Tropical Deluxe Princess

Don’t waste your time here I’ve never had a hotel that cannot serve a cold drink or allow you to set your own room temperature For real the room temperature is set and you can’t change it below 68° when it’s 95° outside it doesn’t matter you’re not sleeping any better than 68°. They won’t let you change it. No matter what you have to ask for ice and nearly every drink you get and when you do get it, they only pour lukewarm liquids intoit with your ice and it melts immediately mixing you know you’re still drinking a lukewarm drink and they do not have Diet Coke they only have zero or Coke. This is the worst all-inclusive trip I’ve ever taken.

Amazing place to stay with family. A lot of activities. I got premium package for 5 nights and it change everything. 5 star service with private areas with beach and restaurants. Food is exceptional once you get the package you get 2 restaurants for free.

Food poisoning the salads and cold meat seafood are not on ice and should be.It cost me 530 dollars to see a doctor and resort will not accept that it was here that I picked up this bug.I eat at the buffet Monday night and I was ill by Tuesday morning .The doctor advised me not to drink the water in the buffet dining room which was to hot as there was many fans working. There was other people ill that week as well which the resort will not take sny notice of so iam bringing light the situation. The resort is clean ie rooms etc but I will not return due to the resorts attitude to my complaint.

The re is the BEST customer service I will ever experienced. Thank you Nina!

Paradise! A magical two week holiday for my family with kids age 9 and 6. The pools are wonderful and the hotel grounds are kept imaculate including a short jungle walk with birds and lizards from the main hotel area to receptions / shops is amazing. We upgraded to platinum and it was well worth it for the different resturants and extras, but mainly for the exclusive beach area which we used daily. The restuarant Fogo is also one of the best eating experiences ever and shouldn't be missed. The people that work there are so kind and friendly with wonderful folks we will always remember like Rafael, Agustin, Cepin, Francisco and Bailey helped it be one of best holidays for our family. Thank you.