PARKROYAL on Beach Road

We would like to extend our heartfelt thanks to Xina, Delvin, Yaoquan and Nian Chao for making our wedding celebration such a wonderful and memorable experience! Xina was the first person who attended to us, and right from the beginning, we knew we were in good hands. She was incredibly sincere, patient and always available to answer our questions, no matter how big or small. Wedding planning comes with plenty of questions and uncertainties, but Xina was always there to reassure us and provide the support we needed. We truly appreciated her dedication and genuine care. We were subsequently handed over to Delvin, who took over the arrangements and carried out his role well. We appreciate his efforts in ensuring things continued smoothly throughout the process and helping us along the way! A special shoutout to Yaoquan and Nian Chao for taking such good care of us on our big day! Weddings can be incredibly nerve-racking, but Yaoquan was always on the ball, attentive to every detail and constantly reassuring us throughout the day. He knew how to ease our tensions and jitters, and we felt genuinely at ease following his instructions. Having someone so composed and on top of things made a huge difference to our experience. We are truly grateful to have had such a supportive team looking after us, both during the planning process and on the actual day. Thank you for going the extra mile and helping make one of the most important days of our lives so special. We couldn’t have asked for a better team to walk this journey with us! Thank you once again! ❤️

Hosting my event at the Sky Ballroom was something I had genuinely looked forward to. It was one of my wishes to hold my biggest celebration at PARKROYAL on Beach Road, so naturally, I had high expectations. However, the journey leading up to the event was not quite what I had envisioned. There were many hiccups, changes in arrangements, repeated follow-ups and even a change of event coordinator along the way. Communication and coordination could have been better, as I often found myself having to follow up on small details and clarify updated package arrangements. I understood delvin was trying to accommodate as much as he could however Some requests also felt rather rigid, with limited flexibility, and required multiple rounds of discussion before reaching an agreement. Thankfully, the actual event day was a much better experience, largely thanks to Irvin. His assistance, flexibility and willingness to accommodate made a difference, and I truly appreciated his efforts in ensuring the event ran smoothly. That said, I do feel that the overall package I paid for did not fully translate into the experience and value delivered on the day itself. Considering the investment and expectations I had, there was definitely room for improvement. Another small disappointment was the inability to accommodate a room-type upgrade. I had genuinely been looking forward to this as part of the overall celebration experience, so it was unfortunate that this could not be arranged. No amenities was sent to both of my rooms either. Room cleanliness was perfect, noise level was great. I am grateful to Irvin and the operations team for their efforts, but I hope the hotel can take this feedback constructively. Better coordination, communication and flexibility throughout the planning process would have made the entire experience much more enjoyable. It was a venue I had always wished to celebrate at. I only wish the journey leading up to the event had been as memorable as the event itself. Some

A huge thank you to Xina and Delvin, together with Yao Quan and Nianchao — truly the best team at PARKROYAL on Beach Road! From the planning process to our wedding day itself, the entire team was incredibly professional, attentive and dedicated. Everything was seamlessly coordinated, allowing us to relax, enjoy every moment and create unforgettable memories with our loved ones. Special thanks to Xina and Delvin for going above and beyond behind the scenes, and to Yao Quan and Nianchao for ensuring everything came together perfectly. We couldn’t have asked for a better team to be part of such an important milestone in our lives. Thank you for making our wedding day truly unforgettable. Highly recommended!

Tya was absolutely outstanding! Tya provided exceptional service throughout my stay and made the experience especially memorable. Tya takes care of the Club Level rooms and was consistently attentive, welcoming, and quick to help with anything I needed. The hotel overall was fantastic, and the service from the entire team was excellent, but Tya truly stood out and deserves special recognition. Thank you, Tya, for going above and beyond!

It's a great feeling to come back to your room after a long day and find 2 cute towel-rabbits telling you "Life can be messy, but we're here".. Thank you Ms. Tu Xiia for making my day ✨