Globales Mimosa

I am just back from a girly holiday. We found the all inclusive drinks options extremely limited. The cocktails were disappointing however if you were happy to pay €7 each time you wanted on they were nice. All the staff and I mean all of them were not helpful, anything you asked for was an inconvenience or you were simply given a shrug of the shoulders. On our first night none of us were able to have a shower (14 of us spread over multiple rooms) when we questioned this were told 'no water in Palma' all the roo.s couldnt access any water, thankfully this was only one night but were told off some guests its a deliberate thing done to save on water (dont know how true that is though). The safe is ridiculously expensive. The air conditioning is useless and the fridge doesn't keep anything cool nevermind cold. Accessing free water is limited to one machine in the restaurant and its warm. This is extremely disappointing because clearly they want you to use the paid for vending the machines dotted around the hotel instead. The food was nice, very similar each night but I enjoyed what I had. On arrival you get a wristband and w tokens, the tokens represents a plastic cup which you return at the end of your day to get back yoir tokens (great idea to reduce plastic waste) however this means you can only get two drinks at a time at the bar. When you are with more than two people and offer to get some drinks in for the group you cant. The bar staff were rude to some of our guests. You are not welcomed with a smile at all, more with an expression of annoyance. We are a group of women in our late 40s early 50s, it is not a rowdy hotel at all so no need for the stern faces!! The rooms were a good size, the cleaners will not take away any dirty cups and you wont get your glass in the bathroom washed either so hope you dont mind dried toothpaste stains around the edges all week! The nicest ladies I met were the cleaners, thank you for your smiles, at least you appreciated us visiting yoir beautiful country

I stayed for a week in all inclusive on a girls holiday. Our experience with the staff was not very positive, and we often felt as though every thing we asked was an inconvenience. Especially at the pool bar, when ordering a drink we didn’t receive any smiles or conversation. The food tastes fine, although the “themed” nights are often serving the same thing. There is no kettle in the rooms and the safe is a ridiculous amount of money each night. “All inclusive “ only offers a few cocktails with the classics like Pina Caladas being €7. The snack bar however was very nice. The beds were comfy and it is a very close walking distance to the beach.

This is our 5th year visiting this hotel and wow it’s gone downhill. Reception staff extremely rude and dismissive especially Migel. We had two rooms. One beautifully cool on one sweat box. Twice it was reported to reception. Maintenance came twice and instead of cool air I got a shoulder shrug and told something new for a stupid English woman. SPAIN IS HOT! Strangely I have been one or twice before and in temperatures a lot higher with no problem. This was a conversation echoed by many guests around the pool. So they must have a massive problem. Pool area very dirty pool green with scum around the tiles. A comment made by guests a few months ago……. Nothing has changed this hasn’t been addressed pool side unclean we dropped coffee on the floor day one. It was still there 9 days later. Lifeguard is everywhere but anywhere near the pool. Eva on the pool bar looks like she is serving a prison sentence. She hates all people. The restaurant is good for breakfast and lunch. But evening meal poor and often cold and undercooked especially if Bob is cooking. Please don’t feel the need to respond with the usual customer service and hygiene are very important to us. Your staff have been there for years and if the haven’t learned to smile yet I doubt they ever will. As for cleaning its basic if it’s dirty wash it . Training over .

3/5 stars Our stay at Globales Mimosa was okay overall, but there were too many frustrating details for it to feel like good value. The food was very basic and repetitive, and the drink selection was poor, particularly the pre made cocktails. The drink token system also felt unnecessarily inconvenient and frankly idiotic for an all-inclusive hotel. Some staff members were friendly, but others were noticeably rude. We also had repeated issues with our key cards dying and needing to be resynchronised by staff which became tiring when the response was often unfriendly. The biggest concern was black mould on the outside of the air-conditioning unit. Maintenance brushed it off onto the floor and said it was good enough, despite the room still being warm. That did not feel properly dealt with. There were also lots of extra charges for things you would normally expect to be included. Paying €23 to rent an iron and ironing board was shocking, and even basics such as a kettle in the room came at an extra cost. Overall, it felt like guests were treated as another number rather than valued customers. It was not a terrible stay, but there are definitely areas that need drastic improvements.

Hotel was relatively clean, although we requested cleaning the day before leaving and the room wasn’t clean. The hotel runs on minimum staff I.e. always having to wait to get served for a drink. You are given to plastic coins to get a drink x2 per person, meaning if there are more than 2 of you, you can’t get drinks for others, even if they are soft drinks. You also have to take your glasses back to get your coins back, therefore nobody is cleaning the tables. I drank the vodka on the first evening and had the strangest of dreams which I have had before from cheap nasty vodka. I ended up having to purchase my own bottle of vodka from a supermarket. My friends had to purchase bottles of their drink too as what’s on offer is very limited. The food was very basic and on certain theme days it was hard to put together a meal and I’m not even a fussy eater. The rooms were nice and so is the pool area, although there wasn’t space between sun loungers, so best to try to get the end ones. The pool isn’t open before 10am, so if you like an early swim it won’t happen. Palma Nova is a really nice place but I can’t say I would recommend the Globales brand. This has been my 5th visit to Palma Nova.