Globales Palmanova

We have just returned from a family holiday at Globales and two adults and two children 15/16 and unfortunately our experience was extremely disappointing. In our opinion, this hotel is nowhere near four-star standard. We are frequent travellers and always try to approach each holiday with an open mind. Over the years, we’ve stayed in many four-star and five-star resorts across different destinations, so we appreciate that not every hotel will offer the same level of luxury or finish. We weren’t expecting a premium experience, but we did expect the basic standards associated with a four-star all-inclusive hotel. Sadly, Globales fell well short of even those expectations. From the moment we arrived, things got off to a poor start. Reception and the lower ground floor had an unpleasant smell. We arrived at 12:00 pm and were told check-in was from 2:00 pm, which was understandable. However, when we returned at 2:00 pm, our second room still wasn’t ready. The bedrooms were extremely basic and in need of maintenance. The rooms were not soundproof at all, and we could clearly hear people in the corridors and neighbouring rooms throughout our stay. The air conditioning was very poor, which made sleeping extremely uncomfortable. There were several maintenance issues in the rooms, including mould in the shower tray and on the shower head, a sink plug that didn’t work, curtains that didn’t close properly allowing daylight into the room early every morning, and a broken fridge in one of the bedrooms. There were also various chipped and worn fixtures, giving the rooms a tired appearance. Storage space was also very limited, making it difficult for a family to unpack properly during a nine-day stay. Surprisingly for a hotel claiming to be four-star, there was no iron or ironing board provided in the room. We had to pay a €27 deposit to borrow an iron from reception, with only €10 refunded when we returned it at the end of our stay. There were no ironing boards available at all- the iron itself was in poor condition, with a chipped soleplate and leaking water, making it unfit for purpose. Having to pay to use an iron in this condition is something we simply would not expect. The restaurant was one of the biggest disappointments. During lunch, our daughter was served chicken wings that were raw inside. She reported this to a member of staff, who simply acknowledged that they were raw and unfit to eat, but took no further action. Although the hotel advertises itself as all-inclusive, many things came at an extra cost. If you wanted anything other than the most basic drinks, such as an iced frappé instead of a standard coffee, you had to pay extra. There was only one pool bar serving drinks during the day, resulting in long queues, and guests were limited to ordering just one drink per person at a time. The plastic cups provided were old, worn and in need of replacement. Another major disappointment was the lack of drinking water. At an all-inclusive hotel, we expected to be able to take bottled water back to our room, particularly in the evenings. This wasn’t available. We were even told that we couldn’t refill our own bottles from the water fountain in reception, leaving us with no option but to buy bottled water from local shops throughout our stay. Before travelling, we asked about the possibility of a late check-out because we had an evening flight home. We were advised to ask again on the day of departure, only to be told there was absolutely no availability. We then asked whether we could at least use the communal shower/changing facilities before leaving for the airport. We were offered just a 10-minute slot for our family of four, four hours before we actually needed to leave, which was completely impractical. Such was our disappointment with the food and drink offering that, after our initial experience, we chose not to eat or drink in the hotel again. For the remainder of our nine-day stay, we ate every breakfast, lunch and dinner away from the hotel and did not have a single drink in any of the bars. That completely defeats the purpose of booking and paying for an all-inclusive holiday. Overall, this hotel fell well below our expectations in almost every area. Poor room standards, inadequate maintenance, unacceptable food safety, long queues, additional charges for drinks, lack of access to drinking water and poor customer service all contributed to what was a very disappointing holiday. We will not be returning to Globales Palmanova, and based on this experience, we will not be booking another Globales hotel in Europe. We would not recommend this hotel to anyone expecting the standards that should come with a genuine four-star all-inclusive resort.

