Abou Sofiane Hotel

The hotel was lovely, the staff and especially entertainment staff were outstanding. We had a brilliant time

The hotel location is ok, the room is acceptable.pool small but ok no issues. Beach ok aswel! This is what you need to consider before booking! - You will not enjoy any breakfast,lunch or dinner as hotel is crowded with local tourists who do not behave in normal ways and the hotel does know how to deal with it. you will have to queue long before the hotel opens and even this may not get you what you want to eat. I ended up eating outside the hotel despite booking all inclusive There is no staff supervision and they don't do much cleaning between customers anymore . If you have any issues at the hotel there is no competent staff to deal with your queries and generally there is luck of customer service Training . No one appears in charge or ensuring clients are comfortable. I will not recommend it as you will waste your money

⭐ 1/5 – An experience I never want to repeat If I had known what was waiting for us, I would never have come here. We stayed only because we were unable to change hotels. If I had been given the option to leave on the second day, I would have left immediately and given up the rest of the holiday. The hotel is old, dirty and poorly maintained. The air conditioning is a nightmare. There is no AC in the lobby or reception. In our room, after 24 hours with the AC set to the lowest temperature and maximum speed, it was still 30.5°C (86.9°F). The corridors are like an oven, reaching around 35–40°C. Sleeping was almost impossible. Our room had ants, including in the bed, a blocked sink, unpleasant smells, questionable cleaning, non-working sockets and lights, remote controls without working batteries, and wallpaper falling off the walls. The public bathrooms were shocking, with water and urine on the floor. I have photos documenting many of these issues. Food & endless queues The food is very poor, especially breakfast: limited choice, low-quality ingredients and pastries that appeared to be from the previous day. Lunch and dinner were somewhat better, and the à la carte restaurant was actually good. One detail says a lot: the hotel corridors are full of delivery food bags. At an all-inclusive resort, seeing so much food being ordered from outside speaks for itself. The queues are unbearable – for water, soft drinks and food. Sometimes you wait in line only to find there are no glasses left. Even worse, we saw bartenders taking drinks out to guests who were tipping them, while everyone else was left waiting in line. Paying for an all-inclusive holiday and then watching people get preferential service because they tip is simply unacceptable. Beach & safety The sea is beautiful and clear, and the sand is fine, but the beach itself is poorly maintained, with broken sun loungers and filthy mattresses. There is no lifeguard, despite the large number of children around the pools and beach. We complained repeatedly, including to the general manager. Unfortunately, the problems remained. The most telling part? Almost everyone around us seemed unhappy. This was not a holiday. It was a countdown until we could go home. We were happier leaving than we had been during the entire stay. Verdict I would not recommend this hotel to anyone. For me, a week at home would have been a much better holiday. 1/5 – and that one star is for the sea.

Unfortunately, the hotel is very bad.

The entertainment team were amazing . We had a geart 10 days at hotel .