Best Siroco

AVOID, AVOID, AVOID!!!!!!!Has to be the worst hotel we have stayed in , defo not a 4 star Hotel has no flow to it , pool is tiny Doesn’t open till 11am and there’s construction work going on around it all day so not relaxing Food is absolutely terrible Best thing about it is , we are only here for 3 nights

We wish to write this review to especially acknowledge the below Best Siroco Hotel Benalmedena staff who especially made our holiday. Your chef, Ibrahim, over the stir fry dining experience was the most friendly and welcoming Spanish person we had the pleasure to meet. His exceptional welcoming and kind manner towards all guests and finesse in cooking delicious stir fry meals was exceptional. Your waiter, Isidora, was truly exemplary in his politeness and experience. His smile and daily work ethic throughout the day is extraordinary from the dining area to our extra special fruit plate and water with glasses delivered in person to our room. Thanks to Elena and Michaela on reception for their friendly and caring manner towards us and especially the care and knowledge they shared for my mother regarding mosquito bites despite clothing and insect repellent. We truly hope this message of gratitude will be shared with the above Best Siroco Hotel Benalmedena staff who without a doubt are the very best people we met during our holiday and we hope that this review will be reflected in a bonus/promotion for Ibrahim, Isidora, Elena & Michaela. Looking forward to seeing you all again in October when construction work will be completed. Kindest wishes, Kathleen & Grace O'Shea (Room 320) Ireland

1st time writing a review, family if 4 who go on 2-3 holidays a year we had to write a review. From we first arrived at reception we felt staff attitude given a small bit of paper and had to ask room number and find lifts. The smallest room we have ever stayed in for a family of 4 and we paid to upgrade for side sea view. No room for luggage, single file to walk past bed. Small balcony with 2 chairs. The man ticking the yellow ticket at breakfast and dinner did not even look at you to greet you, continued talking to his co-worker in spanish. Food was just okay warm and my girls only ate muffins. Dinner is not catered for kids it was awful. The only good thing about dinner was the stir fry station. Hubby and I woke up to bites in room most mornings, mosquitoes in bathroom. We tried to get rid off but always found another one. We have never had this before, stayed in different hotel last year and not one bite. Pool area was dirty we were able to use bali beds as work going on and most of them were dirty. We found staff had such attitude like we were putting them out. Across the whole hotel staff had attitude, obviously coming from the top. A well run hotel would have better customer service. We are honest working family and would totally not recommend this hotel to anyone. Even on flight home lady beside me stayed last year and would not be back.

Hotel isn't in a bad location, although would benefit from accessing from the road rather than walking up the street to the car park. Lobby is nice enough but hotel lacks atmosphere. Bedrooms are small, we had to take it in turns to walk from one side to the other and very dated but are clean (apart from a stained net curtai). The shower didn't drain well and leaked out onto the bathroom floor. Only did b&b and we were very glad. Choice and quality of breakfast wasn't great and food didn't get replenished once finished, I understand this if you go down not long before closing but when it's an hour before it wasn't great. Pool area is being renovated, whilst this doesn't ruin access to the current pool the noise and work does spoil the atmosphere, luckily we were just using the hotel as a base to explore. The gardens by the pool were nice and added to the outdoor area. We don't generally use hotel entertainment, although I have seen some good examples, the evening entertainment at the Siroco was poor and the area for this was cramped and uncomfortable - if this is something you look for in a hotel then I'd advise looking elsewhere. Overall not too bad for the price we paid as we just booked a fairly low amount for 5 days over Easter, although I wouldn't choose to stay in this hotel again.

On arrival at 2am, we were given a room with one of the most unholy smells we have ever smelt in our life, a bin not emptied and someone’s sunglasses left behind. Somehow we lasted the night with exhaustion and asked for a room change the following morning to which we were met with no issues. Our second room was much better and no smell, however we did encounter a cockroach on the final day in the bathroom. The hotel was under construction which didn’t cause too much hassle but there was no gym amenities and toilets by the pool which would have been nice to know before travelling. The breakfast was good enough with lots of options and even free prosecco which was a nice touch. The pool was freezing, like doing an ice bucket challenge to be honest, the pool equipment was a little old with some of the cabanas being ripped and some full of bird poo. The beds were comfy, showers good and staff were helpful. We had a late flight on our last day and the hotel allowed us to shower in a room free of charge which was really nice, you won’t be that in many hotels. I think it will be a better hotel in the summer months when construction is completed. Overall, not too bad.