Zoetry Agua Punta Cana

This place is paradise. Everyone was super kind. I appreciate Gilbert and Benjamin at the entertainment. They were super helpful and kind and showed us around the property as well as took pictures of us and were super helpful. All the other staff at the restaurants are very friendly and kind. I can’t say enough good about this place and the people. The food was great as well. The only thing to watch out for is to travel in October. There are way too many mosquitoes at that time.

1st solo trip and perfection. This trip to Zoetry, Punta Cana was everything I needed and wanted it to be and MORE. The pictures really do it justice. It’s that good. The restaurants are great; especially the staff: Amaya!Natali,nicol,Tatiana,soranyi,Livianny,telón,majaury—BEST ever. Made me feel so welcomed and loved every night. Laura, the best concierge. Edwin, my pool bartender—-he’s a rockstar, with the kindest heart. He’s your guy. Wandy at the front desk—-lifesaver for American dollar ATM. Had the BEST massage of my entire life. Take my word—If you want real, deep tissue massage—here’s the place. Being from southern Louisiana, I was worried about the food. No worry needed, food was fantastic. If you want a peaceful paradise with a a little fun and flare—here’s your place Trust me!

⭐ ONE STAR — ZOËTRY AGUA PUNTA CANA “Luxury Prices, Shocking Conditions: Rats, Cockroaches, Mosquitoes and Unacceptable Management!” One of the most disappointing and disturbing resort experiences I have ever had. Zoëtry Agua Punta Cana markets itself as a luxurious five-star resort, but my experience was anything but luxurious. Instead of enjoying a peaceful, relaxing vacation, I spent my stay dealing with serious cleanliness issues, poor maintenance, disappointing dining, and frustrating management responses. Here is what I experienced: 1. A RAT RUNNING INSIDE MY ROOM! Yes, an actual rat inside my hotel room! Absolutely shocking and unacceptable, especially at a resort charging premium luxury prices. I was relocated to another room, only to encounter a different set of problems. 2. HUGE COCKROACHES AND FILTHY HOUSEKEEPING! In my replacement room, I discovered an enormous dead cockroach next to the bathroom sink, despite housekeeping services. Dead insects, including moths, were repeatedly left behind. I have photographic evidence. How can a supposedly five-star resort fail at something as basic as cleaning guest rooms? 3. ROOM INFESTED WITH MOSQUITOES! Not one or two mosquitoes — an overwhelming number INSIDE my room! I suffered numerous itchy bites while sleeping. Even after specifically requesting fumigation through my butler, the problem persisted. I could not sleep peacefully or relax without worrying about being bitten again. 4. POORLY MAINTAINED BEACH! Significant amounts of seaweed were left on the beach. While seaweed is natural, proper beach maintenance should be a priority at a luxury beachfront resort. The beach was relatively small, and there appeared to be sufficient staff to address the problem. 5. DISAPPOINTING FOOD — LIMITED CHOICES AND TINY PORTIONS! No buffet, extremely limited à la carte selections, repetitive breakfast and lunch menus, and dinner menus that never changed during my stay. Even with three restaurants, the variety was disappointing. Portions were so small that I frequently left meals hungry. Definitely not a destination for food lovers! 6. GENERAL MANAGER UNAVAILABLE! After experiencing these unacceptable conditions, I specifically requested a meeting with the General Manager. My request was not accommodated, and I was directed to another staff member instead. I expected considerably more attention from senior management. 7. PRESSURE TO SIGN AN UNCLEAR COMPENSATION AGREEMENT! Management offered compensation equivalent to one night’s stay but never specified the actual dollar amount or payment method. Staff insisted that I sign a document, yet refused to let me take it for independent review. I was told I could only read it in their presence. When I requested time to examine the terms, consider them, and seek advice before signing, they refused. I declined to sign an agreement whose financial terms had not been clearly explained. THE BOTTOM LINE Luxury prices do not make a luxury resort. Guests pay premium rates for cleanliness, comfort, safety, attentive service, and peace of mind — not for rats, cockroaches, mosquito bites, inadequate housekeeping, and frustrating interactions with management. The worst part was that I could never truly relax. Instead of enjoying my vacation, I was constantly worried about what I might discover in my room next. Basic cleanliness is not a luxury amenity. It is the bare minimum any hotel should provide. My vacation was ruined, and the experience fell far below the five-star standards advertised by this property. Would I return? Absolutely not. Would I recommend Zoëtry Agua Punta Cana? Absolutely not. My advice: Think very carefully before spending your hard-earned money here. Luxury should be experienced — not merely advertised.

2nd time coming to zoetry (and third tripped is already booked)! If you are looking for a place to totally get away and relax this is it! We stay in a swim up suite and just make a stay of getting in and out of the water, eating great food and strolling around! We especially love hanging out in the coffee shop. This stay we spent a lot of time in the spa at the hydrotherapy circuit - highly recommend! This year I had a fantastic hot stone massage - 100% would recommend. I also got a great haircut at the salon. Would not change a thing!

Visited Zoetry for a week in early October how I wish we had booked longer Simply the best all inclusive resort we have ever been to - and we have visited a lot over the years It’s a small hotel 95 rooms I believe and we visited it was less than 50% occupied which probably helped with the relaxing vibe we were looking for, no problems either pool or beach sunbeds always available with towels ready for guests The beach was beautiful and long great for walking, there was seaweed but the hotel worked hard at keeping it to a minimum Food - there were a few negative reviews about the food however our experience was nothing but positive it was great quality and plenty of it. Same with the alcohol great choice of whisky including our favourite Jonny Walker double black Entertainment- we had little expectations we normally don’t bother anymore - however pleasantly surprised with the variety and quality of the nightly entertainment, you also get a free horse ride on the beach and a 20 min massage at the Spa - both were great Room was lovely large with pool view, good size bathroom and comfy bed As other reviews have said it is the staff at Zoetry that make this place as good as it is. They genuinely go the extra mile to make sure you’re having a good time. Every interaction we had was a positive one with no exceptions, special thanks to Junior at the pool for explaining the towels didn’t mean the beds were reserved 😂 Charlie pool bar for his cheeriness and making sure we didn’t get dehydrated / Charlie hope you had as good a holiday as we did Jose our butler checked in on us everyday even though we were really boring and didn’t need anything Carlos & Corrina - Lobby bar for keeping us topped up and reordering the Jonny Walker so we didn’t have to change our nightly tipple Leidy - breakfast and lunch restaurant we went every day twice a day and it was always a great experience Alexandra beach/pool for keeping us well hydrated Maria - Italian restaurant I will be back for that Lasagne ! We’re back in the UK in the middle of a storm the urge to rebook is growing and we will be back before long If anyone is looking for a relaxing quiet break in a beautiful setting, with great food then Zoetry is the place for you