TUI SUNEO Platja D'or

HONEST REVIEW Me and my fiancee stayed at this hotel for 10 nights from the 31st of July to the 10th of August, This might be a long one so I'm hoping people like a good read as I am going to breakdown our trip in sections. AIRPORT We arrived in Mallorca on an early flight from Birmingham expecting long queues for immigration as we kept seeing videos and people complaining about how long it took them to get through, but we had no trouble at all thankfully, it took maybe a maximum of 20 minutes to go through immigration, which was easy to work out and there were staff there to help out with any issues TRANSFERS FROM AIRPORT Thanks to joining this group and seeing other peoples comments we decided against in the end using the TUI coach transfers as we had seen many people saying it took anywhere between 2 and 4 hours to get to the hotel, so we took that and decided to arrange a private taxi with Sarah Bryant and it was a god send, we didn't have to wait too long to meet our driver, she had an issue getting through a barrier at the airport so it was a little bit of a walk to get to the car but it was a nice relaxing drive that took just 45mins so I'd highly recommend getting a transfer booked with Sarah. CHECKING IN check in was a breeze, took only a few minutes, only hiccup was the lady didn't give us our all inclusive bands, didn't stop us getting drinks and food from the snack bar 😆 we only realised when my fiancee noticed everyone wearing blue bands so I went to reception and she was apologetic and handed them straight over. ROOM Like transfers I noticed people asking Sarah about booking certain rooms like sea view or pool view or as some people are frequent visitors a particular numbered room, so I decided to ask Sarah if we could have a sea view room on a higher level, and low and behold we had a sea view room on level 3 room 319 to be exact, I can't fault the room at all, the view was lovely, the beds were comfy me and my fiancee like a firm mattress, we slept amazingly the whole stay, we also had a lovely walk in shower which was a massive relief after hot days, there was just enough storage space for our clothes, the air con was absolutely amazing, we had a small fridge, a kettle ( we never used) a tv also never used and plenty of plug sockets around the room. The only tiny issue we had was the position of the towel rack in the bathroom right in front of the sink, me and my fiancee aren't very tall so it was a little annoying trying to wash with it in the way 😆 😆. Also like to add the rooms were cleaned everyday and they always were spotless when we arrived back to the room in the afternoon. FOOD AND DRINK We had seen before our visit a few mixed reviews about the food, but we didn't need to worry at all, we had no issues, the food was always lovely and plenty on offer even for a picky eater like my fiancee there was always something for her to eat, the breakfast was mostly the same every day but lunch and dinner was different most days, I had two plates of food at most meal times as it was so nice, plenty of fruit and other options if you're vegetarian or vegan. The snack bar by the pool also had a decent amount of food with hot dogs, chips, burgers, chicken nuggets, wraps, sandwiches, salad and ice cream on offer, I would recommend being able to order a fruit platter though as it would be refreshing on hot days. Drinks wise I was more than happy with what was on offer to a non alcoholic drinker, I admit the soft drinks did taste a bit flat but I didn't mind as they were still refreshing the drink dispenser in the main food area seemed to be better though, my fiancee enjoyed her fair share of alcoholic drinks and didn't say anything bad about them so they must have been nice. STAFF The staff were amazing in every part of the hotel, always did there jobs with a smile on there face from the start of the day to the end, they all get high praise from me. The Entertainment team were friendly even though we didn't join in other than the odd question of the day. POOL I was worried after seeing many hotels having issues with people hogging loungers or rushing to get their towels down or not having enough space for everyone but we had no issues at this hotel, when I did get up early to bag a couple of loungers there was no rushing or arguments everyone walked out nicely and picked there places, I would say that if you want a spot around one of the 3 pools id definitely recommend getting there before 10am, as there was a couple of occasions we arrived later and we had go get loungers on the grass area, the pool area was always clean with lifeguard and staff going round picking up glasses, pool was checked daily id assume to see if the water was clean. Toilets near the pool were clean and only once had issue with not toilet paper. The pools themselves were lovely temperatures and it was nice having a big main pool and 2 smaller shallower pools, perfect for sitting and reading a book. HOTEL IN GENERAL there were plenty of areas to sit, even though the hotel felt full while we were there we never had issues getting seats around the pool, in the bar or when having food, the place was spotless and cleaned regularly, it was a lovely atmosphere and plenty of area around to get away. I would say the lifts are definitely a bit small, they say a maximum of 6 but I'd say its more like 4. Also the toilets in the reception area are again a bit on the small size, on a couple of occasions In the cubicles I very nearly headbutted the door while taking my shorts off 😆 😆. LOCATION if all you want to do is lounge by the pool and go to the beach which is literally a minutes walk over away then the hotel is perfect, but if you do want to get out and about and explore you do have to rely on taxis and the local bus, we only managed to get a taxi on 2 occasions as they always seemed busy when I tried ordering one, and I'm not sure If I was doing something wrong on the Mallorcacab app but every time I tried booking a taxi to the hotel it came up with invalid destination so we always had to rely on buses getting back, on that note the bus stop was around a 5 minute walk away and we never had to wait too long to catch one, only on market day did we have issue of not getting on one and having to wait for another one, the bus we used regularly was the 324 which got us to the port, the old town, playa de muro and Can Picafort, it was easy to pay with the card on and off the bus, I would say there is no queueing system in spain, as soon as the bus stops its a free for all and nobody cares about pushing in front of you or pushing you out the way and there isn't any courteous shown towards disabled people or parents with kids but that might have just been on the occasions we used the buses and not all the time. I'd also say getting the bus earlier in the morning and early evening is easier as these times seemed to be the only times we managed to get a seat or when we left places late in the evening. LASTLY All in all the Hotel is AMAZING and I'd 100% recommend it to everyone its definitely a 5 star ⭐ ⭐ ⭐ ⭐ ⭐ from us and I also have to give a big shout-out to Sarah the TUI rep for helping us out with the room and taxis to the airport. apologise for the essay of a review but hopefully people find it helpful and I'm always happy to answer any questions if anyone wants to ask any, I'm also including some photos of the room we had and around the hotel.

