O7 Cala Ratjada

Me and my partner have just returned from a vacation here. We had a lovely time however it took us 3 days to start enjoying it at least. We arrived around 10pm at night and the guy who was on reception to welcomed us was good, apart from sending us to the wrong building he was kind, informative and welcoming. The room we were assigned was in a building where there was no lighting in the stairwell and an elevator that was very questionable. When we first got in the elevator it dropped.. And that was a 100% no go for me. We were on the 3rd floor so stairs were my only way of getting up and down and with it not having any lighting this was a safety concern. With it being so late we just wanted to get to bed. We got to the room with one bulb missing in the room and a balcony door which was very difficult to use and a TV that didn't work. In the morning we went to reception where we were met with ISA, who in all honesty was rude from the beginning but throughout the first few days just got worse. We requested a new room and she said they would send maintence. We went out for the day and returned approx 5pm to find nothing had been done. We went back to reception and was told we couldn't get a new room and was asked to come back before 11am to put in the request again. We went back around half 9 in the morning to put the request in and was told they would send maintence again. I informed her that he didn't do anything the day before and I doubt he's going to be able to fix the elevator in a quick check so I would just rather move buildings, I was then told to come back later. I did and was then met with the same response of you have to put in the request in at 11am the following day. We finally got a new room the following day from the original guy we checked in with but told we couldn't get into the new room until 3pm so we packed our stuff up and moved it to the luggage room until we could get in the new room. We went out for the afternoon and returned for lunch, unfortunately I started feeling a little unwell around 2pm and wanted to lay down, we went to reception to see if there was any chance our room was ready and got ISA again she just shot me down before I even finished my sentence saying we told you 3pm. Didn't even bother to check the computer. I explained how unwell I was feeling and asked her if she could check, a older lady with blonde hair came round they were speaking Spanish to each other, unfortunately I didn't understand what they were saying but body language eyerolls, and tutting is universal we could tell they weren't happy. Luckily our room was ready when they checked and they let us go in. From then on if we needed anything we would avoid reception if either of them were there as they made us uncomfortable. The waiting and bar staff were pretty good and freindly. One bar staff who didn't speak a word of English wasn't fantastic but the language barrier was probably difficult for him and guests to get over. The shock we had was that you had to pay a euro a cup for a drink (if you return the cup you get it back) but how pointless is this. When you've paid for all inclusive and then all of sudden have to pay out a deposit of a cup. The food was nice for an all inclusive, all the basics but with a few extra. Caeser salad was great! It probably would be nice for a little advice or advertisements for things to do or places to eat/drink locally. The entertainment in the hotel was simple the main guy really did put the effort in around the hotel which was nice to see.

Stayed here for four uncomfortable nights. Smelled musty in the rooms and corridoors. Beds were horrific could feel the springs. Mould patches on the ceiling. Extractor fan in bathroom non existent. Mirror hanging off the wall. Balcony door lock broken. Dirty unmaintained pool. Breakfast always cold. Didnt bother with other meals. Some of the lights around the complex wernt working. Cockaroache in trainers. Stairs into the pool was unsafe moving in the concrete when going down and out of pool.

You get what you pay for, let me put it that way. Food is ok and also drinks ok. Rooms are average but keeped clean. Staff are very nice, entertainment is dated. You have two good size pools, and a kids pool, plus inside mimi arcade. If you fancy a bus trip the Tuesday market in Arta is huge, and plentiful. In walking distance there is the caves which you can swim in, or if you fancy swimming in a bay it's a ten minute walk with a beach bar, well worth that too. We also took the bus to the Central Town of Palma which was a great day out.