Iberostar Waves Cala Millor

A perfect 4 star hotel with a relaxed welcoming atmosphere. We had a wonderful holiday at the Iberostar Waves Hotel in Cala Millor, Majorca. Great sea view room with balcony. Excellently maintained throughout our week’s stay. Food & drink were very good and the entertainment provided was excellent. The pool area was well laid out, albeit the pool temperature was very cold. Sunbeds & parasols, towel service were all very good. Lovely Gym Spa Sauna & indoor pool. No hesitation in recommending this hotel for those seeking a relaxing value for money holiday.

Great hotel. Great staff. All of the staff are a credit to the hotel. Isaac in the restaurant was a star. Edible straws were a brilliant idea and the pineapples filled with pina colada amazing. Great food. Plenty of drinks on the AI menu. Lovely rooms.

Everything is fine , nothing bad

Having read reviews extensively before we booked we were slightly disappointed with our experience. Overall it was ok, would we come back, no. We booked the adult only hotel assuming it would be for adults, if we are honest it’s more like a retirement village. The entertainment is the biggest downside. Nothing in the day at all apart from some soap making, or pencil case colouring. Not even music around the pool. The evening entertainment consists of a different singer every night, 8.30 until 9.45 maybe 10 if you’re really lucky! It really lacks atmosphere. There are no tea and coffee facilities in the room just a refillable water bottle. The hotel is HOT, there is no air con in the bar areas and the restaurants is set to 22 and next to useless. Everyone sits there sweating; and if you fancy a dance it’s a sweat fest. On the plus side the food is varied and very nice, steak, chicken, prawns all cooked fresh, and different themes each evening to mix it up. The staff are what make this hotel, they can’t do enough for you. To name a few and the ones that stood out to us, were Isaac, Damian and victor (with curly hair). They really were fantastic. The pool is lovely, with some beautiful sea views. The spa is also lovely, and very relaxing. The hotel is very clean and all areas beautifully presented. It’s listed as a beachside hotel, but the beach from the hotel is not accessible. There are large rocks, and in order to access the sea safely you have to walk around 1km from the hotel. Overall a good stay, but could be improved.

So lets start with the good. The hotel is nice, clean and fairly modern. The rooms serve minimal purpose at the end of the day but the air conditioning needs some minor improvement. The food was great and the breakfast especially was of good choice and quality. The best bit though about the experience was specifically the restaurant and bar staff. Always happy to help and happy to converse in your own language. Isaac in the restaurant and Borja running the events were standout staff members. I saw that there were some comments in other reviews about a struggle for sunbeds but I never experienced this, we may have just been lucky as towards the end of our stay, there was a large influx of guests. FYI - The 45 minute rule was NEVER enforced and towels would remain on sunbeds until the guest returned. The location is excellent, 2 minutes and you are on the beach, another 15 minutes, you are on the main strip in Cala Millor. Plenty of local shops and amenities where required. There are however some not so good points to make. Depending on which Garden Room view you have, you are barely 8-10 yards from where the bar is along with all of the people sat drinking around that area. Thankfully, the sliding doors are of good quality and blocked a lot of the noise. It does however raise a couple of privacy concerns if you don't have the curtains pulled over. The next few points are specifically around the hotels practices. Firstly, you will be lucky if you can secure a late checkout. Knowing that checkout was at 1200 and my coach transfer wasn't arriving until 1800, I enquired weeks before arrival, then at the point of checking in and then on the day before departure to find that there was no availability for a late checkout. Secondly, upon checking out, quite literally one of the first things said to me was "We need to cut your wristband off, all inclusive ends at point of checkout but we will give you a voucher for lunch". To a degree I understand this, what I disagree with was that while spending the rest of the day at the hotel it was clear that new guests had arrived before check-in at 1500 and they had already been given their all inclusive wristbands. Therefore, it's clearly not a cost issue and pretty much meant that if I wanted anything other than lunch after 1200, I had to pay for it. That doesn't scream guest relations very well. Lastly, the borderline harassment for hotel reviews. Three days into a Seven night stay, I was receiving emails to fill out a review/survey. I ignored this as I don't ever review something until it is complete. The worst bit though is that while I was quite literally sat eating dinner in the restaurant with a fork in my mouth one evening, a staff member laid two tablets on our table asking my partner and I to fill out a hotel survey. Even that was on night four from memory. Like, let me have dinner in peace! They did look to be from a third party company though based on the branding on their badge. Otherwise, it's a nice hotel, I liked it. That said, I've marked it 3 out of 5 because of the lack of guest focus, no enforcement of sunbed rules and incessant request for surveys.