AluaSun Lago Rojo

Great location for the Seafront. Although the views from the balcony don't show much the rooftop makes up for it. Clean and tidy with a good Breakfast and entertainment in the evenings.

As always The Alasun lago Rojo in Carrihuela one of my favourite hotel vacation great staff atmosphere you name it food entertainment etc. the place to be in Torremilinos I am sure I be back again.

Although this is a good location, with easy access to the beach and many restaurants and shops, overall this is a good 3 star hotel, but lacks the quality I expect from a 4 star establishment, particularly one with Hyatt branding. Check in process was efficient if lacking a little in warmth of greeting. Rooms are described as sea or mountain view; while mountains are visible in the background this is an urban location and the mountain views are foregrounded by buildings of various heights which reduces the visual appeal. The superior double room with balcony was large and clean and the bed provided a good night's sleep on a pleasantly firm mattress. The soft furnishings seemed tired, a throw across the foot of the bed looking like it had seen better days, similarly the cushions. The bedside lighting needs a rethink, the lights on each side of the bed did not operate independently so if you have one person wanting to sleep and another to read it's impossible to accommodate. The room lacked the little amenities I'd typically expect from a 4 star, particularly in an adults only establishment - neither tissues, cotton buds, nor body lotion, just plain soap and toilet paper (and obviously towels). The shower over bath was not powerful enough to be effective. The rooms need a refresh which I believe is in progress on some floors. A charge of 21 euros to use the room's safety deposit box should not be necessary, again not my typical experience of 4 star establishments. Breakfast offered a reasonable variety of options, good to have eggs/omelettes made to order, although something of a pinch point with only one chef manning the plancha. Food available from buffet warming plates has an unattractive appearance. Bacon looks simultaneously dried out and impossible to separate slices, yet sitting in oil. Queues regularly formed at the self service hot drink machines. Similar pinch points at dinner with grilled to order meat or fish requiring queuing at the plancha. The chef does do a good job juggling the orders timely. Again the taste of food is influenced by its appearance and often looked unappetising. Desserts are a relative strength, good selection and sensible portion sizes so you can try one or two without overindulging. Table service was variable, Patricia seemed to neglect some clients and favoured others, Paula (I believe) in contrast was consistently professional and attentive to all. As a regular traveller to Spain it was also the first time I experienced a system of drinks payments where you were required to present your order to a cashier desk as you exited the restaurant in order to settle your account. Not a problem per se, but it would be helpful if this is explained on the first night. I look forward to visiting the area again, however doubtful I will return to this hotel given the many alternatives available.

4th visit but was given room overlooking rundown backstreet even though we were in a premium suite or whatever called now, was told could get English TV and couldn't mentioned it twice but nothing done, are in our late 60's and don't want to be out late every night so TV was something that we wanted Most of the staff are brilliant but overworked, one lunchtime at the pool bar one guy was serving drinks, making coffee and delivering food to table for ages before he got any help. Not keen after a few days with the canteen feel of dinner, husband is fine with it but we ate out quite a bit which was our choice. Towels still being left on beds for hours which is really annoying, have seen lots of complaints about this but nothing done Expect to get the usual generic response that I see, not sure if will come back, the location is the best thing about it and quite a lot of the staff

My Sister & I stayed at Alua Sun Lago Rojo for 5Nights over the Easter Break. Upon arriving at the Hotel, Hotel itself is clean and nicely decorated. check in was with ease with a bit of a wait which is to be expected, however staff who were on reception were warm & welcoming. we arrived around midday and our Room was ready. We stayed on the 1st Floor. Handy to lifts or stairwell. Rooms are quite big but awkwardly laid out especially the Bathroom, the balcony was extremely small with a Table, 2 chairs & a drying rack for clothes. Dining area is quite small which unfortunately doesn't accommodate all guests staying so there is a bit of a wait. Bar areas are decorated to a high standard and drinks are reasonably priced. Pool areas are quite small but they are well maintained. Cleaners are around everyday and anyone we came into contact with were friendly greeting us with a "hola". The hotel is pretty central to everything , there was work going on within the hotel but it didn't cause too much noise, all in all a good stay and we would likely return in the near future