Aparthotel Alcudia Garden & Palm

Just returned from a week A.I with my two older teens. The hotel was totally perfect for us. This hotel was cheaper than brands we've stayed in previous years so we were a little bit apprehensive but we were pleasantly surprised. It's a lovely hotel that gets so many of the little thing right. Check in was easy, staff were lovely and welcoming. Our room was spacious and clean. The pool is big enough with lots of beds and seating around the bar areas. The location of the hotel is perfect with the beach just a minute walk away, we could see the sea from our balcony. We visited Alcudia Old Town and my 19 year old explored the area using the busses at the end of the road. The buses do get busy though. We've found some hotels to be very focused on younger families but here my teens were well catered for and it didn't feel dominated by young children and babies. We got sunbeds, no problem, each day. One of my teens joined in with all the teen and adult activities and had the time of his life playing water polo / volley/ basket and riffle shooting, archery. He loved the outdoor show cooking and my oldest really enjoyed a Spanish lesson. Animation team were awesome. Food was brilliant. I'm celiac with a nut allergy. Everything was clearly labelled and the chef was incredibly helpful. Lots of choice and some delicious stews, pulled pork, Moroccan veg, plus meat cooked on the grill, fish, endless salads, cheeses, olives etc. Drinks were great (sangria, pina colada, mojitos). There were no difficult token systems, just show your wrist band and no more than 4 drinks at a time. There's water stations around the hotel to fill bottles. Evening entertainment was much better than elsewhere and we enjoyed it. The world cup was on while we visited and the hotel handled that so very well with a big screen in a separate entertainment area. The atmosphere was brilliant. We can't think of anything we would fault, it was truly perfect for us.

We booked a 10-day stay at Alcudia Garden Aparthotel expecting a relaxing holiday as a couple. Unfortunately, it was the complete opposite of what we were looking for. This hotel is, in our opinion, almost entirely geared towards families with young children. If you’re travelling as a couple and hoping for a peaceful, relaxing break, we’d strongly recommend looking elsewhere. The atmosphere throughout our stay was extremely noisy from early morning until late at night. The pool area was constantly overcrowded, and we didn’t use it once during our entire 10-day holiday because it was simply too busy and overwhelming to be enjoyable. The restaurant was equally hectic at meal times, making what should have been a relaxing dining experience feel chaotic. We found ourselves leaving the hotel most days just to escape the environment, spending additional money on meals and activities elsewhere because we simply didn’t enjoy spending time at the resort. We also found the overall atmosphere from many fellow holidaymakers to be unwelcoming. As a couple, we often felt uncomfortable and out of place in what was clearly a resort designed almost exclusively with families in mind. Credit where it’s due: the housekeeping staff and the restaurant staff were always friendly, polite and hardworking. Unfortunately, our experience with the reception and bar staff was the complete opposite. We found them to be unfriendly, unapproachable and unhelpful throughout our stay. The most upsetting experience came when my partner became seriously ill after eating at the hotel restaurant. I went to reception asking for urgent help because it was a medical emergency. Rather than offering assistance or helping us access medical care, I was simply pointed towards a telephone number and told to call it myself. At a time when we were distressed and needed support, this left us feeling completely unsupported. My partner’s illness ruined the remainder of our holiday, and what should have been a memorable break became an experience we couldn’t wait to end. This review isn’t to say families won’t enjoy this hotel—they probably will. However, if you’re a couple looking for a calm, peaceful getaway with a welcoming atmosphere, we genuinely don’t believe this is the right hotel. We wish we’d known just how family-focused, noisy and overcrowded it would be before booking, as we would have chosen somewhere much better suited to the type of holiday we wanted.

