Maikhao Palm Beach Resort

Booked through Luxury Escapes - the meal deal is disgusting. The evening meal is a buffet choice of 2 meat (beef or cut up sausages) - cooked with veg and served with Mashed potatoes which were badly prepared. Then there the Thai meals were steamed rice, lobster soup, squid in sauce. The starts were out with no cover and no heat mat under them. The salads were in fridge but just cut up bowls, with no meat or cheeses to put with them. Desert was fresh fruit cut up in fridge. Drinks have to be purchased and you can’t take your own in. We realised we couldn’t eat this so purchased from the menu and that was a waste of time as everything came out completely covered in red hot chilli’s.

This hotel lobby looks like nortern style temple , I stayed at the main building next to the lobby. Room space is very wide , there is outdoor bathtub , in open air, overlooking the beach and coconut trees , lining along beach, adjoining airport. It's quite isolate from community. It takes 10 km drive from airport to the hotel. There is popular spot to watch the airplane , landing or taking off at the airport.

We had a wonderful stay at Maikhao Palm Beach Resort. The hotel itself is fabulous, immaculate throughout, and situated in a great location right by the beach. What made our stay extra special was the exceptional staff. Everyone we met was warm, knowledgeable, and incredibly approachable. A huge thank you to the kitchen and restaurant team for looking after my daughter so well—she requires a strict gluten-free diet, and they catered to her every single day with great care and attention. Traveling with dietary requirements can often be stressful, but the team made her feel safe, included, and thoroughly provided for. The property amenities are fantastic for families: Facilities & Activities: Excellent pools (including a dedicated children's pool area), a well-equipped gym, and an activity room to keep everyone entertained. Resort Transport: If your room is further back on the grounds or you’re tired after a long day of exploring, reception provides a convenient buggy service straight to your room. Getting Around: Local Tuk-Tuks are easily accessible right outside the hotel, costing around 100 THB for a quick ride into the local Mai Khao center. A clean, beautiful, family-friendly resort with genuine Thai hospitality. We couldn't have asked for a better holiday experience!

We visited in December last year and I fell on the escalator at the Bangkok airport. We were greatly distraught that we were going to miss the flight to Phuket because first I had to go to the hospital. Fortunately we did not miss the flight due of the efforts of you and your staff. For this we are forever grateful.

When we first arrived the hotel looked lovely. Was very Thai themed. We jump on a golf cart and we're taken to our room which concerned me a little as the room was very far away from the entrance and the restaurant area. Roughly a 5 minute walk. The grounds looked nice on first view and the pools looked nice. That was about the best part of it. TV was in russian with no English channels Day 2 we asked for some water from the cleaner and she told us no because we had a limit of 4 bottles and when she comes to our room she will check first. Also asked for an extra pillow and got told no you only get one. She finally got the room about 2 hours later to confirm we had in fact used our daily allowance to top back up. Day 3 we finally used the pools only to find they were dirty with cigarette butts floating in the kids pool and broken tiles. No music around the pools either. Leaves and dirt in the main pools and rubbish on the floors. Went to shower afterwards and we had no hot water. Called to reception and said they would send someone up. Nobody came but the water was hot in the evening. Day 4 we had no water at all for around 3 hours. Called to reception again got told someone would come up. An hour later I walked down to speak to the receptionist who asked me to wait in my room for someone to come. I'm on holiday and don't want to wait for your poor service. We asked for the reception to arrange a taxi to the airport and they wanted 900 baht for a 15 minute trip which was expensive. We arranged elsewhere for 500 baht. On check out after spending 5 minutes shouting for a member of staff who were sleeping, they made us wait before we left so they could check our room first. I've never been to a hotel where I get treated like that. Made me feel like a criminal or something Location is far from things and the hotel is very expensive for food and drinks. Taxis around the area are also very expensive. Not the hotels fault but maybe they should offer a free shuttle into the town? Some staff were nice but majority were not helpful or would smile. We have stayed in 2 & 3 star hotels and got better service. Expensive. Poor service especially for a 4 star hotel. Price per night was cheap but everything else was expensive. Like 3x the price outside the hotel