El Mouradi Club Selima

I NEVER write a bad review for anywhere. We are so laid back as long as somewhere is clean and food is ok then we are happy. We are not fussy with food or anything. This hotel is horrific. The hygiene level is -0. I honestly could not believe how dirty the place was. The tables ( if you can get one thats cleared) the cutlery and the floors omg! apart from reception area, looked like they had NEVER been cleaned! everything was dirty. We did speak with guest relations who said she would make sure we had a "special table" for eating every time we were in the restraunt. But even still it was so unclean I couldn't sit at it. Towels and bed sheets had stains all over them. Asked for them to be changed which they were but still stained just not as bad. All the toilets round in the hotel I couldn't use as they were so dirty or flooded, had to walk back to the room every time which was quite a walk. We were all inclusive but didnt touch the bar, beer was ok rest was horrible, food was ok, but only just. If you are fussy you definitely wont be able to eat this. We spent all out time on the beach which was Beautiful and ate out most nights which was so cheap and nice. But this hotel should actually be closed down for how un hygienic it is. Staff are nice, entertainment at night was good. Hard Rock Cafe was brilliant.

Avoid this place! Somebody else's faeces was on the bed and wall when we checked into our room, beard trimmings around the sink, mould all over the bath and shower curtain, the room was so dirty and clearly wasn't ready for new people to check in despite us waiting from 11 until 2 to check in. The room door was half a jar when shut which we had to wedge a chair behind to feel safe at night as we were staying in one of the bungalows, when we told the reception about the state of the room and how we simply wished to change rooms we were told we had to pay for this to be done or wait for the maid service the next day, the faeces sheets were never changed our whole stay. The food was absolutely disgusting and made me really poorly, despite going all inclusive we paid to eat somewhere else daily. Staff were very unwelcoming, the whole facility was dirty and outdated, absolutely nothing like the photos. We was shown a video from a guest that shown days before we arrived staff and guest fighting, throwing chairs, using metal poles as weapons in the outdoor area near the pool area surrounded by other guest including children. We ended up leaving after 4 nights as it was so dirty and we felt so unsafe. When I arrived home I tried going through love holidays and directly through the hotel for a refund for the days we didn't stay and wasn't helped atal, the hotel infact lied and said they were never made aware of our early check out despite me handing the key back to reception and having a breif conversation with a staff member at reception stating why we were leaving early. Literally avoid this place it's absolutely awful.

I took my daughter and myself on this holiday that was shown in the hoilday photos from the Lovehoildays adverts, this was an A/I board, the food was atrocious has was our accommodation rooms where dirty the same has the dinning room , we had to eat out with many other folk at cost no wifi or phone connectivity to a complaint via company we booked with, you, can see I caught my toes on a cracked tiles around pool, my advise is to stay way from this hotel, and I have had no redress from my company to date, hence the delay in my response.