Iberostar Selection Llaut Palma

This is an adults only hotel from Iberostar, a resort chain where I have stayed many times worldwide. I am not sure what qualifies as a 5 star resort anymore but this one certainly isn't. The main reason I picked it was because of their vaunted rooftop bar and restaurant to see the sunset after a long work trip. Well, as it turns out the bar closes at 6pm and the pool at 7pm. Note sunset is at 7:30pm. Furthermore, I was informed at checkin that the rooftop restaurant is closed on Mondays and Tuesdays. When I asked what other restaurant options there were, the hotel only has a buffet restaurant open. I don't know what five star resort offers a cheap buffet as their only option to their guests. Terrible. And to add salt to the wound, this is the sign in the elevator on my way to my room saying the restaurant is open 7 days a week. See the photos. You can do much better on Mallorca than Iberostar Selection Llaut Palma. I did pay to upgrade to a balcony room which was nice. The rest of the property was not.

We had a wonderful stay at Iberostar Selection Llaut Palma and would highly recommend this hotel. It is clean, well maintained, peaceful, and conveniently located just a short walk from the beach. The staff truly made our experience special. Everyone at reception was exceptionally friendly and always willing to help, especially Joel and Mark (if I remember their names correctly), who were incredibly kind and even assisted us with our luggage. The young lady at the entrance and in the restaurant was always smiling and welcoming. Special thanks also to Vanessa, our housekeeper, for keeping our room spotless. In fact, every member of the team was warm, professional, and eager to help. The food was excellent, with a great variety and high quality throughout our stay. There was an impressive selection of fish and seafood, along with many other delicious options. Thank you to the entire team for your hard work and hospitality. We would gladly return! ⭐⭐⭐⭐⭐

Please be aware the hotel has some extreme highs and extreme lows hence the 3 star review. Highs: welcome drink Luggage taken to room, and the baggage handler man ( I am so sorry I forgot your name!) He was the kindest most lovely member of staff I have come across. Room suite: spacious and clean and light. Lunch and evening food: lovely fresh and varied themes, lots of fish, duck, and varied meats. Extra: we went for our wedding anniversary and got given some macaroons and a bottle of fizz that was totally unexpected and kind. The 7th floor restaurant: some of the best sushi and food I have ever put in my mouth 10 out of 10 Vanessa who cleaned our room was fantastic and very thorough. Activities throughout the day: a nice touch and offers some changes to the usual hotel experiences Lows: This is not all inclusive, I understand the laws regarding alcohol limitations especially in the area that is overrunning with binge drinking, but they limit the 3 drinks at lunch and dinner to cheap beer sangria and apperol. No cocktails or spirits are included and anything a bit nicer is pay extra, I find this to be cheap and not worth the money. Oh and you will struggle to get 3 drinks per meal after the second drink I was never offered a third. Ordering drinks at pool bar: we paid for cocktails and they had been given to another couple, this was only resolved after we went up and physically showed our receipt. ( positive they did give us 2 more cocktails for free but it felt disorganised. I would recommend ordering via table qr codes via the app to prevent this. Sunbed hogging: even though there are signs people leave towels on loungers and don't return for hours I would recommend booking to be integrated into the iberostar app The area: the hotel does not suit the area, it's loud full of drunk German people and the walk ways our dirty, covered in broken glass and cigarette butt's, we didn't feel comfortable staying out for a long time, constantly bombarded with looky looky men, being asked into restaurants we didn't want to go to. Staff: some of the other cleaning staff laughed and snorted at us after saying good morning, I would also advise your staff not be rude in Spanish as some guests will understand I.e myself what they are saying. Being charged for drinks with evening meal when all inclusive, had I not checked the app we would have been charged it took me going up to the restaurant manager to have this removed. Maybe use different colour wrist bands to help? Check out: asked if we could extend to late checkout advised fully booked, not a problem it happens, advise we can use facilities until we leave, upon check out once that band around your wrist is removed out are invisible. After this fact we had been told no lunch for you, as you had it on the first day you arrived, no drinks unless you pay we had water. I have never felt so disregarded and used by a hotel after checkout of a room. The worst thing is while we had been waiting 4 and a half hours a new couple arrived and had been told they could pay extra on the last day for lunch and drinks this was never disclosed to ourselves. The only member of staff who treated us the same with or without the band was the baggage handling man who was a saint. Overall we have stayed in iberostar before but will likely not return to this hotel chain due to the inconsistent experiences we have had, it's such a shame.

We arrived and the welcome was fantastic, although no welcome drink was offered- not even a water. Our room was lovely- literally no complaints here, except the air con. It is set to 23 degrees ALWAYS. If you forget to adjust when you get back to your room you’ll be needing another cold shower by the time you’re ready for dinner. All inclusive is anything but. I understand laws and regulations. But I have paid for an all inclusive holiday but you’re only allowed only 3 drinks with lunch and 3 drinks with dinner. However, should you wish to have an alcoholic beverage whilst floating around the pool, this is fine providing you pay for it. Like, excuse me? The food over all has been just ok. We’ve never been for breakfast, but that just isn’t our thing. However, lunch outside at the pool bar was fantastic and the service was great. The evening buffet restaurant, a little concerning considering my husband found a screw in his pasta. Yes, a SCREW! Apparently this has fallen from the heat lamps it was under. Completely understandable explanation, however it should never have happened. This put us off eating at the hotel, understandably. We were asked for our room number as something ‘special’ would be put in our room as an apology. This never came… We then received a letter through our door saying they’d been trying to contact us and asked if we could go to reception to speak to someone about our stay. We went to reception in the morning but it was busy so went back at 3.30 when no one else was there only to be told ‘the manager is too busy to see you now, can you call back later’. Again, poor service after everything. We did hire push bikes from reception for €11 each and cycled to Palma along the coast which was amazing! Highly recommend. The hotel itself is lovely and the staff are great. But I wouldn’t stay here again. It’s definitely not a 5* in my opinion, I think it’s maybe just ticked the boxes necessary to get the 5* rating.

Wonderful hotel!!! We spent 3 nights here and can’t recommend it enough. All the staff are amazing and the food is outstanding. The hotel is spotless, the Spa is great and the rooms are lovely. We’ll definitely be back x