Smy Portocolom

I stayed at this hotel in August 2026 and was very pleased with my stay. It is a fantastic hotel, and we had a newly renovated room that was very nice and located right next to the pool. The staff were friendly and helpful, and the food was fantastic, with a great variety of options. The hotel had a mature and professional atmosphere, while the children also had a great time. Despite there being many children at the hotel, the pool attendants made sure that the pool areas remained pleasant and well-organized. I can highly recommend this hotel and would happily return!

Had a lovely stay at this hotel. Great location with spectacular views. Very nice rooftop bar and restaurant, with a pool, main pool area very comfortable with quality loungers always kept clean and tidy. Staff all friendly and helpful especially in the pool bar where food is also available. Good selection for breakfast. Only small issue is our room could to with a little updating although was very comfortable.

Newly re-opened (June 2026) and competely renovated hotel. We really enjoyed the stay. When you want to stay on Mallorca out of the crowdy areas I would recommend Portocolom and Smy Portocolom as hotel. The welcome was warm and personal. As there was a very very very short delay in the availability of the room, a free cocktail at the pool bar was offered. So much appreciated! The rooms are fresh and clean, having a nice bathroom and a terrace with see (or bay) view. Small thing: for 4* superior hotel, a free to use safe would have made the experience of the room even better 😉 The breakfast was perfect. Fresh and live cooked eggs are available aside delcicious other (healthy) breakfast options. We had diner a the Posta rooftop restaurant. The choice is limited but what is available is fresh and delicious. We went back the other day for a cocktail to again enjoy the extraordinary bay and see view. Tip: go there at sunset, you will enjoy the unforgettable view! It was a pitty that the lobby bar was not open (yet), this would have been nice to enjoy a small extra coffee in the morning or a late night drink. Conclusion: great hotel, great place, great team!

We stayed here two years ago and when we arrived this time it took me a while to work out that we were in the same hotel. The refurbished pool area is lovely/ very modern and up market. Live saxophonist and violin players which were. Amazing. The buffet breakfast was a million times better than when we last at the hotel. In fact probably one of the nicest buffet breakfasts I’ve experienced. The hotel is lovely but sadly some of the staff let it down. In the pool bar and buffet restaurant we found the staff very unfriendly and rude and more interested in chatting amongst themselves than serving customers. It’s a shame as the hotel is really nice. For this reason though, I’m not sure I would return.

We stayed in this hotel for 3 nights. We had half board. Firstly the newly refurbished parts of the hotel like the pool area, the restaurant and the reception area are beautiful. Breakfast was probably one of the best hotel breakfasts I’ve had with amazing variety. The dinners were ok - not a huge selection but lovely presentation and we always found something for everyone to eat. There are little things that would really improve the restaurant - you aren’t seated at a table so you never know which tables are taken ans which are not. Sometimes there were no tables at breakfast they were slow to be cleared and reset but you don’t know this until you’re in there. Out of the 3 nights we were in the restaurant we were only offered drinks once - no one else seemed to have drinks on their tables either just water, there was no salt and pepper on tables and no ketchup out anywhere. We went kayaking and paddle boarding which were included in the hotel which is an amazing bonus! The bedrooms are clean but in need of modernising to match the rest of the hotel. Our bathroom was very tatty and old with a broken toilet roll holder. The tv in the bedroom didn’t work, I reported it to reception but it wasn’t fixed. I really wanted to give this hotel 5 but I don’t feel it’s there yet but with a few tweaks to the restaurant and bedrooms it could be fantastic.