Iberostar Selection Playa de Palma

Our stay was average at best. This property markets itself as a 5-star resort, but in our experience it felt more like a 3.5 to 4-star hotel. The issues started shortly after check-in. We arrived mid-afternoon and were advised that lunch service was available until 4:30 PM. However, once seated, there was little to no service. No one attended our table, and we had to get up twice to ask for assistance. Even then, the server seemed to be checking whether they could serve us rather than proactively helping. Throughout the meal, no one checked on us or asked if we needed anything. It was the little things that continued to add up during our stay. For example, beach towels are not available until 10:00 AM, despite the pool opening earlier. Most families are already out enjoying the pool/beach by then, so be sure to pick up towels the day before if you plan on starting your day early. The main dining room was also uncomfortably warm toward the back of the restaurant. It felt as though there was little or no air conditioning in that area, so I would recommend requesting a table closer to the front if possible. On a positive note, the pool area was very nice, and the rooms were spacious, clean, and comfortable. However, the overall service and attention to detail were not what we would expect from a 5-star property. The experience felt off from the start and never quite recovered. While the resort has some good qualities, it did not deliver the level of service or luxury that its 5-star branding suggests, at ALL.

A comfortable bed, a clean room, and friendly staff—except for the restaurant, which still has some room for improvement—but I'd still come back regardless.

This resort was perfectly located and absolutely amazing! The staff was great! (Shout-out to Greta and Dani at reception and Alvarado and Santi by the pool). The staff was so accommodating and helpful! The sangria at the resort was the BEST we had! The pool area was relaxing and fun. Breakfast was delicious! (We only did breakfast option). The beach was beautiful. I didn’t realize the resort did not have its own beach so we had to pay 30 Euros per day to have a palapa on the beach. It was worth it and you could easily buy an umbrella and set it up on the beach too if you didn’t want to spend money on a palapa. The restaurants and activities were endless and easily accessible from the resort and I would recommend Iberostar Playa to anyone traveling with their family or friends! It was an amazing and memorable experience for my whole family!

The word perfect is not enough, everthing and everyone were above 5 *. I travel on business a lot and have stayed in many hotels, this hotel supersedes all of them. The location along the promenade was quiet n peaceful, the few bars there just played background music and they all shut at midnight. Our last night we booked a table at an eatery just over the road called “la patio”, we booked a table for the garden part. Outstanding food service and ambiance , give it a try but do book in advance just in case. Would I return? Definitely, loved every minute

This was the most amazing trip with my ten year old. Hotel spotless, buffet one of the best and just a lovely hotel. Never had to queue for a sunbed, staff amazing. Location perfect. We adored the activities - so unusual! We did soap making, perfume making, art class, knot art , aqua aerobics and bingo. Kris is amazing. He works so hard and goes above and beyond to make everything amazing! A brilliant hotel!