Tropical Deluxe Princess

Food poisoning the salads and cold meat seafood are not on ice and should be.It cost me 530 dollars to see a doctor and resort will not accept that it was here that I picked up this bug.I eat at the buffet Monday night and I was ill by Tuesday morning .The doctor advised me not to drink the water in the buffet dining room which was to hot as there was many fans working. There was other people ill that week as well which the resort will not take sny notice of so iam bringing light the situation. The resort is clean ie rooms etc but I will not return due to the resorts attitude to my complaint.

The re is the BEST customer service I will ever experienced. Thank you Nina!

Paradise! A magical two week holiday for my family with kids age 9 and 6. The pools are wonderful and the hotel grounds are kept imaculate including a short jungle walk with birds and lizards from the main hotel area to receptions / shops is amazing. We upgraded to platinum and it was well worth it for the different resturants and extras, but mainly for the exclusive beach area which we used daily. The restuarant Fogo is also one of the best eating experiences ever and shouldn't be missed. The people that work there are so kind and friendly with wonderful folks we will always remember like Rafael, Agustin, Cepin, Francisco and Bailey helped it be one of best holidays for our family. Thank you.

Currently at the resort here fantastic animation Team well prepared well entertaining namely a few Nathaniel and the team really get you involved in what’s actually going on and activities all day thumbs up to the Team well done

Wascar Flores was our favorite bar tender of the week. Very upbeat and fun. Recommend you find him while you are visiting.