Globales Janeiro

I firstly have to point out the hotel from Palma Airport by coach is a 1 and half hour transfer.The hotel is rated a 4 star but based on the coldness of what is meant to be hot food and the lack of entertainment it to me should be a 3 star rating.The hotel staff are amazing the hotel management are liars and change rules all the time.If you want a sunbed you need to be up before 8am to join the queue.If you don’t use the sunbed within 2 hours they remove your towels charge 4 euro per towel to get a replacement.When I booked was under the illusion I could use there sister hotel for lunch,drinks and pool and entertainment.Well pool yes no food at all and have to pay for drinks.Lots of German people use this hotel and all we have meet are lovely not many British people .The beach is okay not fantastic and if you want a Sunbed you pay on the beach.Its a 20 min walk into Can Picafort where the shops and nightlife are .There are 2 bars next to the hotel that have live music at night if needed.I personally will not be going back to this hotel..

Booked this hotel as a last-minute week away with a friend who had already booked, and I’m really glad I did. We arrived just before 1pm on Friday 28th August for a 7 day break, and I was allocated a room on the 3rd floor overlooking the pool. I was immediately impressed with the room — clean, comfortable and functional, with everything I needed for my stay. We wasted no time making use of the pool area and the all-inclusive drinks. We didn’t go for the Gold Band option, but there was still a great choice available. One thing that really impressed me was that throughout our stay there were always loungers available, so there was absolutely no need to get up early and rush down to reserve one. Both pools were a good temperature. I had read reports before travelling that the top pool could be too hot, but I certainly didn’t find that to be the case. The food was another big positive. I thought the range and quality available in the restaurant was excellent — plenty of choice, fresh and really tasty. In fact, at the end of the week I made a point of congratulating the chefs in the hot food area for consistently providing such good food. There really is something for everyone. And the red wine on tap was pretty good too and went perfectly with dinner! The restaurant staff were always friendly and seemed to work with a smile on their faces, which made the whole experience even more enjoyable. Tables were cleared quickly, meaning there was always plenty of space for everyone. We spent a couple of evenings around the pool watching the entertainment, which was enjoyable without being over the top. There’s no loud music after around 10:30pm, which was great for getting a good night’s sleep. There was also no loud music around the pool during the day, which made the pool area a relaxing place to spend time. I honestly felt that nothing was too much trouble for the staff, whether it was at reception, housekeeping, in the restaurant, or the staff serving food and drinks around the pool. Everyone was friendly, helpful and welcoming. The location is also great — just a short walk to the beach, with the option of walking along the seafront into town. Overall, I had a fantastic week and would happily stay here again. For a last-minute booking, I really couldn’t have asked for much more. Highly recommended! ⭐⭐⭐⭐⭐

I have really struggled with how to approach this review. We had such a fantastic stay here last year that we decided to return, particularly because the hotel had catered so brilliantly for our daughter, who is coeliac and dairy-free. Unfortunately, the hotel has changed ownership since our last visit and there are some noticeable cutbacks, which have changed the overall experience and, in our opinion, made it feel more like a 3* than a 4* hotel. The biggest asset remains the staff. They work incredibly hard and the majority are friendly, helpful and genuinely keen to assist, always with a smile. Our comments are absolutely not a criticism of them. Our main disappointment was the restaurant and the cut backs in the handling of dietary requirements. Last year there was an app showing daily menus, including ingredients, a restaurant manager who showed us around the buffet each evening, and all dishes were clearly labelled with allergens. This year, no restaurant manager, no app and although dishes were labelled with allergens, the labels didn’t always match the dishes, which made us uncomfortable about what our daughter could safely eat. As a result, we relied on gluten-free pasta or pizza for her dinner every evening (which she did thoroughly enjoy). Lunch was even more limited, with very little choice beyond chips, rice, salad and fruit. One chef did kindly take us around the buffet, but there was still very little she could eat. At breakfast, we were given some lovely gluten-free pastries and cakes, which our daughter loved, but after waiting 45 minutes to speak to the chef, and with staff clearly very busy, we eventually gave up waiting to see if there were other options. There was also some confusion over ordering gluten-free pasta in advance. Reception told us it wasn’t necessary, only for the restaurant to tell us that evening, it should have been ordered in the morning. On the positive side, the hotel is spotlessly clean, there were always sunbeds available and the food was generally of a reasonable standard. The rosé wine was very good! The all-inclusive cocktails were quite frankly - vile - but this wasn’t a major issue for us. Our rooms were nice and well furnished but the bathrooms definitely needed updating. One other point: if requesting a street-facing room, be aware that our daughters were initially allocated an accessible room with no balcony, despite us not requesting an accessible room (my daughter does have a learning disability but she is completely mobile). We were told it was the luck of the draw - Reception did move them when we asked, so this was resolved. It is genuinely disappointing that our experience wasn’t as positive this year, particularly after such a great stay last year. Everything was resolved for us but it would have been lovely if there had been nothing to resolve! Based on this visit, I wouldn’t recommend the hotel for anyone with specific dietary requirements.