Lovely family stay here! We arrived at the hotel on the 11th of July. We were located in room 111 and having not been to the hotel before, we had to ask the receptionist how to get to our room and what floors different things were located on. Once we arrived in the room, it was clean and tidy. The room was a decent size and had good storage for everything. The rooms were cleaned each day and the cleaners were lovely and friendly. The air conditioning in the rooms worked really well, sometimes we even had to turn it up in an evening. The pool is small and only had 4 lots of ladders that creaked and moved when used. The pool was a lovely temperature, cooling you down from the sun. The pool does say ‘no floats’, however the staff are not strict on this. Around the pool, there is no entertainment or music due to the locals making complaints. The entertainment staff did come to the sunbeds and ask people to join in with activities, however they took them to other locations not near the pool. There was no many umbrellas located around the pool area that worked well, this left many people laid in direct sunlight for hours each day. A few sunbeds were also broken around the pool and were left. There is not much room to move the sunbeds around or for people to walk around. Upon arrival, we were given 2 tokens to take to the bar to get a drink. They were served in plastic cups that had to be taken back to the bar each time to get a fresh drink/cup. Alcohol and cocktails were served at the hotel, however they were the limited availability and own brands. On a few occasions I asked for a ‘tequila sunrise’ and the lady behind the bar did not put any alcohol in my drink. The food was nice but limited. They did themed nights including Asian, English, Mexican and Spanish. Some of the food was cold but whenever a staff member was made aware, this was changed. During mealtimes, there was 2 drink stations at each end of the room where you could serve yourself drinks. While we were at the hotel, we wanted to watch the England match. With the hotel being full of mostly English people, we asked if they would be showing the match and got told no, as the sports bar was only open until 11pm. Due to this, we went down to the seafront and found a bar to watch the football in. We were extremely disappointed with this as the World Cup is only on every 4 years. During the Spanish V France game, the sports bar was open, however the bar did not serve drinks. When we asked somebody what time the bar would be open, we were told ‘it’s always shut due to not being able to serve as they do not have pumps available’. When we raised this issue, we were told that there was a bar on -1 floor and that was open until 12 and we could go downstairs and carry the drinks upstairs ourselves. The hotel is located close to the seafront and has lots of shops along the front. It is also close to the golf fantasia which is a very good option to do as a family. There is a black gate around the pool area that can be used as quicker access to the beach and the sea front. This hotel wouldn’t be our first choice if we was to visit again, however we wouldn’t avoid it!🙂

First time trying here Lovely clean hotel,location was fantastic 5 mins from front... Rooms were nice clean and comfortable Asked for a low floor but got a 3rd floor room Which was fine when all the lifts were working, but unfortunately for a good proportion of the holiday one was constantly breaking down. So that meant all 6 floors were using one very small lift .... So if like me had mobility issues it was a long wait every time . Food was ok all be it cold on a few occasions, why oh why do all inclusive hotels be like this .... One toaster at breakfast typical 3 times round to get a decent colour. This caused queues of course . Really needs another one adding There was a bread warmer but that took ages too Now to the pool situation.. small and not big enough id say for the hotel ...now I like to relax on holiday as everyone else does .. however over the years of traveling ive excepted the no lilos or floats rule that came in . This hotel had that rule ... along with several other rules ....ALL WERE IGNORED,NOT ENFORCED either So the life guard sat daily and allowed almost everyone to enter the pool with swim chairs lilos and at one stage even a swan 😅 Now dont get me wrong if its a massive pool fine .but this wasn't So no chance of getting in for a swim to cool off unless you wanted to run the gauntlet of bashing through a line of lilos etc . Not to mention the steps entrance too where everyone thought ok to sit and congregate on them completely blocking any entrance to get in if you tried People amaze me how they leave their manners at home. This pool was far to small for this . Then onto the groups of stags /hens As this hotel is located not far from Magaluf 🤑 of course u would get the dreaded groups Not to bad I have to say .. but yes pissed up most of day by the pool Loud boom boxes allowed to play by the pool despite the signs .. Then of course the inevitable the drinks in the pool situation Right infront of the staff 🤷 so you actually wouldn't want to swim anyway . Needless to say we ended up spending most the time on the beach paying for sunbeds . Because the other bad thing this hotel needs to address straight away as urgent .. sun parasols!!!!! A handful if that is available So of course if like me u refuse to do the 8am rush to get the sunbeds ....and then piss off out all day and not use them situation as noted a few times ....YOU certainly ain't getting a parasol..due to no where near enough .. disgraceful for a Globales . It's a shame also that the bar is a cashless bar forcing you to use a card , causing myself and many others I dare say charges from there cards .. this is unacceptable in a day where cash is legal tender . All in all a disappointment in this Globales hotel.

Just got back from our stay at Globales Palma nova we really wanted to like this place as it cost us £3600 for 10 nights and was expecting a lot more! To be fair the rooms were quite nice with a decent tv and comfy beds.Going to the pool area now it was quite a nice space apart from the snack bar or as we called it the bird bar the food was like a constant bird feeding table the staff seemed to take great pleasure in not stopping the birds that were feasting on our bar snacks also what the hell was up with the bar staff absolute zero manners looked at us as like we were aliens!Over to the restaurant now in general the food in here was not that bad to be fair did become quite boring after a few days the drinks aren’t to bad either overall it was a average experience would like to come back but would have to improve quite a lot for the cost of it!

Charlotte and all the team are amazing, great entertainment, can’t fault this hotel