel advertised by the "CHIC" branding. Furthermore, there was no nighttime show or entertainment to speak of, leaving the evenings feeling incredibly dull. To make matters worse, the beach was atrocious—poorly maintained and not at all the pristine experience you look for in the Dominican Republic. The Highlights: The People and the Sun The only reasons this trip wasn't a total disaster were external. Thankfully, the sun was shining, and the other people on vacation made the trip good by bringing great energy despite the resort's shortcomings. Above all, the bar staff was the best—they made the trip most memorable, worked incredibly hard, and poured great drinks with a fantastic attitude. Their warmth, friendliness, and excellent service were the sole highlights of our stay. Final Verdict If you are a loyal Royalton guest or an experienced traveller expecting typical quality, service, and luxury, look elsewhere. This property is Royalton in name only, and we will not be returning.

I stayed at Royalton CHIC Punta Cana from August 17, and unfortunately, my experience took a very disappointing turn on August 19, my birthday. On August 19, the resort experienced a power outage that lasted approximately 12 hours. What made the situation even more frustrating was that the resort did not provide us with any clear information about when the electricity would be restored. We were left without knowing how long the outage would last or when normal conditions would return. After approximately 12 hours without electricity and with no solution or clear information from the resort, I decided that I could no longer stay. As it was getting dark, I left the resort and went to another resort for the night. I had paid for my final night at Royalton CHIC Punta Cana, so I requested a refund for the night I did not use. I had to speak with different members of the resort staff and repeatedly explain the situation before management finally agreed to refund me for that night. After speaking with the manager, I was told that I would receive a refund of $232 for the unused night. Unfortunately, that is where the problem continued. To this day, I have never received the $232 refund or any update regarding it. I have called the resort numerous times and have sent multiple emails to different email addresses trying to get an answer. I have never received a response. The resort also does not answer my calls. I understand that a power outage can happen and that not every situation is necessarily under the resort’s control. What I find unacceptable is the lack of communication during the outage and the complete lack of follow-up afterward, especially after I had to speak with multiple people before management finally agreed to refund me. This was supposed to be a special birthday vacation, and unfortunately, the experience was extremely disappointing. My complaint is not simply about the power outage itself. It is about being left for approximately 12 hours without clear information or a solution, having to leave for another resort as it was getting dark, having to speak with multiple staff members just to get management to agree to a $232 refund, and then receiving absolutely no response despite repeatedly calling and emailing the resort. Royalton CHIC Punta Cana, I am still waiting for the $232 refund your manager agreed to. I hope someone from management finally sees this review, contacts me, and resolves this matter.

Great vibe, went with 5 friends and we had a good mix of party and luxury, Rosendo and blinkenson are the best entertainers

Royalton chic was a great time all around! Great food, great entertainment and great night life. Me and my 4 boys all in our 20s had a blast and made lots of good friends guests and staff! Special shoutout to Rosendo and Blinkenson from entertainment team for making it an unforgettable week!