Globales Janeiro

⭐ **AVOID – Absolutely ruined our anniversary** We booked the Globales Janeiro in Can Picafort through Jet2 and **paid extra for a double sea-view room** because we were celebrating a very special anniversary. Before travelling, I even contacted the hotel by email and paid in advance for a bottle of wine to be waiting in our room as a surprise for my partner. We were genuinely looking forward to our stay. What a mistake. When we arrived, we were told we had been “upgraded” to a so-called special apartment with an extra room. We were also told we would be given all-inclusive on the final day. **We did not want either of these things.** We had specifically paid for the room we had booked and simply wanted what we had paid for. We were then told the hotel was fully booked and that we **could not have the room we had paid for**. After travelling and being exhausted, we felt we had little choice but to accept the alternative. The “upgrade” was anything but an upgrade. The room was **dark, dirty and extremely disappointing**, situated above what appeared to be a supermarket-style shop. It was noisy, there were broken fittings, and plugs were coming away from the walls. And there was **NO LIFT to this apartment.** My husband has had a **knee replacement**, yet he was expected to get our suitcases up and down the stairs because this was the room we had supposedly been “upgraded” to. It wasn't just us either. We saw **prams being left at the bottom of the stairs because people couldn't get them up to the apartments**. How this could possibly be presented to guests as an “upgrade” is beyond us. An upgrade should improve your holiday — not leave someone recovering from a knee replacement struggling with luggage on stairs. And the anniversary surprise? **The wine wasn't even there.** After asking where the bottle we had already paid for was, a young member of staff eventually brought us a bottle with **two dirty glasses and no bottle opener**. Yes, you read that correctly. We took the glasses back to reception and were told that clean glasses and an opener would be sent up. At this point, the whole experience was becoming ridiculous. We contacted Jet2 and were told that compensation of **£40 per person** would be started for the room issue. Because our anniversary had effectively been ruined, the all-inclusive option was also offered. We didn't book all-inclusive because **we don't want all-inclusive holidays**. Having seen the food, we were even more pleased we hadn't paid for it. Breakfast was repetitive and the dining area felt like a **cattle market**, with an extremely crowded and chaotic atmosphere. Eventually, after complaints from multiple guests, a Jet2 representative came to the hotel. Only then did we finally get the room we had actually **paid for**, at around **4pm the following day**. Think about that: on a **six-day holiday**, we lost a huge amount of time dealing with this mess, making phone calls and trying to get the room we had booked in the first place. Then came the final insult. When we moved into our correct room, we were told that because we had accepted the **£40 per person compensation**, we would receive nothing further. So apparently £40 per person makes everything acceptable. It doesn't. This wasn't simply a minor inconvenience. This was our **anniversary holiday**, something we had planned, paid for and looked forward to. Instead, the hotel gave us a room we hadn't booked, called an unsuitable apartment an “upgrade”, put my husband in the position of having to carry luggage up and down stairs despite having had a knee replacement, failed to provide the anniversary surprise we had paid for, and left us spending a significant part of our holiday sorting out a problem that **wasn't of our making**. And judging by the number of other unhappy guests we encountered, we certainly weren't the only ones. **An upgrade should be an upgrade. A room should be clean and properly maintained. Something you have paid for should actually be provided. And guests celebrating a special occasion should not have their holiday turned into a battle with reception.** We work hard for our holidays and don't expect perfection, but we do expect to receive what we have paid for. **We would absolutely not book the Globales Janeiro again.**

I was really affraid when checked reviews before my holidays but it was super time, reviews were in contrary to what I saw. It is not big hotel. We had family apartment opposite main building. In the apartment everything what is needed. Close to the beach, in the nearest area some shops. In the hotel two pools. I would like to recognize two animators Moises and Michel. You are the best. My son loved you. You are dedicated to work and even it was not so many animations during the day as it was just you two it was super time. Food was very nice, do not believe that it was nothing to eat. I don't know who is saying that. Delicious pizza and deserts. Just two things to improve: drinks which are extremely sweet and swimming pool ladders should be renovated as quite dangerous. Please remember that if you will be very early you can't go to the restaurant before check in, in the afternoon. If there are rooms available you can ask for early check in which costs 20 EUR.

