Playa Esperanza Resort

Nice hotel but not a great experience. Booked with TUI and it was not good. We had to wait 7 hours for a room and no one made any effort to accommodate us. They waited till exactly check in time to give us our room. There has to be a better system when you book through a tour company and the hotel could try harder. The sink in our room wa clogged and they offer a coffee machine but no coffee. Never had that experience before. 2500 euros for 4 days, I expect a little better service from all involved.

I’m very sorry, but I cannot recommend this hotel. This is particularly unfortunate because it has so much going for it: it is located directly on a long, beautiful sandy beach, surrounded by a lovely garden, and the buildings have been renovated. The food is also good, and the drinks at the bar are tasty. The problems started already at check-in. After a tiring journey, the last thing you really want is to be hungry and spend 26 minutes checking in towards the end of dinner time. I have never seen so much administration in a hotel before. There were only six of us with three rooms, and there was nobody else waiting at reception — it was just us. I simply cannot understand why the local tourist tax has to be paid in advance and why this takes 10 minutes nowadays. The other problem was with our room. There was a constant smell of sewage — sometimes stronger, sometimes weaker, but it was always there. We asked to change rooms, but they said they could only offer us a different, worse room two days later, for an additional €50. They said we would have to pay because our current room was supposedly in perfect condition. They promised to fix the drain, but this was not done during our entire one-week stay.

A beautiful resort with a fantastic beachfront location, excellent facilities and good family rooms. The breakfast buffet is also very good. The main drawback is that dinner is only available as a buffet, despite the hotel’s à la carte lunch restaurant, Luna. It would be better if it also stayed open for dinner, so guests would not have to leave the hotel to enjoy dinner outside the breakfast dining room. We also found the overall service attitude among the staff to be below expectations, although there were of course individual exceptions. Overall, we had a lovely family holiday and a very good experience, but next time I would probably prefer to spend my money at an Iberostar (or the like) resort.

I am currently staying at Playa Esperanza in Mallorca, and I have to say I am very disappointed with my choice. After a long journey from the USA and arriving in the summer heat, I was surprised that there wasn’t even complimentary drinking water available upon arrival or anywhere in the hotel. It’s a small gesture that would make a big difference for guests. We paid around $6,000 for 8 nights, which is comparable to the cost of many luxury hotel suites, yet the room is incredibly small. There is barely enough space to move around, let alone store luggage or unpack comfortably. There is no iron in the room, and even if you request one, there isn’t enough space to set up an ironing board. The room itself feels dated. The towels are old and rough, the bed is uncomfortable, and the pillows made it difficult to get a good night’s sleep. Another disappointment was having to pay extra for the beach sunbeds and umbrella—about $20 per day for two loungers and one umbrella. At this price point, I expected those amenities to be included. Overall, nothing about this stay has made me feel that it was worth the money. After spending so much on the hotel and traveling all the way from the United States, I truly wish I had chosen another property. I hope this review helps future travelers make a more informed decision.

The first time we stayed at this hotel was in 2018. We returned for a long weekend in 2025 and this summer (2026) we decided to spend two weeks here with our three children, aged 13, 11, and 9. The hotel's location is fantastic, right on Playa de Muro, which is considered one of the best beaches in Europe. Some parts of the hotel have been renovated and look very modern. The resort consists of three buildings. The main building houses the reception and the general hotel rooms with the restaurant, the second building offers apartments, and the third one consists of one-bedroom suites. Most rooms have either a full or partial sea view. For families with children, I would definitely recommend the apartment building, as the apartments include a small kitchen. It is also located next to the largest swimming pool, where most of the children's entertainment takes place, including inflatable castles and other activities. There are two additional pools that are smaller but still a good size. The hotel also has a spa, which we didn't use, as well as an indoor pool and a fitness center. A special mention goes to the kids' club. It is very spacious and offers plenty of activities for children of different ages. There is also a large outdoor playground where children can spend hours having fun. Unfortunately, during our second week, the playground area became overrun with mosquitoes, which was a real disaster. We could hardly stay there without being bitten. I assume the hotel may need to arrange for the grass and surrounding areas to be treated regularly to keep the mosquitoes under control. There is also a dedicated teen room with billiards, table football, and video games, which is open until 5:00 p.m. The hotel itself is very clean. However, getting your room cleaned can sometimes be an adventure. On several occasions, housekeeping simply didn't come. When we called reception, we were told that room cleaning was only available until 3:00 p.m. One day, nobody came in the morning, and in the afternoon we were relaxing in the room. At 2:45 p.m. I called reception to ask if someone could still clean it. Eventually, the room was cleaned around 4:30 p.m. I believe the hotel simply doesn't have enough housekeeping staff for the number of rooms. As for the food, we chose the half-board option because the price difference at the time of booking was minimal, and with three children who are always hungry, it seemed like a good idea. Breakfast was decent, with fresh juices, eggs cooked to order, pancakes, pastries, fruit, and many other options. Unfortunately, dinner was a real disappointment. The meat was often very tough, and both the chicken and fish tasted as if they had been taken straight from the freezer and cooked without much care. Occasionally, we found something enjoyable, such as pizza or meatballs with rice, but those were exceptions rather than the rule. The local paella was especially disappointing. The only consistently good options were the fresh salads, including tomatoes, lettuce, corn, and carrots, and sometimes the soups. Every evening featured a different theme, such as Italian night. My husband jokingly crossed himself before entering the restaurant, hoping we would find something good to eat. There are also three restaurants available for lunch. Again, we found the food to be rather average. Some of the rules were also confusing—for example, you are not allowed to take even a portion of French fries to your room. I'm not sure why; perhaps they are concerned about people taking the plates. On the positive side, every member of the staff was exceptionally kind, friendly, and helpful. They genuinely did everything they could to make our stay as pleasant as possible. Overall, this hotel has an unbeatable beachfront location, excellent facilities for families with children, and wonderful staff. However, the disappointing dinner buffet, inconsistent housekeeping, and the mosquito problem during our second week prevented it from being the outstanding experience.