Zoetry Agua Punta Cana

This resort was amazing! We have never stayed at this resort brand before, so we did not know what to expect. This resort blew our expectations out of the water. It was such a clean, quaint, and calm resort. The staff was extremely helpful and personable. It was nice not having to make reservations for dinner or not having to fight for spots on the beach. Overall, we were VERY pleased with this stay, and will definitely be coming back!

This was our first time at an all-inclusive. The location and food/drinks were great. We used the spa and attended a couple of the activities during the day and evening. We swam in the water and were not bothered by sargassum that others might complain about. It's the ocean, it has seaweed. We were excited to kayak, but then learned you can only kayak in front of the property. So, don't expect to go explore. I think kayaking would be pretty difficult anyhow with the currents and surf. Spa staff were very attentive as were the servers in the restaurants. After reading other reviews, I expected the sales pitch about joining Hyatt VIP. I just wasn't really expecting to be approached about it again throughout the duration of our stay. I also didn't really like the upsell in room attempt at check-in. We also got approached by beach vendors multiple times. All were polite when we said no. We were there for only four nights, so I wanted to make every moment count. The only thing that could make this better is to stop the sales pitches. Check out was smooth, but the writing was so small on the receipt, I could barely read it. Overall the experience was great and I would go again. It was just uncomfortable that half the interactions we had with folks in the lobby area was because they were trying to sell us something.

Travelled sept 2026, amazing stay at the Zoetry. Perfect if you are just looking to go somewhere for relaxation, the hotel itself is fairly isolated which was perfect for us. We were looking for a fly and flop holiday and this ticked the boxes. We stayed in the Premium Ocean Front Suite King with Plunge Pool, the room was immaculate, the bed was comfy an on the beach front so was perfect for those jet lag early mornings where you could get up and watch the sun rise. The staff were amazing, always made you feel welcome. a special mention to Edwin and Kalvin at the pool bar, Ladie and Sori at the restaurants. To be fair all the staff were amazing from the gardeners, security, house keeping, chefs, waiters and reception and any I may have missed they all deserve massive recognition! My only feed back would be the menu variety, although there are multiple restaurants on site the menu was a bit samey, this is slightly unfair on our part as we aren't too adventurous with our culinary experiences but as nothing was really tickling our taste buds we tended to just stick with what we liked. I think maybe breakfast and lunch could do with a bit of rotation, maybe daily specials or a BBQ one day a week? Lastly, maybe Coco cafe could open a little earlier, coming from the UK we were up early most mornings, there were coffee making facilities in the room but its not the same as a nice fresh coffee. My final recommendation would be to pack the mozzie repellent the little sods got us good but the hotel does fumigate each day to try and minimise this and they also provided some repellent in the room as well.

