Viva Dominicus Palace by Wyndham

A terrible experience. Non-existent customer service. We spent a week at the Palace, and every day we had to ask for towels because they were never replaced. We found ants and large cockroaches in the sheets, both on the floor and inside our bags. When we reported all of this to the staff, they replied (with total indifference and arrogance) that they had no other rooms available and that we therefore had to continue sleeping in a room with unacceptable sanitary conditions!!! As a result, we were forced to sleep in the hotel lobby on our last night. In addition, the housekeeping staff broke a bottle of perfume worth €70, and they wanted to compensate us for the damage with a $20 gift card from a store on the premises. In general, even when it comes to the kitchen and dining services, they offer “edible” meals only when there are no alternatives, and the cleanliness of the tables, plates, cutlery, and placemats is comparable to the food bowl of the cats living inside the hotel. In short, a nightmare experience!!!! If you’re planning to visit Santo Domingo, my advice is to absolutely avoid the Viva Dominicus unless you’re willing to pay dearly for a service that’s completely nonexistent and rooms already infested with every kind of local insect!!!! Bravo customer service? Never heard from them.

The best place beach is amazing. Chucho and his team are the best when it comes to trapeze

We had a lovely stay at the hotel, with plenty to do and beautiful grounds to explore. A special mention to Arleyne, our waitress, who always remembered our coffee and was happy and smiley. Bar staff Beresada and Darimel also remembered our drinks, were cheerful and always tried to speak English, which we appreciated. The cleaners were chatty and polite, keeping our room tidy. The gardeners worked constantly to maintain the grounds, and the entertainment team were busy but friendly. One English-speaking male team member from Slovakia was particularly helpful. The TUI rep covered the basics. The beach was beautiful, with no seaweed during our stay. The sea remained shallow for a while, and there were plenty of paddleboards and boats to use, as well as lifeguards and beach chairs. There was plenty of shade available at both the pool and beach, which was especially welcome. The beach was swept each night. There were lots of swimming pools, all clean and well maintained, with lifeguards present. Security was visible without being intrusive. We saw them remove someone from the beach who wasn't wearing a hotel wristband. The Italian restaurant was very good, with tasty food, lovely surroundings and a very professional waitress. We also enjoyed the Chinese restaurant, which had delicious food and attractive decor. The buffet had a good selection and themed evenings, although the food became repetitive. As vegetarians, we would have appreciated clearer labelling of suitable dishes, both in the buffet and the à la carte restaurants. Our room was quiet and clean, with a comfortable bed. The pathways were swept at night, and the hotel grounds were kept tidy. We were the only English guests we noticed, which wasn't an issue for us. However, most guests appeared to be Italian or Argentinian, so don't expect much conversation in English. Smoking is permitted in outdoor areas, and we noticed some guests smoking during evening entertainment inside the Palace. This may be an issue for non-smokers. Overall We enjoyed our stay and would recommend the hotel for its beautiful beach, choice of pools, well-kept grounds and friendly staff. Clearer vegetarian labelling, more variety in the buffet and better consideration for non-smokers would improve the experience further.

We had a wonderful vacation at Viva Dominica for our children's wedding. This was my fifth visit to the Dominican Republic, and I must say the experience remains top-notch. We received excellent service throughout our stay at Viva. A special thank you goes to Ambar, the restaurant manager, who listened to our feedback with genuine interest and professionalism.

My daughter and I are celiacs We saw in their app that they offer options for us in every restaurat It was a blatant lie ! We couldn t get any meals except for some croissants and muffins Not any meal We had to eat the same food that everybody eats And it had terrible consequences in my body So if you re planning to go there .. take a picnic bag full of glutenfree choices Very dsappointing ! Adriana