Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Where do I start? First of all, beautiful location, afraid it goes downhill from there, pool has tiles missing, bits breaking off the walls, mouldy mattresses, leaking showers, shower glass looks like it’s never been cleaned. Housekeeping is terrible, food is basic, staff are rude. I changed rooms three times all had leaky showers. and mouldy mattresses, and this was in upgraded diamond room, which basically is just the same as any other room. I went with my family, some who didn’t stay in the diamond club, and all our rooms are exactly the same. The leaking showers are across the board. The housekeeping just can’t asked they will put a few clean towels in your room and make the bed, but that’s as good as it gets. Mini bar hardly ever stocked, so you have to ask to get drinks put in it. The pools have broken tiles and these are even in the swim up room pool. I was away with my eight children and went to the hotdog van to get them food at lunchtime, to be told I could only have two hot dogs, yes two hotdogs between 8 kids. On the weekend, they’re at the influx of Spanish speaking people. So if you don’t speak Spanish, best be prepared to not get served at the bars. Went to the theatre to watch the Michael Jackson show. Went to sit on the chair and it was broken, so fell on the floor. Lots of people on the beach trying to sell you stuff and rip you off. The staff selling excursions bother you constantly. and if you don’t book with them, but book with one of their colleagues, you will then get a cold reception. All around the hotel needs upgrading and the staff need training.

My Sister and I have recently returned from an 8 night stay at this hotel. Our Diamond Club swim up room was clean but looked tired. The some areas such as the pool bar is in need of repair. The tiles had come off the front do the bar leaving a rusty sharp edge which could have caused an injury to someone. On the upside I would like to name Miguel who made the best cocktails and always with a cheeky smile. We had the pleasure of having Kelvin(Klein)as our butler during our stay, and he was absolutely brilliant. Professional, friendly, and incredibly attentive — nothing was ever too much trouble. He anticipated our needs before we even asked, kept everything running smoothly, and genuinely made our holiday feel effortless and special. Can’t recommend him enough! Thank you so much 😊 He is the reason we have given this hotel 5* The beach was clean and did have ugly sandbags on it but they were there for a reason as the sea is extremely rough and dangerous. We tried most of the restaurants. Zen had a great atmosphere but as for the others we felt the food was substandard. Most of the staff were attentive. But tips go a long way in making sure you receive good service. Brendi in the Diamond Club Bar was fun and made fantastic drinks. We paid for a diamond club swim up room but sun beds were not provided . We would have liked to spend more time in our pool but it was hard to relax sitting on uncomfortable chairs. This really does need addressing! When asked if there was a bar service our neighbours butler told us if we wanted bar service we should have asked for a room closer to the bar. Thanks again to Kelvin who also brought drinks to us⭐️⭐️⭐️⭐️⭐️ Hope this review helps. Kay & Lynne. From England

Our family recently had the pleasure of staying at Royalton Punta Cana, and from the moment we walked through the doors, the experience was exceptional! The level of customer service we received throughout our stay truly made our vacation special. From the warm welcome at check-in to the little details throughout our trip, it was clear that making guests feel welcomed, comfortable, and valued was a top priority for the entire team. A special shout-out to our amazing butler, Kalvin, who went above and beyond to make sure our family had everything we needed. He was attentive, friendly, incredibly helpful, and always made sure everything was taken care of. His dedication and genuine care did not go unnoticed! We also want to recognize Edwin at the front desk, who was absolutely wonderful. He was welcoming, professional, accommodating, and always greeted us with a smile. He made sure we felt taken care of from the very beginning. Melanie front desk agent was also so lovely to work with. What stood out most was the consistency of the service. The staff were friendly, the atmosphere was welcoming, the grounds were beautiful, and everyone we encountered seemed genuinely committed to making our stay memorable. Whether it was the dining experience, the resort amenities, or the little interactions with staff throughout the day, we felt appreciated as guests. It’s the people who make a vacation truly special, and Royalton Punta Cana has an incredible team. We left with wonderful memories, and we would absolutely recommend this resort to other families looking for a relaxing vacation with outstanding hospitality. Thank you, Royalton Punta Cana, especially Kalvin and Edwin, for making our family vacation such a memorable one. We can’t wait to come back! ❤️

Generally speaking the experience was good, not perfect and definitely not great. The food was served cold in all the restaurants, with no explanation. Reservations were challenging to set to say the least. We were given a butler that was supposed to cater to us and that experience fell short. Our butler was Nelson, who was more concerned about his wig than anything else. He behaved as if we were asking him for favors, and carried himself with arrogance. There was a young fella named Franklyn that made up all the difference, because of this young man our experience was salvage and good. Would I recommend this resort to family and friends, probably not.

We stayed for 4 nights across two Diamond Club rooms. We arrived at 2:30pm but didn't get our rooms until 4pm. My father-in-law, who has a hernia, then had to walk back to reception three times because his key bracelet didn't work, and he only got into his room at 5:45pm. When he complained at Diamond Club reception, staff showed no interest and walked away. He was ill for a full day after eating sushi at the teppanyaki restaurant, and we met another guest whose son was sick for 36 hours after eating there. Our one room service order took 2.5 hours. Soft drinks were flat every time, and tip-soliciting was common. The food in general is average at best. On our last day they refused a paid late check-out, even though one had been offered to make up for the key problem. On the plus side, the atmosphere around the pool and beach was lovely, and the evening entertainment shows were good. Our butler, Nelson, was outstanding and went out of his way for us. The potential is there, but overall this was not an Autograph Collection or Diamond Club standard of service. We had stayed at Finest Punta Cana the 4 nights before this and the difference is chalk and cheese. Go for Excellence collection hotels over Royalton's offering would be my opinion/advice.