Hipotels Playa de Palma Palace

We recently stayed at this hotel as a family with two young children, and unfortunately our experience was significantly affected by the way an unexpected situation was handled upon arrival. After a long journey of approximately 14 hours, we arrived at the hotel and immediately informed the reception about our actual family composition. Our original booking was for two adults and one child, and we were fully prepared to pay any applicable additional charges for our four-year-old child. However, we were informed at check-in that an additional charge of €715.84 would be required for the younger child. This amount had not been clearly communicated during the booking process and came as a complete surprise upon arrival. What was particularly disappointing was the manner in which this situation was handled by management. Instead of approaching it in a calm, professional and guest-oriented way, the interaction felt unnecessarily rigid and confrontational, with very little willingness to listen or consider the circumstances of a family arriving after a long journey. At moments, the tone of the discussion became so tense that it no longer felt like a hospitality interaction, but rather a strict enforcement of rules without any flexibility or empathy. This created a very uncomfortable and stressful situation for us as guests. We were effectively presented with two options: either accept the additional charge or leave the hotel. For a family with two tired children arriving at the end of a long travel day, this created unnecessary pressure and a very difficult start to our stay. While we ultimately remained at the hotel and were accommodated in a higher room category, the experience left us with the impression that strict policy enforcement was prioritised over finding a reasonable and empathetic solution in a difficult moment. We fully understand that hotels have occupancy policies and pricing structures, and we respect the need for clear rules. However, in a five-star hospitality environment, we would expect such situations to be handled with more flexibility, communication, and focus on guest experience. Although the facilities and the room we were eventually given were of a good standard, this check-in experience had a significant negative impact on our overall impression of the hotel and the start of our holiday.

Myself my husband and 14 year old son stayed here for a week in July bed and breakfast. First appearance of hotel when you walk in was wow. However after a few days it felt we were staying in a conference centre no personality at all no vibe. Full of Germans who didn’t even smile at you if you were dtsnnext to them at a lift. Pool area lovely but again no atmosphere no music no inflatables in pool not allowed to order a drink from pool bar without your T-shirts on which is ridiculous in 35 degree heat and soaking wet. Plenty of sunbeds around. We went to beach most days as our so. Found pool boring. The beach is dirty full of fag ends but the water is clean and shallow to swim. The area around hotel was poor very dirty and tacky and hundreds of Germans in football tops. Unfortunately I won’t be returning to this hotel or resort as I thought it was over priced considering the location. Also bear in mind if you choose a stand room they all face the road.

This was easily one of the most amazing travel experiences I've had. Very close to the Palma airport which made travel to and from the hotel very easy. And no, you do not hear any planes flying overhead (I was even on the last floor of the hotel). Susana assisted me during check-in and I arrived many hours prior to check-in time and she was able to get me into a room within a couple hours. She was kind and helpful! Maties was also fantastic, he brought my bag up to my room and went into detail about all the amenities and room controls. He was also helpful in referring places nearby to watch the World Cup games! My room was exquisite, clean and the entire hotel was well-kept throughout my stay. Cristian was my favorite person at the hotel as I was at the buffet frequently during my stay for breakfast and dinner. He was extremely attentive, kind, and on top of everything. Also Sr. Javier at the omelette station during breakfast was such a JOY! he was greeting everyone (in different languages!) and always with a smile on his face. Lastly, George at reception, made my checkout process seamless and when they noticed I'd forgotten my watch, they went out of their way to get it returned to me. The staff at this hotel is second to none in my opinion, I'd never experienced such amazing hospitality anywhere I've stayed and would absolutely come back. Absolutely worth the cost, a great value for the attentiveness and amenities. 10/10 would recommend to everyone looking for a place close to the airport and a beach. Playa de Palma was beautiful with great sunrise/sunset views and only a 5min walk from the hotel!

Unique, great experience best location, amazing rooms super clean workers are the best starting from the concierge to the Reception ( Suzana , Sofia , Jordi ) then at the big resturant the active loveable Jesey 😍to the rooftop lounge the Amazing SAM 👏 ALL OVER THIS IS MY FAVOURITE PLACE IN MALLORCA Simply you cant go wrong

Not a 5 star hotel, looks like one , but attention to customers comfort is missed ,