Fantastic week spent last week. The hotel is spotlessly clean, our rooms were lovely and the staff were all so friends and helpful. We paid the extra for the gold band and we couldn’t have been more pleased with the drinks. Lovely cocktails made to order, pink gin and a funny night drinking lots of tequila rose shots. Nice to have branded drinks too and the beer was lovely. Cocktails and soft drinks for kids. The food was superb, with different themes each night at dinner, including pizzas made fresh and were some of the best we’d eaten. The main buffet was lovely, especially if you like trying lots of different food and the salad bar and starter station was lovely. There’s always more plain food too, chips pastas with different sauces etc if that’s more your thing and gorgeous risottos. The puddings were gorgeous, with different cakes, tarts, mousses, a chocolate fountain a couple of nights and icecreams as well as fresh fruit. Lots of choice for vegetarians and having seen some people with allergies/intolerances, they’re very good at accommodating and cooking separate dishes. Lunch was always a lovely offering too and different to dinner and the snack bar offered burgers, hotdogs, chicken nuggets, battered broccoli, fish sticks, salad, breads and cakes. Breakfast was all hot and fresh, cooked breakfast or you could choose fresh pastries, yoghurts, fruits and meat/cheese selection. The entertainment team were brilliant with adults and kids, with water polo, aqua aerobics, volleyball and a kids club, then kids disco and fun entertainment in the evening. The acts brought in were fantastic as well as the games organised by the entertainment team. Bar staff were all friendly and gave a nice personal touch, never queued for more than about 2 minutes even in the middle of school holidays. The pools were lovely, we mainly used the big pool at the top and never struggled for 5 sun beds together. The spa was really lovely and well worth an hour or so in the morning. The beach was just over the road which we enjoyed lots of times and we also organised a boat trip from the marina (10 mins easy walk) and took a bus trip to aqua land near palma. Overall, would highly recommend and would go again.

After reading a few recent bad reviews I felt I had to write an honest review of our recent 9 night holiday! Left the hotel today. First a couple of negative points. On arrival at about 12pm we were told that both our rooms were ready but if we wanted them we’d have to pay for an early check in. Also, that if we wanted our wristbands we’d need to pay for those too or wait until 1pm. Of all the holidays we’ve been we have never known this to happen, the rooms yes but never a delay in even being able to get a drink. The staff on reception were lovely and friendly so it’s not a reflection on them at all, just the policy. We’ve stayed in 2 other Globales hotels where this didn’t apply! On to the positives. We had 2 rooms, 1 double in the main hotel and 1 apartment in the annexe opposite. Both rooms were spotlessly clean and well equipped. Food was excellent at every meal time, and different themes every night. All the staff in the restaurant were so friendly. We all made an effort to speak a bit of Spanish which is always appreciated. Special shout of to Moses who seemed to run the animation team on his own. It would have been good to have a bit more going on during the day poolside like games etc like on other hotels. Different entertainment at night with different singing acts which were fab! The token system for cups works well but we weren’t given them at check in so that caused confusion when we went to the bar! We had a fantastic holiday and don’t feel the hotel deserves the negative reviews, particularly when it comes to staff and cleanliness as everywhere was spotlessly clean and everyone was super friendly. I think they could do with some more staff and some more activities to make it even better!!