Alua Calas de Mallorca Resort

We read the reviews prior to coming here but after our weeks stay (we leave today) I think it is nowhere near as bad as some mentioned. First off download the app via the QR code as that has everything on to help you. Getting here took about an hour on coach and is located in a lovely and peaceful part of Majorca. You get a token each to exchange for a cup to use which is fine. The 2 pools are brilliant however if you want a quieter pool experience use the rectangular pool by the Moka & Mar bar which we did. This bar is not included in the All Inclusive but is reasonably priced. The ice cream here is lovely and is 4 Euros for 2 big scoops 😋 If you want to watch footy they have a sports bar called Jumpers which is good, however be aware that they have the music playing so no sports commentary. Reception are helpful however can be busy especially at check out time (midday) and we also wanted to keep our room for a late check out but couldn't unfortunately. About a 10 minute walk is a shopping area where it feels.like a maze but has all the shops and bars etc you need if you want something different. However less than 5 minutes walk there is the Corner bar which shows footy etc and also there are 3 little supermarkets where the middle one is biggest and best imo. The shop onsite is small but has the usual drinks and crisps or snacks you need as well as gifts. We went to the restaurant and after reading the reviews I can only summise that some people just like to moan!!! Yes it is your typical all inclusive type food and yes some of it was repetitive but it wasn't that bad. Every night there was a different themed night of food (for example Majorcan, Asian, Italian, Tex Mex to name a few) to choose as well as the usual pizza or burgers etc but all the salads were nice and breakfast was very good too...I can say they catered for everyone and the staff were very helpful too. Drinks wise this was great too with endless top ups of everything and they had a different daily cocktail 🍸 as well. As mentioned you can pay for other drinks if you want but we were happy with what we got. The entertainment team were brilliant and every night put on a show. Also of a day there were plenty of activities to get involved in if you wanted or not. What I liked was nobody was harassing you by your sunbed to do any of them, they left you alone. Everything was on the app for you to see daily or look at the board by the Ocean Restaurant. We liked to chill by the lobby bar of an evening and it was so peaceful. If you wanted to join in or watch whatever you could or simply relax as we did. All in all this is a great hotel, we recommend it and are looking to book again for next year already

Beautiful resort with excellent views. Air con doesn’t work very well which leaves you with restless nights, people allowed to put towels on sunbeds at the crack of dawn. Buffet is repetitive hardly any fish very meat based meals. Lifts are unstable and shake. Toilets in the main area along with ones by the outside favourites section need to be cleaned more often.

Arrived with my 9 month old baby and my 70 year old mum. Had 3 suitcases, two hand luggage and a push chair, had no help to the room with our bags, as our room was on the building opposite, we had 4 steep ramps to take all of our luggage and pushchair. Room is old and worn down however clean and house keeping were brilliant and very friendly. You can wait up to 10 minutes for a lift, which we had to do as we were on level 5 with a pushchair. We spent the day by the small square pool, on multiple occasions the pool was dirty which could only be explained as someone being sick in there. You pay £20 for a towel, depending on which life guard was on, you had to go to reception and pay €1 a day to get clean towels or the other life guard would just give you a clean one. You also had tokens for a plastic cup, which some waiters would not change for you to have clean ones. Restaurant food is very repetitive. Often cold, salad was kept under heaters so often dry. Ice cream was always melted. On check out day, we did not get picked up until 4pm. We asked 24 hours before if we could keep the room on, especially with having a 9 month old baby. We were told to go and ask again in the morning. I went down at 8am, told we would have to check out and use the ‘shower facilities’. We booked the shower room for 14.30, arrived to what can only be described as 3 showers lay out like public toilets. And a separate cubical the other side of the room for you to get changed. I had to shower with my baby, with no where to hang a towel, bring her out with no towel around either of us, through the public area, to go to the separate cubical, to then get her ready on the floor as there was no where else to get her changed. There is no where for you to open your cases, therefore had to open them on a corridor. Also, as we had to check out at 12pm, you then had to pay £50 to keep your all inclusive privileges for the sake of 4 hours. There are a lot of hidden charges at this hotel, such as towels, certain drinks, ice cream and bars. Staff are not friendly, bar a couple of waiters and house keeping. Especially the reception staff, they were particularly rude. It is not a wheelchair/pushchair friendly hotel. No access to the path to the beach other than carrying them down steep, unsafe steps. I would not say the standard of this hotel is 4 stars at all.

Our 3rd visit in 4 years and I am so disappointed I will not return I have previously in the past written a glowing review for this hotel but wow how standards have fallen. Ok so where do I start Food made both my husband and myself ill as lots of meat and fish under cooked and never hot not even warm a lot of people also were sick while we were there Spoke to reception regarding the air con broken in the whole hotel they did not care just kept saying we are waiting for a engineer 5 days and still not fixed when we left today Cleaners/ Bar staff are fantastic and do a great job but both are under appreciated and over worked Reception rude unless you were Spanish We booked the my favourite as we have all the other times but some aspects of this service had been changed and is not worth the money now. Not the hotels fault but the area around has also declined significantly with very limited shops/ restaurants still trading If you have booked and are able to change I would seriously consider doing so if you can’t . If you can’t then please be careful of the food.

For the price we paid, we was disappointed with our ‘sea view room’ as we was on the 1st floor, arrived late at night and there was no where to get drinks etc, vending machine was not working. Bathroom was a little dirty, however the views you get are amazing, the pools are great and the foods not too bad