11-Night Stay – A Mixed Experience We recently stayed at the hotel for 11 nights and, overall, our experience was quite mixed. There were certainly some positives, but unfortunately there were also issues that significantly affected our stay. The positives The staff were friendly, hardworking and always willing to help, and our holiday representative was amazing – incredibly helpful, approachable and a real credit to the hotel. The location is excellent for getting out and about, with plenty to explore nearby. The beautiful beach being just a stone’s throw from the hotel was also a huge plus. The negatives Unfortunately, our room on the first floor was a real disappointment when it came to comfort and sleep. The beds were uncomfortable and the walls appeared to be extremely thin. We had very noisy neighbours throughout our stay and, as a result, we were getting no more than around five hours’ sleep a night. For an 11-night holiday, this had a huge impact on our enjoyment and left us feeling exhausted. The food was very hit and miss. During the first few days in particular, the choice was quite limited and we struggled to find something we wanted to eat. There were also some frustrating practical issues in the canteen – for example, no bowls near the ice cream, no cups by the tea and coffee station, and the cold drinks machine was frequently not working properly - dishing out fizzy water instead of lemonade, coke etc. There is a designated smoking area, which is appreciated, but depending on the direction of the wind, smoke would sometimes blow over towards the sunbeds. As non-smokers, this wasn’t particularly pleasant, especially when trying to relax around the pool. The entertainment was also hit and miss. Some evenings were slow, but we did really enjoy shows such as the ABBA and Elvis nights. Unfortunately, the Tina Turner night was extremely uncomfortable to watch. The performer was clearly unwell and was sitting on stage crying with her head in her hands. While this was obviously an unfortunate situation and not necessarily the performer’s fault, we felt the show should have been stopped. Something as simple as putting on karaoke instead could have salvaged the evening. It was very difficult to enjoy watching someone who was clearly distressed. One thing that did concern us One of the more worrying aspects of the hotel, in our opinion, is the strong group of regular returning guests. It is lovely that people enjoy the hotel enough to return time and time again, but we felt that some were extremely protective of it to the point where negative reviews or criticism are met with what can feel like bullying or hostility. Everyone is entitled to their own experience and opinion. A hotel can be wonderful for one person and disappointing for another, and both experiences are valid. Reviews are there so that people can share their honest experiences and allow others to make their own informed decision about whether the hotel is right for them. For us, there were definitely things we enjoyed – particularly the staff, location, beach and some of the entertainment – but the lack of sleep, inconsistent food and other issues unfortunately meant that this wasn’t the relaxing 11-night holiday we had hoped for.

This is a lovely hotel. The place is clean and food great, well worth the 3☆ that it is. It's very close to the beach and walking distance to the local amenities. A short bus or taxi ride into Alcudia and the old castle is well worth a visit on market days, Tuesday and Sunday. What lets this place down is the shortage of sun beds for when the hotel is busy, as it is now in August. The long queue before they open the doors to the pool area is madness. As soon as the doors open there is a mad dash of OAP's running and hobbling 🏃‍♀️ to get a bed, then within 10 minutes of placing your towel on a bed there is no one outside on any of them. If you don't get in that mad dash at 8am you've lost a chance all that day. If you like good food, running tap of drinks on the all inclusive, close amenities, average night time entertainment and mixing with people over 65 and a mad 8am dash for a sunbed, this is the place for you. We are having a nice time here, just won't be coming back to this hotel again, we are far too young! 😆

Fantastic hotel. The location is great, 50 minute drive from palma airport and across the road from the most beautiful beach which is very shallow. 10 mins each way from the hotel are bars and restaurants, and a large super market is just outside. The food is good, really good range of dishes and everything is labelled clearly - there are also hot dogs and burgers for those with a less defined palette. Drinks are good, cruzcampo on draught and lovely sangria. Staff in the hotel were very helpful and friendly. The daytime activities are fun and inclusive and ran very well by the 4 lads, we only watched the external acts in the evening, Lionel and the supremes were good. Elvis was questionable… Rooms were clean and beds made every day, shower is very powerful. The rest of the hotel areas are also very clean and comfortable. Pools are fantastic! A lot of the reviews mention this hotel being full of older couples, but this was not the case at all, so don’t be put off by this. Would visit again.

Stayed her for the first time for a week and couldn't fault anything. The hotel itself is lovely and clean with a lot of great outdoor space and large pool area. The food was good and all staff were friendly and welcoming. We stayed in room 254 which had a view of the pool area and mountains where you can see a lovely sunset (floor 4 would be better as you also get the lake view where as floor 2 you don't see above the supermarket). Location is good, 2 minute walk through the trees you got an amazing beach and 10/15 min walk each way you got some bars and restaurants. We also walked down to the Port which took us about 45 minutes. We would definitely come back to this hotel.