Tacande Portals Wellness & Relax

We recently stayed at this hotel for our honeymoon, and overall the hotel itself is really nice. It was clean, well presented, and had a great set-up. The breakfast was particularly good, with plenty of options and something for everyone, which we really enjoyed each morning. Short walk to the beach which was lovely. Alba was really friendly from the reception team. However, there were a few aspects of our stay that were quite disappointing, especially given that it was a special occasion for us. Prior to arriving, I contacted head office to let them know we were celebrating our honeymoon. While they couldn’t offer an upgrade (which was understandable), they provided two contact email addresses for the hotel. Unfortunately, when we arrived, the hotel advised they hadn’t received anything, and there was very little acknowledgement of our honeymoon during check-in. A small gesture or token would have gone a long way in making it feel special. We had also paid extra to upgrade our room for the occasion (gold level swim up), but in hindsight this did not feel worthwhile. The “swim-up” room was quite misleading—the pool was not suitable for swimming and was more like a small area to paddle your feet on the balcony. This was a big disappointment as it had been a key reason for choosing the upgrade. The upgrade also included a pillow menu, which was not visible or mentioned anywhere in the room, and a “complimentary restocked minibar.” This turned out to be quite limited—just a few small bottles of water, a couple of crisps, and a packet of biscuits. We had expected a bit more variety, particularly with drinks, but anything additional (including alcohol or even extra water later in the day) came at an extra cost. Overall, while the hotel itself is very nice and we did enjoy parts of our stay, the upgrade offering felt misleading and didn’t provide the value we expected. If we were to stay again, we would likely just book a standard room and spend the extra money elsewhere. A bit more attention to detail—especially for special occasions—would really improve the experience.

Great hotel at at super location with friendly staff. The breakfast is amazing. We will definitely return

The parfum at the entrance is amazing. the breakfast is very complete and with quality. it has two exterior pools. they clean the room everyday. it is 15 minutes away from the capital. the only thing I can say is that there is no queen bed, they are two individual beds together.

We were in a gold star room, day bed included, needed painting! Weeds Veiw lovely from room except big crane! Hike up to not many restraunts, which included steep steps. Return no!

Amazing hotel and staff. Only 2min walk from beachw