Summum Prime Boutique Hotel Melia Collection

My husband surprised me with a trip away to celebrate my 40th birthday, and honestly, getting out of the country without the kids felt like the greatest gift in itself. Little did I know he had meticulously planned every detail, right down to choosing the beautiful Summum Hotel. From the moment we arrived, I felt as though I had stepped back in time. The grandeur of the building was breathtaking. The enormous original stable doors stood proudly as a reminder of the hotel's history, while the immaculate glass frontage blended old-world charm with modern elegance. As soon as I stepped inside, I experienced a level of customer service unlike anything I've encountered before. We arrived earlier than expected and our room wasn't quite ready, but Bianca and Lorena went above and beyond to make us feel welcome. They arranged somewhere for us to freshen up, safely stored our luggage, and ensured we could begin enjoying our holiday immediately rather than waiting around. The hotel itself is absolutely stunning. So many of the original features have been lovingly preserved, and everywhere you look there is another beautiful detail to admire. Naturally, I couldn't wait to see our room. We headed out to explore the town and returned later that afternoon, excited for what awaited us. For years we have gravitated towards French hospitality. Sofitel has always been our go-to brand, and no matter where we are in the world, we often find ourselves comparing every hotel to the Sofitel standard. Little did I know that Meliá and the team at Summum had other plans. Our room was immaculate. The bed was perfectly made, the linens crisp and pristine, with every crease and line intentionally placed. What impressed me most was that this wasn't just a first-day effort. Every single day, our room was maintained to exactly the same exceptional standard. So often hotels excel at first impressions but struggle to maintain them. Summum was different. The attention to detail never slipped, and that consistency is what truly stood out. The amenities were wonderful. Chopard shampoo, conditioner and shower gel, always generously stocked and a pleasure to use. The rainfall shower was spotless and felt like a luxury spa experience. I'd packed my GHDs as I always do, but to my surprise the hotel already had GHD straighteners available in the room, alongside a quality hairdryer. It might seem like a small thing, but these thoughtful touches make all the difference and are details I've genuinely never come across before, anywhere in the world. We stayed in a Junior Suite, which featured the most beautiful floor-to-ceiling double doors opening onto a dream-like balcony. Sitting outside overlooking the old town, watching life unfold along the cobbled streets below, soaking up the atmosphere and energy of the city, elevated the entire experience. It felt magical. Breakfast was another highlight. Served in a beautiful space adorned with original stable features, it perfectly reflected the character of the hotel. There was an excellent à la carte menu alongside a wonderful selection of breads, meats, fresh fruit and juices. Every morning, the gentleman serving breakfast greeted us with warmth and genuine kindness. Nothing was ever too much trouble. Sadly, the day before my birthday, I had an unfortunate encounter with a clam shell hidden in a paella that became lodged in my mouth. Although I slept, the discomfort remained, and on the morning of my birthday I knew I needed help. I called reception and Bianca answered. Not only did she answer with a cheerful "good morning", but she also wished me a happy birthday. Those are the little details money simply cannot buy. When Bianca came to assess the situation, she remained calm, professional and reassuring throughout. She explained the options available and recommended calling a doctor. We followed her advice, and true to her word, the doctor arrived within the hour. Bianca and the management team handled the situation so efficiently that what could have been a very stressful start to my birthday became a minor inconvenience. They shared the concern with us rather than leaving us to worry alone, and that support made all the difference. Within a couple of hours I was comfortably downstairs enjoying breakfast and getting on with my special day. You could decorate a hotel with gold and pearls, fill it with luxury furnishings and beautiful architecture, but it is the people who truly define the experience. Summum's greatest asset is undoubtedly its team. On our final evening, we spent time chatting with Lorena and another gentleman on the team. Their warmth, wisdom and genuine interest in people left a lasting impression. The conversations were insightful, thoughtful and memorable. Staff like this are incredibly rare and are an enormous credit to both the management and the Meliá brand. I've always been intrigued by Meliá hotels, but thanks to our stay at Summum, I'm completely hooked. This certainly won't be our last visit. The standard that the team have set is exceptionally high, and I suspect every future stay will have a lot to live up to. The team were also incredibly knowledgeable about the local area. They happily arranged and rearranged bookings for us, recommended places to visit, and shared excellent suggestions that helped us make the most of our trip. As we were leaving before breakfast on our final morning, they even thoughtfully prepared a breakfast pack for us to take away. From the depths of our hearts, and perhaps from the depths of my husband's pocket too, Summum was worth every penny and more. Thank you, Bianca. Thank you, Lorena. Thank you to the entire team. Our stay was unforgettable, and we are so grateful for everything you did to make my 40th birthday celebration so incredibly special.

A beautiful boutique hotel in the heart of Palma, with a truly special atmosphere and exceptionally warm hospitality! A very special thank you to Bianca, who took so much time to share wonderful personal recommendations and tips for my first visit to Palma. Her kindness and genuine attention made my stay even more memorable. I felt welcome from the very first moment and would absolutely love to return. Thank you for such a wonderful experience! 🤍

Beautiful hotel in a great location, very clean and quiet, with extremely friendly and helpful staff!!

Amazing service, great location. Highly recommend.

This was our 3rd visit to Palma in recent years but the first time at this hotel. I have to say it's one of the best hotels we have stayed in. As it was celebrating an anniversary we had booked a junior suite which was spacious, very comfortable bed and pillows and quiet even though we overlooked the main street. The customer service was excellent from every staff member we had contact with. The server at breakfast remembered our order from the day before and the staff member on reception greeted my partner by name. It's these small touches that single the hotel out as being outstanding. We are looking at returning to Palma for a few days in November and will certainly return here. Highly recommended