Portblue Club Pollentia Resort & Spa

Everything was peak. Entertainment was peak. Leonardo was peak. Mario waiter man was peak. Life was peak. Go if you want Peakness.

I stayed here for 3 nights with my mum, sister and two children (aged 9 and 12). On arrival, the hotel was beautiful, with beautiful grounds to walk around and a gift shop on site. The swimming pool was stunning, and is the best pool we have ever seen on a holiday. It was large and made of fresh water. Inflatables allowed. It almost looked/felt like a lake. The water was warm. It was beautiful. Our hotel room was absolutely beautiful and the beds were comfortable. The hotel in general was absolutely stunning with palm trees and flowers everywhere. A proper ‘tropical’ holiday feel. Absolutely beautiful. There was not a rush for sun beds as such, however they do all fill up. We would always go for breakfast as soon as it opened and then head straight to the pool and grab our front row sun beds. We never had an issue this way, however we noticed by about 11am some people were standing around as all the sun beds had been taken. It seems there are far more people than there are sun beds. The food buffet layout was terrible. There was only 1 section for hot food which resulted in a very long queue for food each night, with lots of people skipping the queue. The food was also not labelled, so we had no idea what meat etc we were eating. The food was also not fussy child friendly, with things like pasta/chips/nuggets rarely being available- although this is obviously our own fault due to having such a fussy eater. Evening entertainment was okay for children, not the best we have seen but not the worst. The swimming pool itself was enough to make us want to return again. Stunning hotel, beautiful rooms. Family friendly for sure, but perhaps be cautious if you have a fussy eating child.

We stayed at PortBlue Club Pollentia Resort & Spa and came away pretty underwhelmed overall. The spa area is genuinely nice and probably the best part of the hotel. Unfortunately, that’s where the positives end. The rooms felt tired and not particularly clean, and the outdoor pool areas were disappointing — dated, scruffy in places, and lacking the level of cleanliness you’d expect from a 4-star resort. The whole place feels like it needs a refresh. Service also felt inconsistent, especially if you’re younger. It very much gave the impression that corners were being cut and that we were given the bare minimum. A good example was being served a ham and cheese sandwich using the end slice of the loaf — something most places wouldn’t serve to guests, let alone in a 4-star hotel. It’s a small thing, but it reflects the overall attention to detail. Between the poor room quality, unimpressive pool areas, and inconsistent service, this hotel doesn’t live up to its rating. If it were marketed as a 3-star, expectations would be different — but as a 4-star resort, it falls short. Wouldn’t return, and I’d think twice before recommending it.

Honestly quite disappointed with this hotel, rooms were quite outdated & our shower was broken and leaking all over bathroom. The hotel is in the middle of nowhere so had to take buses into the closest town to go out for our meals as the food at the hotel was not very nice. The hotel is also next to a nature reserve so a LOT of mosquitoes! The pool area was however very nice with a nice beach opposite the hotel. We payed quite a lot per person and did not feel we received the quality for what we payed. Nice enough hotel if your only paying a little bit and not expecting much, however we will not be returning.

Booked via Jet2. Very underwhelmed. Average facilities, average food. On final day at check out had wristband cut off and told could not use the 'all inclusive' package, despite having evening flight and arriving late on first day. Nowhere else close to eat or drink independent of the hotel. Told very unsympathetically it was their policy and Jet2 representative very unsupportive. Very poor way to end a holiday and left bad impression. Will avoid this place and Jet2 in future.