El Mouradi Palace

Me and my partner travelled here in May. I was 6 months pregnant at the time. On arrival, we knew we would have to wait an hour to check-in as our flight & coach got us there an hour before check-in time. We went to reception just to see if the room was ready but it wasn’t and they said it would be in 1 hour (which is what we thought anyway). We were looking around, had some lunch etc and went back. At this point it was 1.5 hours later. We were told the room still wasn’t ready so to come back in 30 minutes. This was ongoing until around 5pm when my partner said excuse me but we’ve been told to come back in an hour time and time again, my girlfriend is stressed and she’s pregnant she just wants to get in the room so we don’t have to keep taking our suitcases round etc. As soon as he mentioned I was pregnant the room was miraculously ready all of a sudden? We were then walked to our “5 star hotel” room, The carpets everywhere were dirty, stained, ripped up. The walls were the same, holes, dirty. It looked like a 3 star if I’m being generous. The entertainment staff were lovely, they came around the pool area everyday to get people to join in with their activities. But the reception staff we found to be rather rude. The all-inclusive buffet was quite small with not many food options. I wouldn’t recommend taking children unless you’re happy for them to eat chips everyday. They also let people walk around the hotel trying to sell you things, who will come up to you 2-3 times an evening trying to get you to buy roses and stuff even after you’ve said no. The surrounding area was okay - there isn’t an awful lot to do and not many shops nearby, but it’s very close to the beach and a short taxi ride from the marina. Overall I wouldn’t say I had a great experience here, and I definitely wouldn’t return.

I had a brilliant time at El Mouradi Palace. From my welcome to my departure, I thoroughly enjoyed every moment. Me and my family were welcome by Bayram who works reception and is a prime example of somebody who is devoted and an expert at their job. His levels of customer service were unrivalled with any other hotels I have been to in Tunisia so far and he had solved any issues I had straight away or as soon as possible. I cannot fault the hotel, as any issues I had initially were taken care of straight away, all that was required was communication with the very much accommodating reception staff. The cleaner assigned to our floor was exceptional and always went the extra mile, creating nice displays on the bed, and also leaving balloons on the night of my little sister’s birthday. I have been in hotels before where the cleaners only do the bare minimum, however I felt comfortable enough to rest in my room easy knowing it was clean. The kitchen staff and waiters were also very accommodating, with a special thanks to Abdullah, he always greeted us with a smile and would regularly check to see if there was anything we required. He made our every meal feel homely and comfortable. Zouhour in reception was also very polite and accommodating, she would always say hello in a warm manner making guests feel welcome. Malek on omelettes was also great, the young man Feres did a brilliant job of making a variety of pizzas efficiently and ensuring that there was something for everyone to have. He was also very polite and is a real asset to the el mouradi team. Wajdy behind the bar was also very polite and accommodating, so were many of the other bar staff however I have forgotten their names. Mohammad Aziz in the beach pizzeria was also very friendly and Yaseen who worked the beach bar was a great member of staff. Naeem at the beach would selflessly find loungers for me and my family and I thank him also for his kind service. The only room for improvement I could advise would be in terms of entertainment, more shows and guest appearances e.g. dancers, stunts etc. would be great as we found the entertainment on an evening was rather repetitive. Also STOP the AI music - that was extremely irritating from the animation team who would just play hours long AI playlists which were a great annoyance to me and many other guests I spoke with in the hotel. It felt very lazy from the team. They should keep things like the darts board out rather than putting them away halfway through the day, only to take them out again later as there are always staff around to ensure safety, such as the lifeguards. They need to stay on top of the equipment and make sure there are spares in case of damage. The darts they had were very blunt and the board very much worn. Things such as equipment are, on a larger scale, inexpensive things which greatly contribute to overall customer experience. The dude with a man bun in the animation team (not the one with dreads, Ahmed I think, he was nice) had poor customer service skills and seemed more interested in sitting down and having long chats with other visitors rather than helping when he was needed. He seemed adamant to not do his job and would seem irritated at any request being made of him as though it was not his job to fulfil these requests being made of him. We never asked him to do anything that was outside of his domain and he would put things that would require a slight bit of effort off until the next day. The gym should also be free as part of all inclusive it does not make sense to have to pay for the gym when booking all inclusive, and it is way overpriced, around 40 dinars for 60 minutes if i remember correctly. Other than the music, entertainment equipment (including gym) and that one dude in the animation team, everything else was honestly amazing. I do not want to let the actions of one guy affect anyone’s opinions of this hotel or their staff as they are honestly an amazing bunch of people who clearly strive to do an excellent job.

Location is great for days on beach and not far from multiple shopping malls and little shops Atmosphere is great , entertainment ever night for kids and adults , staff are so friendly and welcoming, every member will say hello to you and ask how you are and if you need anything There is always something pool side music and activities for everyone to join in if you would like and the staff are not pushy if you don’t want to join in. Rooms : cleaned everyday if you want to be and to a really high standard. Very upto date , me and my partner were very happy with our room Food: ignore all the bad reviews about food . All food was clearly labelled and there was always something to eat everyday always chips, potato’s , rice and pizza , we are both very picky eaters and was always full after every meal, food was constantly rotated and fresh. There is an excursion desk if you want to do anything , the pirate boat was amazing had food , music , swam in the sea and a show was put on. If there is nothing to eat you fancy there is a Hard Rock Cafe which is like a 5 minute walk and an small take away and the big mall is 5/10mins in a taxi which has loads of food options. It cost us 20 Tunisian dinar which is £5. Me and my partner would defo come back here again , it was so lovely and a great holiday.

Please do not listen to the bad reviews. Just come back from a week here with my sister. Hotel is very clean, pool and beach are lovely. Room was fabulous. Food was delicious. Staff are so friendly and go out of their way to speak to you and are super helpful. Food is delicious. I had an amazing time and can’t wait to go back.

Everything is amazing lovely entertainers Ahmed...Sam.Firas luka..zoro...rania. Adam lovely boys friendly always happy... Clean hotel very friendly