AQI Skanes Family Resort

One the most frustrating experiences I’ve ever had with the magic hotels group! We’re currently there, october 30-1 november. Weather is freezing cold and no heat is on in the rooms nor there inside pool which they announce in their markzting materials and website it is « heated » without precising the information that no matter how the weather is they only heat it starting one fixed date! This is false marketing because had I have this information I wouldnt have booked it. Same for all activities! Nothing is working saying this is the end of season so they packed everything!!! So at the end we booked to eat food and sleep in a hotel room. It would have been cheaper if we ate in different restaurants for each meal! Really deceiving experience in all senses!

Decent - but won’t go again. The hotel itself is okay - grounds are well kept and the rooms clean. We had an issue after a few days with swarms of mosquitos in our hallway which meant every night we were having to kill them in our room, we still got bit more than a couple of times. Complained and the staff tried spraying but after a few days they moved us to another part of the hotel which was better. There are some gardens in the hallways in parts of the hotel and we wondered if this was the issue attracting the insects….🤷‍♂️ Food was decent - and there is a bit of variety for the kids with the two al la carte. Don’t expect gourmet but it was fine as long as you’re not too fussy. The staff were friendly and helpful and the entertainment crew were excellent. Kept the good vibes going and ran games, quizzes and entertainment well. Bars got busy at peak times and queuing for drinks became a pain especially when the hotel was busy. There is a mini golf course that is a good idea but it’s in disrepair, it needs cleaning up and sorting. Ping pong table is again a good idea but for four days none of the staff good find a ball for the kids to play with - basics and a silly issue to have. Outside the hotel there is not much locally, i did a couple of runs to have a look around and didn’t bother again. Tunisia has a well documented issue with trash, there is rubbish everywhere, the streets, towns and cities are a disgrace and it’s a real shame. Worth a google to see how they have got themselves in that position - not necessarily a reason not to visit the country but it’s a growing problem. Similar issue with the beach, the staff stopped cleaning the seaweed away that gets washed up and after a few days it was metres deep preventing access to the sea - expect this won’t be the case in peak summer season but still a shame - it smelt and was an eye sore. Other hotels maintained their beach not sure why this one didn’t. We did a few trips that were good - would recommend seeing the El-Jem colosseum and we got the train to both Monastir and Sousse. Dead easy to catch, right near the hotel and cheap. Both Towns are worth a look - felt safe and a few sights including the medinas and Ribats are interesting - again though rubbish everywhere. Money wise - most things are reasonably cheap, only change what you need as you can’t take the currency out the country. We changed £20 - £30 at a time and it was no issue in the hotel to do this at the reception. The staff love a tip and we made sure to show appreciation where we could and thought it warranted. Outside of the hotel if you buy anything locally be sure to haggle otherwise your liable to get ripped off - start by halving at least what their first offer is as a starting point and you won’t be far off getting a decent deal. All in all we had a good holiday with a few hurdles to overcome and won’t be rushing back!

We all had a great holiday the hotel was clean and staff were great. The weather was very good for October. The only problem we had was a very early morning departure from the hotel. We could not any food to eat from the restaurant due to the time we were leaving, would it be possible to have bags of food and drink to take to the airport for this early start