We had a wonderful stay overall and made some truly beautiful memories here. The resort itself is stunning, very well maintained, and our room was beautiful and comfortable. ❤️ What really made our stay special, however, were some of the amazing people working here. Leidy was the absolute highlight of our trip! ❤️ She is incredibly warm, attentive and professional and genuinely made us feel special. She remembered the little things, always welcomed us with a smile and provided exceptional service. She truly deserves recognition for the fantastic job she does! Karina was one of our favorite bartenders – wonderful cocktails, incredibly friendly and always professional. ❤️ Chamel was equally fantastic. He was attentive, efficient and remembered our preferences, often knowing what we needed before we even asked. We also became very fond of Sergenia, who is such a warm and lovely person. Sory was always extremely friendly and Fernando was also consistently kind and welcoming. A special thank you also goes to Benjamin, who led our Spanish classes. He always welcomed us with open arms and made the classes fun and enjoyable. Thanks to his enthusiasm and dedication, we even managed to learn some Spanish during our vacation! Muchas gracias, Benjamin! ❤️ We absolutely loved the activities at the resort as well. Making pottery on the beach, painting, learning Spanish and even producing our own coconut oil were such lovely experiences. We really appreciated having creative and cultural activities rather than only the typical resort entertainment. Another unforgettable moment was my boyfriend’s birthday. Our concierge Diomendez organized a beautifully decorated room and even arranged a gluten-free birthday cake after discussing everything with me beforehand. It was such a thoughtful surprise. Thank you! 🎂❤️ Unfortunately, we also had one experience that we feel is important to mention, especially for other LGBTQ travelers. One of the reasons we chose this hotel was because it presents itself as LGBTQ-friendly. We are a gay couple but are actually very discreet in public – we don’t kiss or hold hands around the resort. Nevertheless, we unfortunately felt uncomfortable with the behavior of one staff member in the pool area, Charly. On one occasion, Charly went around the pool taking drink orders from the other guests but deliberately appeared to skip us despite clearly seeing us. We subsequently experienced similar situations during the following days where he did not serve us. We increasingly felt that we were being avoided. We obviously cannot know his intentions, and we do not want to make accusations about someone’s personal beliefs. However, based on the repeated interactions, we felt that we were being treated differently as a gay couple. That was disappointing and uncomfortable, particularly at a resort we specifically chose partly because of its LGBTQ-friendly positioning. We decided not to confront the situation during our vacation because we simply wanted to relax and enjoy our time together. However, we believe LGBTQ travelers considering the hotel deserve to hear about our experience. Importantly, this experience was not representative of the majority of the staff. Quite the opposite: Leidy, Chamel, Karina, Sergenia, Benjamin and many others treated us with enormous warmth and made us feel very welcome. ❤️ Regarding the food, we were really happy with the number of gluten-free options available throughout the resort. Having a good selection of gluten-free dishes made our stay much easier and more enjoyable, and we never felt like we were limited to just one or two choices. The kitchen was also very accommodating with special requests, which we greatly appreciated. The à la carte restaurants were good overall, although breakfast and lunch can become somewhat repetitive during a longer stay. Nevertheless, the excellent handling of gluten-free requirements was a big positive for us. Even the gluten-free birthday cake that was arranged for my boyfriend was a wonderful touch. ❤️ The beach unfortunately had quite a lot of seaweed during our October stay, although we understand that this is largely outside the hotel’s control. Finally, we would like to give a very special thank you to Oliver, who took wonderful care of us on our departure day. ❤️ He organized everything around our late check-out extremely well and was incredibly accommodating. Since our room was needed from 12 PM, he arranged another room for us where we could shower, freshen up and get ready before leaving the resort. This made such a difference, especially when having a later departure. Oliver was extremely helpful, attentive and well organized, and thanks to him our final day and departure were so much more comfortable and relaxed. It was the perfect way to end our stay. Thank you so much, Oliver! Overall, we had a beautiful vacation and will remember it very fondly. The resort is gorgeous, the activities are a wonderful addition, there are plenty of gluten-free options, and some members of the team are truly exceptional. A huge thank you especially to Leidy, Chamel, Karina, Sergenia, Benjamin and Oliver for making our vacation so memorable. ❤️

We had an amazing experience at Zoetry Punta Cana, and the staff truly made the trip. Indigo was our go-to for breakfast and lunch — great food every time! Leidy who greets guests always starts things off with a warm, friendly smile. Service from Fernando, Chamel, and Merlyn was excellent. Amaya quickly became our favorite spot for dinner, though honestly every restaurant on property was excellent. Lisbeth, Mathauri, Yorka, Tatiana, and Yohana took great care of us there. Rosy at the lobby bar is an absolute artist when it comes to mixology — every drink was a treat. Edwin and Kelvin made our days especially great, keeping us stocked with cold Coronas and cocktails made from fresh fruit daily. Their energy and attentiveness was amazing! Down at the beach, Yudelky was fantastic — kind, quiet, and polite, always taking great care of us. Monica and Alejandra were also pleasant and a wonderful presence on the beach. Our concierge, Luis, was another standout — patient and kind, with a friendly smile and always asking if we needed anything. The entertainment team at Zoetry was wonderful! Tania, Benjamin, and Gilbert work all day to make sure guests have the best experience. Tania offers an amazing sound bath! Overall, a wonderful stay with a staff that goes above and beyond. Highly recommend!