Viva Cala Mesquida Resort & Spa

we enjoyed everything there. Highly recommend for family with kids. Definitely place were you will come back next time with any problem.

A hotel in a great location with very pleasant staff. Pools for both children and adults. A wide variety of buffet options and easy access to the beach, where the water is crystal clear. I am truly delighted to have come here with my young family to enjoy this beautiful place.

Wonderful hotel, delicious food and terrific staff. The most populated all inclusive menu I’ve experienced, plenty of choice of food and drinks, sweet treats and ice creams. 2 splash pools, 3 swimming pools, daytime activities for children, evening mini disco and further entertainment shows. Staff were very hospitable, entertainment staff go the extra mile to ensure children are included as much as possible. A special mention goes to Brian for his excellent efforts during our stay. Would highly recommend.

- Room cleaning was subpar - Food quality was subpar (good desserts though) - The mattress was uncomfortable and my back was sore every morning - The walls were paper thin, so we could hear neighboring rooms - Poor AC - two electric outages Disappointed with our stay given the price point. We requested a late checkout a week in advance and offered to pay for it — even just 30 minutes so our baby could finish his nap — but the hotel couldn’t accommodate this. Horrible when you have 3 kids and your flight leaves in the evening. The pools for the kids, and the beach were the only real highlights.

I booked my stay directly through hotel from 10 July to 17 July. We had a late-night flight and arrived at the hotel at around 2:00 a.m. on 11 July. Before making the reservation, I asked your manager whether it would be possible to extend our room on the departure day, as our return flight was also at night, and whether we could receive any discount since we would actually arrive on the morning of 11 July. The answer was no, so we had to pay the full price starting from 10 July even though we did not use the room at all on that date. We accepted this because we were travelling with two children. On 16 July at around 9:00 p.m., my wife went to the reception and asked if we could extend our room until 8:00 p.m. on the day of departure. The receptionist agreed and told her it would cost €50. She went back to our room to get the money, but when she returned, there was an older woman with glasses at the reception desk. My wife explained that she had already agreed with the previous receptionist and wanted to pay for the extension. Instead, she received a very rude response saying that it was impossible because the room was needed for new guests. The receptionist even seemed shocked that someone had offered to extend our room for only €50. Then another young receptionist came over and said that she would have to return in the morning because they were not sure whether any rooms would be available. It was very clear to us that the older lady with glasses simply did not want to honour the agreement. The next morning we returned to the reception and were told that if we wanted to stay until 8:00 p.m., we would have to pay €80 and move to another room. However, we could clearly see that our original room remained empty throughout the day and no one checked into it. I find this extremely unprofessional and disrespectful. Making a family with two children pack all their belongings and change rooms in the middle of a very hot day over just €30 is unnecessary and unfair. If one receptionist reaches an agreement with a guest, that agreement should be respected by the rest of the staff. Guests should not be placed in uncomfortable situations because different receptionists follow different rules. You need to seriously work with your staff and ensure they provide consistent and honest information. Conflicting statements and uncertain decisions have a significant impact on guests, who expect an exclusive level of service for the price they pay.