Pullman Phuket Arcadia Naithon Beach

We really enjoyed our stay here again and it was everything we were hoping for. We had a few teething problems at check in but it was all handled very professionally and quickly. The room was again fantastic and breakfast has to be up there with the best in the world!! It’s amazing. Pool areas are great and lovely and clean. Can get a bit sore on the legs walking up and down the hills but it’s all worth it for such a beautiful hotel 🤗

Amazing location, spacious room, luxurious atmosphere, perfect services, excellent breakfast. I loved every moment spent there.

We had a very special family trip at Pullman Panwa Beach Resort, Phuket, for our three-year-old’s birthday, and the stay was absolutely exceptional. We arrived at midnight, and were warmly welcomed into a private pool villa for our first night—such a stunning and serene room. The next day, we were moved to a deluxe suite, as we requested a room with a sea view. This suite was spectacular—spacious, with a large bathroom featuring a hot tub, and a beautiful terrace overlooking the ocean. Mickey, who was in charge of guest relations, went above and beyond—he arranged a gorgeous birthday setup in the room, complete with balloons and a little cake for our son. That evening, we had a private dinner at the Tamarin restaurant, and the Thai food was simply exceptional. Every day, we enjoyed the pool and beach—it was a paradise for our little one. The staff was incredibly courteous, and Mickey once again went out of his way to make this stay truly unforgettable. A big thank you as well to Anton, the entire front desk team, and the Tamarin team, as well as the coffee shop staff, who served us delightful breakfasts every morning. We can’t wait to return!

The little extras were what stood out for us, complimentary fruit punch delivered at pool, breakfast items including 2 types of bacon - crispy & not crispy, Yakult, Red Bull, daily fruit smoothies, complimentary sparkling wine (Accor Platinum). Buzzers at the beach umbrellas to order food & drink. Mosquito coil & spray in room. The in-house APP allows easy restaurant, massage bookings & communication with front of house. We received complimentary washing for 5 items throughout our stay. I also appreciated the acknowledgment of my milestone birthday. And of course the friendly & helpful staff. This hotel certainly goes above and beyond. Communication prior to our arrival was exceptional. We booked 3 months prior & were contacted the following day with offers of airport pick up & hotel details. Hukwang greeted us at the airport & swiftly had us in a car which was extremely clean & included complimentary water. Upon arrival at the hotel we were welcomed by Beam & notified of our upgrade from Deluxe to Ocean Deluxe she then escorted us to our room. This resort is massive, located on the side of the cliff. It doesn’t appear accessibility friendly with lots of stairs & slopes. Vehicles are available for transport throughout the resort. Welcome gift was DIY cocktails plus a Birthday cake. Our stay included a visit to the day spa, communication prior with Dao was pleasant. The massage from Angie was great, with the right pressure. It is always appreciated when the masseuse washes their hands prior to a scalp massage, I can confirm Angie did this. 20% discount received as Accor Platinum. We frequented the main pool which has ample sun lounges. The hotel is strict on reserving prior to 10am, we saw a pool attendant photograph unattended belongings presumably to remove after a period. Breakfast was one of the best we’ve had with a great variety of foods and friendly staff including Pong. It is recommended to book Vero Italian Trattoria restaurant for dinner well in advance. It booked out 48 hours in advance however had vacant tables throughout our dinner, possibly a staff capacity issue?? We enjoyed lunch & the decor at M Bar a few times, particularly the frozen margaritas. AccorPlus / Explorer discounts received. Thursday nights there’s an exclusive sunset cocktail hour for Accor members (unsure if open to all levels) with Brett the GM in attendance, however we did not speak to him. The night prior to check out we received a thank you plate of chocolate & macarons and then at breakfast a further farewell plate. The only issues we experienced were welcome drinks not showing in APP saying we had another stay at same time. And the in-house APP stopped working 2 days in however both were easily rectified. This is a great base near the airport & for tours to Phang Nga Bay, James Bond Island. We would definitely return again however 4-5 nights is sufficient for us due to its remoteness. PS - Would love to see an Executive Lounge with nightly cocktails & canapés that would make it 10 out of 10.

I had a wonderful, relaxing aromatherapy massage here with white lotus oil — I almost fell asleep 😊. The massage was done by Khun Patty and was perfect. The treatment rooms are beautifully designed and offer a stunning view of the sea and the beach. Highly recommended!