This was our second visit and there will most definitely be a third. On arrival reception was very organised and we were swiftly issued our key cards and towel cards (free) whilst refreshments were served. Our cases were whisked away and we were led to our room, which was large, modern and pristine. Shock horror we tipped the man who had lugged our very heavy cases because we would do the same in Jamaica, Thailand etc for a good service. We had a triple wardrobe in the bed room and double in the hallway, the bathroom was tastefully tiled and spotlessly clean and clean towels were provided everyday. There's a hairdryer and kettle in the room and the coffee, tea and milk was replenished everyday. The bedding was changed regularly and the room was cleaned daily to a high standard. Meal times were a pleasure, how anyone can find fault is beyond me, these guys cater for tennis players from all over the world and there is something for everyone. Omelette, 5 types of porridge, boiled,fried eggs, cold meats and cheeses, pastries, large variety of breads, sausages, cereals, fruits and salad are some of the foods that come to mind for breakfast alone. Lunch and dinner also had the salads, fruits etc plus assorted rice and potatoes, Tunisian dishes, joints of meat freshly carved, fresh grilled fish and prawns, cooked veg, freshly made pastas, pizzas and a huge variety of desserts. As soon as you sit, your drinks order is taken and a fresh bottle of water is placed on your table, dirty plates are whisked away and staff are always very polite and friendly and we found that was the case with all staff eg bar staff, security, cleansing and not once did we feel obliged to tip but we always did because of the excellent service provided. With in minutes of reporting the shower gel had run out and my dryer not working it was rectified, I cannot fault the service these hard working individuals provide. There's also a very popular snack bar looking over the beach and 2 other restaurants all serving great food. There's plenty of loungers round the pool and beach and these areas are kept spotless and security on the beach are always happy to move loungers and chat and just gives you that feeling all is well. Management have a large input and are visible through out the day making sure things are running smoothly. Lastly the entertainment, during the day we like to do our own thing but there's plenty going on if thats what you like, especially for the children which extends into the evening. We particularly liked the Brazilian dancers which we have seen on both visits and caught a few of the other shows. It's not for everyone and sometimes we played cards in the reception bar with music on in the background. May be an artist singing in this bar where there's mainly adults and a small area to dance where the mini disco takes place or even an adult space in the hall from 10pm just some music to have a dance for a couple of hours would be nice. All in all we have come home, batteries fully charged, after a fabulous 2 weeks, meeting other guests and staff who we now consider friends and would highly recommend to anyone thinking of visiting.

After reading the other reviews I thought I would air mine after returning back from there after a weeks stay Yesterday , 23/10/26. The Airport Transportation Too and from the Hotel was excellent. On arrival at the Hotel we noticed that Certain areas were in need of updating, There is Grubby looking Carpet throughout the Hallways , The upgrades that had been addressed were to a very poor standard. We found our room Cold and after using the Shower the Steam caused the bedding to become damp as there was no extraction in the Bathroom. Shower facilities were good , extremely Hot water on demand. The Hotel is very noisy of a Night mainly caused by other guests that have no respect for others that may be in bed , returning to there rooms. Tea / Coffee in room + Fridge , you are given 2 x Large Bottle s of Water on arrival , and when you need more just ask at the Bars / reception, they will supply Milk too . The House Keeping staff are fantastic, working extremely hard every day to keep your rooms very clean. All Drinks were to a very poor quality and in some cases tasted watered down. The Food in the main hall each evening was very basic , but edible.The service in the restaurant was very good . The Beach Roll bar was fantastic , opened at 11:30 every day for fresh rolls. Regarding Tips , the staff around the Pool were expecting tips every time they brought you a drink. The Pool was freezing every day , and the music around the Pool was at an unnecessary level too. The entertainment daytime and evening was poor. The floor on the outside entertainment area often gets very slippery due to the humidity levels , so watch your step. Do not entertain any trips run by Ali Bar Ba just to save a few pounds , you will regret it. The Beach is anything but nice to look at and it’s littered with heavy amounts of rubbish . Turning Right onto the beach and walking down towards the rocks , we found a carcass of what ( due to its size ) looked like a headless Goat . The on site shop is expensive Tat , there is another shop in the next hotel down on the right hand side after accessing the Beach from the Roll Hut. That sells Trainers , Footie Tops etc , always barter. There is nowhere to walk outside of the complex of a night as everywhere is extremely dirty and rundown. As for Value for money , if you have young children yes , it’s probably for you , but as we have been to many Holiday Villages over the years this is far the worst. This is constructive criticism , Not just a Negative review. To say it’s fantastic is an understatement, and if others think this is fantastic , they will be blown away at other Holiday Village experiences. If you can afford somewhere else , my advice is , go for it .