I firstly have to point out the hotel from Palma Airport by coach is a 1 and half hour transfer.The hotel is rated a 4 star but based on the coldness of what is meant to be hot food and the lack of entertainment it to me should be a 3 star rating.The hotel staff are amazing the hotel management are liars and change rules all the time.If you want a sunbed you need to be up before 8am to join the queue.If you don’t use the sunbed within 2 hours they remove your towels charge 4 euro per towel to get a replacement.When I booked was under the illusion I could use there sister hotel for lunch,drinks and pool and entertainment.Well pool yes no food at all and have to pay for drinks.Lots of German people use this hotel and all we have meet are lovely not many British people .The beach is okay not fantastic and if you want a Sunbed you pay on the beach.Its a 20 min walk into Can Picafort where the shops and nightlife are .There are 2 bars next to the hotel that have live music at night if needed.I personally will not be going back to this hotel..

Booked this hotel as a last-minute week away with a friend who had already booked, and I’m really glad I did. We arrived just before 1pm on Friday 28th August for a 7 day break, and I was allocated a room on the 3rd floor overlooking the pool. I was immediately impressed with the room — clean, comfortable and functional, with everything I needed for my stay. We wasted no time making use of the pool area and the all-inclusive drinks. We didn’t go for the Gold Band option, but there was still a great choice available. One thing that really impressed me was that throughout our stay there were always loungers available, so there was absolutely no need to get up early and rush down to reserve one. Both pools were a good temperature. I had read reports before travelling that the top pool could be too hot, but I certainly didn’t find that to be the case. The food was another big positive. I thought the range and quality available in the restaurant was excellent — plenty of choice, fresh and really tasty. In fact, at the end of the week I made a point of congratulating the chefs in the hot food area for consistently providing such good food. There really is something for everyone. And the red wine on tap was pretty good too and went perfectly with dinner! The restaurant staff were always friendly and seemed to work with a smile on their faces, which made the whole experience even more enjoyable. Tables were cleared quickly, meaning there was always plenty of space for everyone. We spent a couple of evenings around the pool watching the entertainment, which was enjoyable without being over the top. There’s no loud music after around 10:30pm, which was great for getting a good night’s sleep. There was also no loud music around the pool during the day, which made the pool area a relaxing place to spend time. I honestly felt that nothing was too much trouble for the staff, whether it was at reception, housekeeping, in the restaurant, or the staff serving food and drinks around the pool. Everyone was friendly, helpful and welcoming. The location is also great — just a short walk to the beach, with the option of walking along the seafront into town. Overall, I had a fantastic week and would happily stay here again. For a last-minute booking, I really couldn’t have asked for much more. Highly recommended! ⭐⭐⭐⭐⭐

I have really struggled with how to approach this review. We had such a fantastic stay here last year that we decided to return, particularly because the hotel had catered so brilliantly for our daughter, who is coeliac and dairy-free. Unfortunately, the hotel has changed ownership since our last visit and there are some noticeable cutbacks, which have changed the overall experience and, in our opinion, made it feel more like a 3* than a 4* hotel. The biggest asset remains the staff. They work incredibly hard and the majority are friendly, helpful and genuinely keen to assist, always with a smile. Our comments are absolutely not a criticism of them. Our main disappointment was the restaurant and the cut backs in the handling of dietary requirements. Last year there was an app showing daily menus, including ingredients, a restaurant manager who showed us around the buffet each evening, and all dishes were clearly labelled with allergens. This year, no restaurant manager, no app and although dishes were labelled with allergens, the labels didn’t always match the dishes, which made us uncomfortable about what our daughter could safely eat. As a result, we relied on gluten-free pasta or pizza for her dinner every evening (which she did thoroughly enjoy). Lunch was even more limited, with very little choice beyond chips, rice, salad and fruit. One chef did kindly take us around the buffet, but there was still very little she could eat. At breakfast, we were given some lovely gluten-free pastries and cakes, which our daughter loved, but after waiting 45 minutes to speak to the chef, and with staff clearly very busy, we eventually gave up waiting to see if there were other options. There was also some confusion over ordering gluten-free pasta in advance. Reception told us it wasn’t necessary, only for the restaurant to tell us that evening, it should have been ordered in the morning. On the positive side, the hotel is spotlessly clean, there were always sunbeds available and the food was generally of a reasonable standard. The rosé wine was very good! The all-inclusive cocktails were quite frankly - vile - but this wasn’t a major issue for us. Our rooms were nice and well furnished but the bathrooms definitely needed updating. One other point: if requesting a street-facing room, be aware that our daughters were initially allocated an accessible room with no balcony, despite us not requesting an accessible room (my daughter does have a learning disability but she is completely mobile). We were told it was the luck of the draw - Reception did move them when we asked, so this was resolved. It is genuinely disappointing that our experience wasn’t as positive this year, particularly after such a great stay last year. Everything was resolved for us but it would have been lovely if there had been nothing to resolve! Based on this visit, I wouldn’t recommend the hotel for anyone with specific dietary requirements.