Alhambra Thalasso

Stayed 10 days and had a Family Room for 4, 2 Adults and 2 Children Room is clean but you do get some Ants which is a major issue for Tunisia in general. Staff are friendly and polite Rooms are dated and I would say they need some TLC Location is in a quiet are, bit of a walk from all the shops The bach is nice but not exactly at the hotel, you have to walk out of the hotel or take the hotel shuttle to get to it Food is very good but only the main restaurant is included in your all inclusive, the rest you have to pay for, by the beach or the pool you have to pay for it.

I am currently staying at the hotel, the hotel is a bit dated, but we were upgraded to a very lovely room with plenty of space. The all inclusive really is not inclusive as i had to pay for food at the beach. For each towel you have to pay 20 diner diposit and 10 diner for extra room keys, as they only provide one. I have to say every member of staff has been so helpful and professional. I would like to specially thank Hasan at the restaurant always going extra mile to help us, as I am on holiday with my kids and one of whom has disability , he always looked after us. Thank you

A very good experience during a very hot week! The hotel needs updating (our patio door was broken and would not shut) and the carpets in the public areas and our room need cleaning. Apart from that, the staff are all very helpful throughout, from the reception area, cleaning, restaurant, pool staff and the animation team - all were fantastic. We had to report a cockroach in our room, that was dealt with by the maintenance team after reporting to reception. We were provided clean towels and bedding when needed. The food was excellent and in line in with local expectations, there was always something to eat with lots of variety. The waiters were all helpful as were the cooks/chefs. The poolside was clean and the sunbeds were full most days, but if you asked the pool manager/lifeguard, they would try and find you something. The loungers and parasols, whilst old and slightly grubby due to the materials used, were quite comfortable and someone was always available to help make adjustments. The animation team worked hard and there was pretty much always something to get involved with - they created a fun, welcoming environment, whilst always happy to chat. The only negative is how the hotel is scored. It classes itself as 5*, but really it's a European 3+*. Just expect that and you'll be fine. We didn't use the beach area as it was so hot the week we went but people around us mentioned it was nice.

Everything was perfect, room large, and clean, food element choice, stuff was nice, polite, willing to help or assist, POOL clean, beach nice as much as sand beach can be. Lot of green place for walking around the hotel or relaxing.

Overall this is a lovely hotel! Staff are lovely and so helpful, our room was spotless with an enormous emperor size bed which was very comfy. Food was faultless, we enjoyed every meal however the drinks left a lot to be desired. Drinks are served in tiny plastic cups and only their local alcohol selection is included in all inclusive which was un drinkable! The beach is fabulous as is the beach bar although bear in mind that food and alcoholic drinks are at an additional cost. The pool area could do with some updating but this didnt effect our enjoyment of our days around the pool. One thing I must make people aware of is the spa. It was my birthday during our stay so my partner treated us to a hydrotherapy massage, hammam bath and full body massage. The lady who did our treatments hardly spoke a word of english so she indicated to me that I needed to untie my halterneck swimsuit which I did. She proceeded to then roll down my swimsuit to my hips exposing my entire chest! I felt very uncomfortable but accepted that maybe that's just how they do it here. After a full body mud mask she then showed me to a shower cubicle where she showered off the mud. She did the same as before and rolled my swimsuit all the way down and washed me everywhere....and I mean everywhere! Without being too graphic she left no crease un rinsed, i was totally taken aback and to be honest I was frozen to the spot as I couldn't quite believe what was happening. My partner had the same experience, she rinsed Inside his swimming trunks whist reaching around down there! We came out of there and said to each other, 'what the hell did we just experience?' We had to find the funny side of it but it truly was a very uncomfortable spa experience and I needed to leave a review to warn any future visitors that you could get more than you bargain for if you book any treatments.