Dear ....... We recently spent a holiday in Mallorca from 25 to 1 June at Aparthotel Alcudia Garden. Based on our experiences there, I would like to write and post a review on Tripadviser.+ • Situation: o My wife has a complicated diet o My wife can walk extremely limited with a walker as a result of an accident, • Challenges: o Distance hotel to beach, great location, with many breaks achievable o Moving within buildings complicated, including in a restaurant or on a terrace o climbing stairs is impossible so stay on the ground floor or elevator available for other ground floors • Appreciation of holiday accommodation for us, the distinctiveness of the aparthotel: o not whether every door of every cupboard closes perfectly, all necessary things are present in the apartment, etc. That is well arranged in any decent aparthotel o how and how well does the staff make us feel very welcome and that they arrange and take care of everything for us. To give us the feeling that the most important thing is that we feel at home in a beautiful ambiance with a very strong involvement of the employee especially for me as a guest!! • Appreciation, how experienced, in the light of caring for a guest who is truly welcome. Employee involvement with us. I will explain our appreciation in more detail on the basis of two examples related to our complicated situation: 1. Difficult walking, no stairs: o The manager, Uriquez Pomar, I hope I wrote the name correctly, who received us indicated that he had looked carefully at our situation. He had reserved an apartment for that, right next to the elevator, so no problems with stairs and minimum walking distance. Super! o This also meant a view at the front of the aparthotel instead of the garden with swimming pools, etc. Since we were hardly mobile, we had to spend the necessary time on our balcony and so a view of the garden and swimming pools was more attractive than a view of the street. o I approached the manager with the cheeky question whether it was possible to immediately exchange his carefully reserved apartment for an apartment at a minimum distance from the elevator but on the other side of the corridor with the desired view. That would be difficult because they were actually fully booked. o The manager immediately put a colleague to work with the assignment to try to realize a reshuffling of apartments in that part of the complex on that floor. After a complicated puzzle, it worked. A perfect location thanks to the will and all understanding for our situation despite the hassle that was caused. Then you feel very welcome!! Super!! Everything for the guest 2. Complicated diet: o As soon as we arrived at the entrance of the restaurant, for breakfast, lunch or dinner, a signal was passed on to the kitchen and Carli, I think the 2nd cook of the restaurant, immediately appeared o This cook walked with me at every breakfast, lunch and dinner, to all the buffets to explain what was and what was not suitable for my wife. o In addition, he always offered dishes that could be made especially for her o This gave her a luxurious, appropriate, varied choice at every meal, so three times a day. o In addition, Carli regularly came in the morning with the question, proposal, if he could cook (adapted) especially for her that evening. Then you feel very welcome!! Super!! Everything for the guest!! In short: Aparthotel Alcudia Garden is a great aparthotel where we were constantly given the feeling that we were very welcome with a strong commitment of the employees for the guests! Sincerely, Alice and Peter Zacht

Another fabulous week at Alcudia Garden ,Check in was a breeze so well organized ,the staff were amazing so friendly , always saying hello while passing by. Entertainment team so good , kids club guys what can I say "your attention to all the kids is outstanding making them all feel included "the shows were fantastic.Thankyou all for an amazing week we loved it all,will definitely be back

The hotel was lovely. Check in was quick and very friendly. They provided a mini map showing where everything was and advising times various bars closed at etc. Room keys are little bracelets you are given so no need to try to find where you put your key and everyone in the room has a key. The colour of strap tells the staff if you are all inclusive, self catering etc. The room was clean and tidy with plenty of towels and plenty of storage space and comfortable beds (including the sofa bed). The food was delicious and a different theme night each night, but always things like pasta and pizza and chips were available. As soon as a dish emptied a fresh one replaced it. The food was good value for money. Pool was large and not too cold which was great. Always had a lifeguard on duty too. Plenty of sunbeds and if towels are left on them with no one on them for too long they are removed by staff. We had a private garden room which was excellent with its own access to the pool. There are also wooden deckchairs free for use which were rather comfortable. The hotel is just 5 minutes walk from the beach and shops are on the same street as it for snack or souvenirs etc. Friendly staff and my kids loved the 2 robots that help in the dining room. The music stops at 10.30pm which is good for a nights sleep as very little noise disturbance. All in all a great holiday and I wouldn't hesitate to visit again.