Riu Playa Park

We have stayed at AI RIU before in the Costa del Sol and had a lovely time. Cannot fault cleanliness, food or staff. I was disappointed that there were large groups of men (stag parties perhaps) and did not think this was permitted, I personally found it a little intimidating and somewhat noisy around the bar/pool. This was only a small part of a lovely, relaxing break. Staff were lovely too, accommodating disability wise by placing us in a room close to the lifts and restaurants- for this I was very grateful as the hotel was full. All in all a great stay, thank you.

Reception staff were amazing, nothing was too much trouble for them, Carlos and Claudio were fantastic. The hotel is so clean, and rooms are well appointed and cleaned to a great standard. The buffet restaurant is great, with a good variety of food, and always cooked well. Spices was nice but it is essentially a buffet restaueant with less variety than the main buffet. The pools are kept clean and presentable, and the gardens are always well tended. All the bars are good with great service. The staff are amazing and all helpful. The entertainment was ok. There was always a management prence in the hotel. We found the all inclusive good for us, we only tend to drink alcohol with our meals, so it suited us, and they do not skimp on alcohol. I did not understand why we had to pay a deposit for towels, the card system in all other Rius works well. My only negative is no water, or kettle in the room. We did manage an upgrade in the second week to a pool villa, which we found to be perfect. Overall the hotel is really very good with a good location. Many thanks to all staff.

Overall, we enjoyed our stay at Riu Playa Park, but unfortunately the way our late check-out request was handled left a very disappointing final impression. We stayed at Riu Playa Park for five consecutive nights under two separate reservations four nights followed by an additional night. On 30 August we were moving directly to the neighbouring Riu Bravo, where we had another four-night RIU reservation. We asked reception for only one additional hour in our room, until 13:00 instead of 12:00, simply to bridge the short gap before moving to the next RIU hotel. We had also mentioned this request at reception the previous day and were not told at that time that it would be impossible. On the morning of departure, however, the request was refused because we were told that Riu Playa Park was completely full and that there were no available rooms. What made this explanation difficult to accept was that the official RIU booking system continued to show Riu Playa Park available for a new reservation for 30-31 August throughout the day. I personally showed this availability to the reception staff, but was told that it was supposedly an error in the application. We checked again several times during the day - in the morning, around 13:00 and again later in the afternoon -and Riu Playa Park continued to be available for booking. At the same time, other RIU hotels in the same search which genuinely had no availability were clearly marked by the RIU system as having no rooms available. This makes the explanation that the RIU booking system was simply showing incorrect availability particularly difficult to understand. We fully understand that late check-out is subject to availability and cannot always be guaranteed. The main issue is not simply that our request was refused, but the lack of flexibility and the contradictory explanation given to us. Considering that we had already stayed five nights at Riu Playa Park, are RIU Class members, and were immediately continuing our stay for another four nights at Riu Bravo, we expected a little more customer-oriented service for such a modest request of just one additional hour. Unfortunately, the attitude at reception in this situation did not feel particularly loyal or accommodating towards returning RIU guests. It was a disappointing end to an otherwise enjoyable stay.

We had a nice holiday in Mallorca, but unfortunately the hotel itself was a disappointment. The hotel is far too overcrowded for the facilities available, especially around the pool area. The three relatively small pools are surrounded by rows and rows of sun loungers packed tightly together, almost as if the goal is simply to fit as many people as possible. Finding two loungers together during busy periods was difficult, and despite the hotel's policy, many were reserved with towels without staff doing anything about it. The facilities for young children were also very disappointing. There was hardly anything for them to do, and the small play area that was available consisted of a basic plastic slide on very hard tiles, which felt genuinely unsafe. Considering how many families with young children stay here, this could be much better. The food was another weak point: greasy, often dry, and with very little variety. Even the themed restaurant offered only minor changes rather than something noticeably different. On the positive side, our room was spacious and clean. The staff were perfectly fine as well. Overall, the hotel simply feels overcapacity, with too many guests for the space and facilities available. The holiday itself was enjoyable, but mainly because of Mallorca and what we did outside the hotel, rather than because of the hotel experience.

I am writing this review regarding my stay at Riu Playa Park from the 16th to the 23rd of August 2026. Before I start, I would like to say that my family and I are extremely grateful to be in the fortunate position of being able to go on holidays as premium as this. To start on a positive note, the highlight of our stay was the kind, attentive and courteous staff. They were truly legendary and deserve a great deal of praise. The hotel itself was also pristine. We were extremely impressed with how well maintained it was and how clean everything was kept. The food was lovely, with an extensive variety available every night. There was something for everyone, and they always seemed to accommodate different tastes, even those of extremely picky eaters. Travelling as a British family, we were conscious of some previous reviews describing the German crowd as “rowdy”. However, we did not find this to be a problem during our stay. As you enter the hotel, it is located on a German party strip, which did get fairly loud and extremely dirty at times. However, this is to be expected on any busy strip of bars, and every morning there was a cleaning crew who did a fantastic job of making the area as clean as possible again. It is also a popular destination for what appeared to be German hen and stag parties, which may deter some people depending on your personality and what you are looking for from your holiday. During our stay, we would estimate that around 80% of the guests were German, while only around 2–5% appeared to be English. Therefore, if you enjoy chatting with and meeting lots of people from your own country, I would not necessarily say this is the place for you. Once again, though, we personally did not see this as a problem. Moving on to the more negative aspects, the pool was very small. This meant there was very little room for floats, swimming or younger children to play. Therefore, we would not recommend this hotel for families travelling with younger children, as the pool is much more suited to sitting and relaxing rather than having fun and swimming around. Our main issue, which initially seemed like a small thing but became increasingly annoying, was the lack of bottled water. There were no water bottles provided in the rooms or at the bars. Instead, there were water machines where you could fill a small glass of water or purchase a reusable bottle to refill throughout your stay. We understand why the hotel has adopted this system from a sustainability perspective, but we would have appreciated knowing about it beforehand rather than having to go out and purchase bottles of water ourselves. There were also a few smaller issues with our room. The bathroom had a motion-activated light that was triggered by walking past it or opening the door. Furthermore, the bathroom wall consisted of translucent glass, meaning that when someone went to the bathroom during the night, the light illuminated a large part of the bedroom. The only way to prevent this was to remove the key card from the power slot, which then cut the electricity to the room and prevented devices from charging. Having stayed in several five-star hotels previously, we chose to stay in a four-star hotel this time and therefore understood that there would be some differences. While none of these individual issues were major, they were the sort of small details that gradually added up and made it clear that this is a four-star rather than a five-star experience. Overall, we genuinely enjoyed our stay at Riu Playa Park. The staff, cleanliness and quality of the food were definite highlights, and we left with many positive memories from the holiday. However, there are a few areas that we feel could be improved, particularly the size of the pool, the water system and some of the room design. For us, Riu Playa Park is best suited to couples, adults or families with older children who are looking for a clean, well-maintained hotel in a lively location and who do not mind being surrounded by a predominantly German crowd. While it was not perfect, we had a very enjoyable holiday and would like to thank the staff for making our stay such a pleasant one.