Iberostar Waves Ciudad Blanca

This is a really excellent family friendly hotel, located right on a lovely beach. The sea is calm and very warm. The hotel is well equiped, modern, clean with nice swimming pools and very friendly and cheerful staff. Such a great variety of lovely fresh food, prepared with care and pride. We especially enjoyed the fresh fish on the grill and the Spanish theme night. Every night there is a different theme and so there is always a variety of new things to try. The waiters in the restaurant are very friendly and accomodating hosts. Our room was spacious, with a balcony too. The air con worked very well and the cleaning team come in every day. The animation team are excellent. Putting on fantastic shows in the evening and a variety of events throughout the day. The pool party is great fun. There is a lovely atmosphere in the pool area. Perfect for families. The grounds are a pleasure to be in and spotlessly clean. The gardeners clearly take great pride making the gardens beautiful. Many thanks for a wonderful holiday!

Had a really good time at the iberostar. Food was brilliant and the staff was excellent. A special mention to Leti, who cleaned our room everyday. She was always so happy and brilliant with my kids....she's a real credit to the hotel! Place is always clean and gardens well maintained...

We’ve just returned from a fantastic stay and honestly couldn’t fault it. The hotel and rooms were spotlessly clean, and all of the staff were incredibly friendly, welcoming and helpful. The welcome we received was amazing – being greeted with champagne on arrival was such a lovely touch and set the tone for the holiday! There was a great selection of food and drinks on the all-inclusive, with plenty of choice throughout our stay. The entertainment was brilliant too, and you could see just how hard all of the staff worked to make sure everyone was having a great time. The location is perfect, right on the beach, which made it even better. A huge thank you to all the staff for making our holiday so enjoyable. We had a brilliant time and would definitely come back!

I would definitely go back. We just got back from an amazing family holiday. The food was spectacular, the entertainment was great, atmosphere around the hotel was lovely. The rooms were cleaned and the cleaners even set up my son’s teddies so nicely on the bed and left a fresh flower everyday. The only thing is the rooms are a little dated but are in the process of updating them all. The beds were super comfortable which is a must after a long day by the pool.

I’m quite torn about my experience with this hotel. On the one hand, the staff are helpful, hardworking, and clearly have a strong willingness to assist guests. The entertainment team is also excellent. However, the hotel itself is urgently in need of renovation. We stayed in a sea-view room, and honestly, the mattresses on all the beds were terrible. Everything felt very old and heavily worn, with countless signs of use, to the point of looking rather dated and, at times, even tacky. That said, we have no complaints about the cleanliness of the room — it was good. The beach directly behind the hotel, with access from the back of the property, is absolutely amazing and is definitely the hotel’s strongest point. Unfortunately, the all-inclusive food left a lot to be desired. After 12 days, we were completely fed up with the feeling that everything was more or less the same. There was very little creativity or variety, and at times we even had the impression that some dishes were being reused or repurposed. As for the cleanliness of the common areas, the pool itself was generally clean, but the designated areas where used cups and plates are left were constantly overflowing. The same applied to the small bins available on each floor. The plastic cups at the pool honestly made me quite uncomfortable. I saw cups with lipstick marks among the supposedly “clean” ones. They were also constantly wet, which I found quite unpleasant and unhygienic. There are also not enough sun loungers around the pool for everyone, and there seem to be no rules regarding their use. I saw families taking four or five loungers at once, even before the pool had officially opened, leaving other families without anywhere to sit. On my second-to-last day, I went to watch the Frozen show with my daughter and ordered a pineapple juice. The juice they served was warm and honestly awful. On another day, my son was also served warm apple juice. I found this a complete lack of consideration for guests. I didn’t even bother going back to ask for ice because, given how hot the weather was, serving cold drinks should really be common sense. I also missed having somewhere to get a coffee closer to the guest rooms. Everything seemed to be quite far away, which was inconvenient, especially with children. Would I come back? Definitely not. If I had known beforehand that the hotel would be like this, I would have made a different choice. I hope this review can be taken as constructive feedback and as an opportunity for the hotel management to make improvements. I am writing this review not only as a guest, but also as someone with a professional background and education in Tourism. For that reason, I believe I have a particularly critical eye when it comes to hospitality standards and the overall guest experience.