Shangri-La Hotel, Bangkok

The hotel enjoys a perfect location. From the balcony, you can take in a stunning panoramic view of the water, the skyline, and the city lights. Furthermore, the complimentary shuttle boat carries you directly to the shopping malls and back—a truly wonderful touch and a real highlight. The pool, service, and every other detail are equally excellent. I would return in a heartbeat. It is also one of the few hotels left in Bangkok that still offers balconies where smoking is permitted. Thank you so much for everything; we look forward to coming back

I stayed here in early February 2026 and again in March 2026, a pit stop on my way to and from Nha Trang, Vietnam. I really can’t add much to the reviews I read. But I’ll try. I stayed in both wings, the newer Shangri La wing and the older, atmospheric Krungthep wing, which I preferred. The two wings are separated by a long corridor, about a five minute walk for me. It’s a really nice walk with nooks and crannys and interesting side rooms. You know you’re not in Kansas anymore. I was told they will call a golf cart for you if you wish but I always enjoyed the walk. If you want the hotel breakfast, it’s in the Shangri La wing so you’ll have a decent morning walk to get there if you’re not staying in that wing. The Krungthep wing is the antithesis of the modern cookie cutter hotel, with a stunning Thai themed lobby. It’s really big with many nice, deep chairs and sofas so you can read, relax, write a journal and ponder Zeno’s paradox in quiet comfort. Some chairs have a view of the river. I never saw more than a few people at most there and sometimes it was just my favorite person. It’s a very special place. (I should denigrate it a bit as I don’t want to ruin it with a lot of people but I cannot) The newer Shangri La wing is spit and polish modern and is really nice as well. The big lobby also overlooks the river and, unlike the Krungthep lobby, has a bar with drinks served and is much more active but not crowded. You’ll not have it to yourself. It’s really nice but is modern themed as opposed to the Krungthep lobby. All personnel I encountered couldn’t have been more polite, professional looking and acting, readily engaging in conversation and offering assistance, especially those ladies I’d see walking around, greeters maybe, who were so nice, and pulchritudinous as well. I don’t want to mention names as I’ll leave someone out and cause offense. They also have really neat nicknames so guests don’t murder their Thai names in pronunciation. Next time, I should offer to help them with additional nicknames as I’m really good at it. An example of the service was the bellhop in the Krungthep wing. In polite conversation, I asked where I could buy some newspapers to bring back to the good old USA for friends. He advised me to check the local mall but I was unsuccessful there. When I told him of my lack of success, he called someone in the Shangri La wing to bring three newspapers over, which they drove over to us immediately. Gratis. (my favorite price) My goodness! So you’ve got two super-nice but distinct buildings to choose from, a fantastic location on the river near local transit and ferry hubs, and absolutely outstanding personnel who regularly show their teeth (in a friendly manner) and will readily help to make your stay better. I think that covers it. As Arnold says, “I’ll be back!”

Pros: • great service from the concierge, Paolo. • huge variety for the breakfast buffet. • stunning views over the river and city • the Horizon boat tour is worth a punt even though it’s a bit pricey. Cons: • it felt as though we were hunting around for plug sockets in the room • service at breakfast was a bit hit and miss for this price range. Conclusion Minor issues but we would go again.

My sister and I had the pleasure of having a treatment at Chi Spa and wanted to thank Tua and Dao for looking after us so well. We both thought it was the best we have ever experienced. They were amazing! We will be back. The entire staff we very helpful. Great hotel.

Right on the river and close to all the attractions. The hotel is an amazing experience, made special by the staff. without them it would be nice, with them, awesome. Everyone is friendly, the hotel is spacious and clean, rooms are excellent, although mine had a wiff of mould at the entrance, probably a bathroom flood. Food was amazing, the bar was in a great location and the pool was fantastic. The staff made the meetings i had go like clockwork. Well organised, nothing was too much trouble. Even had the AV team running to fix a minor issue. The hotel organised excursions were perfect and not too expensive. All in all i cannot recommend this enough