Riu Playa Park

We had an excellent time in this hotel. Facilities are very nice and the food is great. Special thanks to Katarina on the reception. We would have a great time anyway because it's a very nice hotel, but she made our stay wonderful.

been a couple of times already , never disappointed, fun is always on , very kind people from the first welcoming until you leave , 0 issues , the only issue I had was not staying longer time :(

We have stayed at AI RIU before in the Costa del Sol and had a lovely time. Cannot fault cleanliness, food or staff. I was disappointed that there were large groups of men (stag parties perhaps) and did not think this was permitted, I personally found it a little intimidating and somewhat noisy around the bar/pool. This was only a small part of a lovely, relaxing break. Staff were lovely too, accommodating disability wise by placing us in a room close to the lifts and restaurants- for this I was very grateful as the hotel was full. All in all a great stay, thank you.

Reception staff were amazing, nothing was too much trouble for them, Carlos and Claudio were fantastic. The hotel is so clean, and rooms are well appointed and cleaned to a great standard. The buffet restaurant is great, with a good variety of food, and always cooked well. Spices was nice but it is essentially a buffet restaueant with less variety than the main buffet. The pools are kept clean and presentable, and the gardens are always well tended. All the bars are good with great service. The staff are amazing and all helpful. The entertainment was ok. There was always a management prence in the hotel. We found the all inclusive good for us, we only tend to drink alcohol with our meals, so it suited us, and they do not skimp on alcohol. I did not understand why we had to pay a deposit for towels, the card system in all other Rius works well. My only negative is no water, or kettle in the room. We did manage an upgrade in the second week to a pool villa, which we found to be perfect. Overall the hotel is really very good with a good location. Many thanks to all staff.

Overall, we enjoyed our stay at Riu Playa Park, but unfortunately the way our late check-out request was handled left a very disappointing final impression. We stayed at Riu Playa Park for five consecutive nights under two separate reservations four nights followed by an additional night. On 30 August we were moving directly to the neighbouring Riu Bravo, where we had another four-night RIU reservation. We asked reception for only one additional hour in our room, until 13:00 instead of 12:00, simply to bridge the short gap before moving to the next RIU hotel. We had also mentioned this request at reception the previous day and were not told at that time that it would be impossible. On the morning of departure, however, the request was refused because we were told that Riu Playa Park was completely full and that there were no available rooms. What made this explanation difficult to accept was that the official RIU booking system continued to show Riu Playa Park available for a new reservation for 30-31 August throughout the day. I personally showed this availability to the reception staff, but was told that it was supposedly an error in the application. We checked again several times during the day - in the morning, around 13:00 and again later in the afternoon -and Riu Playa Park continued to be available for booking. At the same time, other RIU hotels in the same search which genuinely had no availability were clearly marked by the RIU system as having no rooms available. This makes the explanation that the RIU booking system was simply showing incorrect availability particularly difficult to understand. We fully understand that late check-out is subject to availability and cannot always be guaranteed. The main issue is not simply that our request was refused, but the lack of flexibility and the contradictory explanation given to us. Considering that we had already stayed five nights at Riu Playa Park, are RIU Class members, and were immediately continuing our stay for another four nights at Riu Bravo, we expected a little more customer-oriented service for such a modest request of just one additional hour. Unfortunately, the attitude at reception in this situation did not feel particularly loyal or accommodating towards returning RIU guests. It was a disappointing end to an otherwise enjoyable stay.