Shangri-La Hotel, Bangkok

My sister and I took a break from family chores and came to Bangkok for 3 days. We chose the Shangri-la for its excellent location, proximity to BTS and the free shuttles to Icon Siam across the Chao Phraya River. Our room was a river view room and the view was breathtaking during day time and stunning by night. That was truly priceless. The room was well appointed. We did not even have to use our international travel adapter since the wall switch socket was the universal type. Attention to small details like this added warmth to our stay. Next morning, we were pleased to discover that the buffet breakfast offered a wide variety of delicious international breakfast foods. The only small glitch during our stay was that there was no clear signage pointing to the location of the hotel pier for the shuttle to Icon Siam. After a small hassle we manage to find it and after that everything was smooth. I would definitely return to this hotel in my next trip to Bangkok

This was my first time staying here at the Shangra la, and to Bangkok. I was travelling with my long time friends who have stayed at the Shangra la in many other countries and have loved all of their experiences at each one. The front entrance and the lobby are just stunning. First impressions big tick. The staff at check in just wonderful. That's a good start so far. My friend n I had a shared room (besties since primary school n for over 53 yrs) and the other couple are her son, dil and their 3.5 yr old. As it was their honeymoon, we were there to give them a bit time out to enjoy Bangkok on their own. We arrived at about midday n they were arriving later that night. We were given rooms not far from each other which we requested. My friend n I were taken to our room n it was spacious n had a large bathroom, it was very nice but it was tired. But nonetheless it was lovely, and we had a balcony with river views. I went to plug in my charger ( I did have the correct power adapter) for my phone and I was the electrocuted n boy did that hurt. My friend went downstairs to the lobby to inform the staff what had happened. The duty manager came to my room to check on me and asked if I need to go to the hospital, which I declined as I was ok but didn't want to sit at the hospital for hrs. They of course they said they needed to change our room which we were both happy to do so. They did offer us a complimentary dinner for that incident that occurred n wanted us to book into the restaurant there n then. Which we declined as we felt like we were being rushed. After a couple of hrs waiting they found us another room which was in a whole other building away from the other party. The new room was a lot smaller n the bathroom wan half the size. We did express our thoughts on the new room but that fell on deaf ears. This room was more tired that the previous room. The basin had a large chip in it n the push in plug kept getting stuck. The bath plug didn't work either which was both were "fixed but still stayed the some) We email the Shangra la ( just so we had a paper trail) and asked instead of the dinner could we have some points to use at another Shangra la ( we are off to China next year) n they wanted it settled in this hotel. We were happy with that. They offered a extra night stay but again had to decline that as we have all flights home already booked n paid for. We ended up having half our accommodation costs halved, after much negotiation. We were to pay for our stay when we checked out, but I checked my bank account n they had withdrawn money from my credit card which was not to be used other than paying for a holding deposit. We had another card with our accommodation money in that, and that was made clear to them when we checked in. When they withdrawn the money to finalise the bill, which we still had 3 days to check out, they then cancelled our room keys. When we went to see why they weren't working, they then tried to blame us for having them to close to our phones, which I don't have a phone cover that holds cards. I use my wallet. So to say we had a great experience here, I say not. Would I ever go back, no never. There are so many other new hotels ( our first 2 nights we stayed at the Chatrium Hotel and that place was just beautiful) for less money than the Shangra la. This is my experience. This is probably a once off incident there, but it could have been handled better. I hope no one has the same experience as we did

As loyal Shangri-La customers, we were unfortunately a little disappointed with our stay in Bangkok. While the hotel had many positives, it didn’t quite reach the Shangri-La standard we’ve experienced at other locations, particularly when it came to the service. Our room was spacious with a beautiful river view, a large bathroom and plenty of storage. The buffet breakfast was definitely a highlight, with an amazing variety of choices. We stayed in the Krungthep Wing, which meant a 5+ minute walk to breakfast and the main lobby. However, being closer to the ferry terminal and food market was very convenient. We were also disappointed with the room service on two occasions when ordering for our toddler — the fries were overcooked one night and the rice was undercooked the next. Overall, it’s a beautiful hotel in a fantastic location, but unfortunately our experience didn’t quite live up to the Shangri-La standard we’ve come to know and love.

Location overlooking chaophrata river with a boat to get to iconsiam shopping mall. Breakfast was vast varied and excellent food quality. Hotel is very grand and beautiful. Rooms Beautiful vey comfortable beds but hardly any sockets! Gym was well equipped, beautiful pool. Best part was the sauna steam room and jacuzzi in the changing rooms. Loved it! Staff were so welcoming and professional. Would absolutely recommend this hotel and will stay again soon!

My first stay at this Shangri-La with my young family and I was not disappointed. Check-in was very smooth though the walk to the Krungthep Wing was interesting. We found that walking around the pools was the shorter option. The two rooms were very close by and the balcony overlooking Chao Phraya river were fantastic. The rooms were of a good size, well equipped and the welcome mini bar was a nice touch. The two pools are of a good size and my girls were very happy as they could jump and play in the main pool, due to its depth. It was nice and a little surprising to see so many families stay at the hotel. The pool service was excellent and the food delicious, though a tad expensive. Breakfast was incredible, some of which were surely full lunch and evening meals – namely the roast, full Indian and Chinese meals. My girls loved the iced chocolate and breakfast ice cream bar. The staff were extremely pleasant though I was not too much of a fan of staff moving quite a lot aside as you walked past…personally a bit too much for me. As you would expect; the facilities, lobby and views were spectacular. We used the Saphan Taksin BTS train station a lot which was very close to the Krungthep lobby. The lobby itself was beautiful in its own right but always eerily quiet, but we could checkout from there which made things easier. Also, right next door was a small mall (Central Bangrak) that had a delightful outdoor food market that we used on two occasions. The Spa was expensive so I booked the Let’s Relax Spa at Surawong Grande Centre Point, which was extremely relaxing and more affordable. Overall this was a wonderful stay and everyone was upset to leave. We will return.