Royalton Splash Punta Cana Resort & Spa

The experience in the resort was what we come to expect from higer end locations in Dominican. Food was good and all the staff were polite and really helpful. If you can go with the Diamond Club - do it. It made all the difference for us. We were lucky to get Edwin Berroa at our disposal for daily activities, restaurant bookings and all things hotel related. He went above and beyond his duties and assisted us with things outside the resort when we needed it!

My wife and our ten year old son had a great time at Royalton Splash. The facilities, including the waterpark were fabulous. The service was first-class from check-in to check-out and everything in between including the butler assigned to our room: Edwin was professional, courteous, multi-lingual and went out of his way to make our stay comfortable and fun in every way possible. Our ten year old had an ear infection but the hotel doctor treated him and provided first-class care which enabled us to continue enjoying our stay. At to all this great festive nights and a fabulous natural life. My wife doesn’t usually like to visit the same place twice within the same year. But in the case of this trip to the Dominican Republic and our stay at Royalton Splash, she is already talking about the next time - and so are our son and myself.

I was hesitant to book this vacation after reading the reviews but we were looking for somewhere last minute that wasn't going to cost a fortune. With that being said, I would agree with most of the negative reviews. We arrived after 3pm and was told that our DC room would be ready within 20 minutes and we were directed to the snack bar to grab something to eat. The selection was burger and friends and the burgers were gross. Our room wasn't ready for another hour and the DC room in building 25 was dirty. Housekeeping is so loud outside of your room starting at 745 on the dot. The only perk I can see for DC is the pool on the PC side is by far the cleanest on property, the others were dirty and cloudy, even DC on splash side. Lunch options are so limited, either buffet or burgers/fries/hotdogs. We did not enjoy one meal we had in a restaurant and even cancelled a few. Zen had the best flavor but 2/4 of our group were up that night with GI symptoms. The butler only made our reservations, other than that I did not find them useful at all. The coffee shops have the same cold, stale pastries every day and the coffees are tiny and iced coffee is not an option. The nighttime entertainment is primarily in Spanish and the same shows happened twice while we were there and we were only there for 5 nights. Our transportation back to the airport was 50 minutes late so we had to pay an additional 50% for a taxi. The pros were the weather was nice, the waterpark was a hit with our boys (16,12) and we met some nice people. Overall, we made the best of it but it would certainly not be somewhere that we visit again or would recommend.

This hotel was a horrible experience. The staff was super disrespectful , the rooms were duty and the quality for the dinner was horrible.

Lovely hotel, food was great, atmosphere was relaxed and we had the best time. Honeslty I was so worried after reading some reviews but if you can’t have a good time here or moan about the food, you’re the problem. Everyone works so hard so. Shout out to the Vibe Team - Bernard especially. Got everyone joining in and made our holiday very enjoyable. He encouraged everyone and was engaging whether he was doing an activity or not. Would go back in a heartbeat