Playa Esperanza Resort

1. We have booked for a junior premium suite for 11 nights, me, my wife and our 1 year and 9 months daughter. We have arrived at the hotel almost at the midnight. It took more than one hour to checkin, though we have completed at home the online precheckin. Just one person at the reception and a lot of guests in front of us, and no checkin priority for the families with small babies. 2. In the light of the next morning we have discovered that our "premium" suite was situated right above the hotel/restaurant provisioning entrance, and above some af AC and evacuation noisy fans. Everyday morning dozens of trucks got in and out there making a lot of unpleasant noise. Because we have unpacked all the lagguages and baby stuff in the night we arrived, for us to change the room was not an option anymore. 3. We had our return flight scheduled at 22;30 - so we need to book for a late checkout especially for our daughter. The reception stuff told me several times that I have to ask them for confirmation one day before our checkout day, not sooner. In the mean time our daughter got sick(viral gastroenteritis) so it was a must for us to have a late checkout. I have informed the reception stuff about our daughter problems and ask for a late checkout, but they refused arguing that our room is already reserved for the next customer. Being impossible to have a late checkout, I have asked them if I can book for another room for one more night, they told me is possible but I have to make a phone call from the hotels phone cabin to the "reservation department". I got in the cabin and talk to reservation department and for a fee of 350euros I have made a reservation for one more night, and surprise, now it was possible to stay in the same room! So after all of this birocratic talks and arguing - we have obtain the right to stay in the room for a few more hours for a small fee of 350eur. There were good moments in our staying there, but when you encounter this kind of treatment, especially when you have a small baby who got sick, it is hard to remind them here.

Best Hotel in Playa de Muro, stayed in Iberostar, Grupotel but Esperanza is beyond even 5 stars, Best location, 3 pools one heated, Food selection from breakfast to dinner one of the best I experienced....Isabel and Maria Carmen..Thanku You. Staff in the reception very helpful and proffesional. Lili. Conchi. Francesc, Consenc,,,,you are my best. I recommend Junior Suite, spacious with great seaview. only wish terrace in restaurant was open. I higly recomment Esperanza for families, couples or even singles... Than you Playa Esperanza for extraordinary stay. will be back for sure

A wonderful quiet family beach hotel with quick access to the sea. The food in the restaurant was delicious, quite a good choice. Breakfasts are almost always the same but you won't go hungry. I would like to see the possibility of free water at dinner, because drinks are all paid and that's understandable, but at least water should be free. Cleaning is good, towels are changed very often. Quite a lot of activities from the animators. We lived in the apartment building and we were not bothered by the noise from the evening programs. Overall, a very good impression of the hotel. We plan to return!

Our stay at Esperanza Resorts was extremely disappointing and absolutely not worth the price. We had booked two lateral sea view rooms. While one of them had a decent sea view, the other (room 2501) had only a tiny glimpse of the sea, with the rest of the view facing buildings. This is unacceptable for the category we paid for. The housekeeping was catastrophic: - dirty glasses and empty bottles left in the room, - dirty plates and food leftovers not removed, - used tissues and trash not picked up, As a direct result of this negligence, the room became infested with ants. This is absolutely disgusting and a clear lack of hygiene. For a hotel charging €400 per night, this is beyond unacceptable. When we complained, the management gave us an absurd explanation: that their staff “does not remove anything unless it is placed in the bin.. In any professional hotel, used glasses, empty bottles, dirty plates, and obvious trash are always replaced and cleaned. Here, this negligence created unsanitary conditions and a very unpleasant stay. To make matters worse, the reception staff were arrogant and unhelpful. Despite several calls to report the issues, nothing was done, and we were spoken to with disrespect and zero consideration for the fact that we were paying such a high price. We spent over €2,200 for three nights, and what we experienced was not even close to the standards of a luxury resort – more like a poor 3-star hotel. No apology, no compensation, no professionalism.

It’s unfortunate that the service is so terrible as the hotel and location are good. The front desk is awful. There is one reception desk man that is particularly terrible. He was rude to both my daughter and my son. You are treated as if you are going to run away without paying or you have to uncross your legs from the sofa. They have completely forgotten customer service and who is paying. Breakfast is like a rat race. Our room was good with fantastic view. There are lots of chairs throughout the grass property. For the beach you have to pay 21 euros as this isn’t part of the hotel but the beaches are lovely with all sand a clean warm water.