Houda Golf Beach & Aquapark

Everything is super❤️ The service is great. The animation is cool, especially Charle. Of course, I advise this hotel to all my friends ❤️

I rarely leave negative reviews, but I feel it’s important to share our experience to help others make an informed decision. Unfortunately, our stay at House Beach Golf & Aquapark Hotel in Tunisia was nothing like what was advertised or what we expected. Instead of enjoying a relaxing family holiday, we spent much of our time dealing with problems, feeling stressed, upset and, at times, in tears. From the very first day, I reported serious concerns about our room. It was dirty, poorly maintained and, in my opinion, not fit for guests. During our stay we were moved between three different rooms, which clearly showed that the original accommodation was not acceptable. Constantly packing and unpacking completely disrupted our holiday. The cleanliness throughout the hotel was very poor. Our room floor was never cleaned once during the entire stay, and our bed linen was never changed. I ended up cleaning the floor myself using toilet paper. The only positive point was that fresh towels were provided daily. The all-inclusive food service was one of the biggest disappointments. The hotel was severely overcrowded, with queues stretching around 20 metres just to get food. By the time you finally reached the front, many dishes had already run out. On several occasions, staff were serving food with their bare hands, which raised serious hygiene concerns. The entertainment was also disappointing, with almost everything conducted in Arabic. As international guests, we felt completely excluded and unable to participate. Around the pool, there appeared to be different rules for different nationalities. Some guests were allowed to jump into the pool, smoke and drink in the water without any issue, while others were immediately whistled at and told off for similar behaviour. It left us feeling unfairly treated. One of the most upsetting experiences happened at the snack bar. I was refused a panini because I would not give a male staff member my phone number. After refusing, I was never able to get one again. As a female traveller, this made me feel extremely uncomfortable and disrespected. Our final day summed up the entire holiday. I paid extra for a late checkout, but when we returned to our room, the key card didn’t work. I went to reception three separate times to have it reactivated, but it still failed. Reception staff eventually told me to ask the cleaners to let us in. The cleaners refused, repeatedly saying, “Departure, lady,” despite the fact I had paid for late checkout. After sitting on the floor outside my room in tears because all of our belongings were locked inside, someone finally opened the door. I do want to mention one positive. The hotel manager was kind, listened to my concerns, moved us to a third room and told me to contact her directly if we experienced any further issues. I appreciated her efforts, but I don’t believe guests should spend their holiday constantly reporting problems and chasing solutions. We were there to relax and make happy memories, not to deal with daily complaints. I understand this is a budget hotel, and I wasn’t expecting luxury. However, I do expect basic cleanliness, edible and accessible food, respectful treatment, a safe environment and accommodation that matches what is advertised. Sadly, this holiday was one of the most disappointing experiences we’ve had, and I would not choose to stay at this hotel again and it has also ruined my whole impression of Tunisia which now I will never go back again.

Arrived from a previous hotel after a move checked in only to take tourist tax no bands given key card given no help or nothing ....after pulling our cases up 4 flights of stairs the room was OK no tv no fridge no kettle by the way I paid an extra lot of money to be moved..... same night I walked in the restaurant to be told I could only have 3 chicken nuggets and couldn't leave with my plate ... we booked the al a carte to be served a warm prawn on wilted brown lettuce dusted in chilli flakes then arrived a small piece of lasagne which was cold then a bowl of chicken soup swimming with grease which was horrible and then some cold spaghetti and some slimy chicken (presentation was good ) then after chasing round i booked the snack bar which a pizza came not good and a steak after reminding them we had ordered it came an hour later which was like rubber and chips that wasn't cooked and cold rice .... the restaurant opens at 12.30 but 12 o clock people are lining up round the place a panini takes over an hour to get as they only cook 6 at a time if you go to the bar you have wait for some time as they only make 1 type of cocktail of the day so you have to wait so if you want beer good luck .....the hotel has so much potential with the golf links and the aqua park but the food is terrible and unless u tip you have to queue up

It’s not what I was expecting right at the start, The reception lobby looks like a Vegetable market, Staff rude not helping at all, Rooms are outdated and could do with an upgrade, Noises everywhere and not relaxing at all. Never again.

When we arrived at the hotel reception staff were very rude and to check in we had to take a screen shot of our booking reference and email the reception which I have never experienced this farce. Waited a couple of hours for our room which we had paid £80 extra for. I was in shock with how dirty and dated it was (no safe, no fridge, no tv) we went back down to reception the make a complaint to then be taken into the back managers office with all staff in the same room and was offered an upgrade with a free safe and fridge. When we arrived to our room upgrade I was still in shock and started crying as the only thing about the upgrade was a second bedroom which we did not need and we were there as a couple. Still no fridge, safe was in the wardrobe with no key. Went back to reception to see about our free safe and fridge, they changed their tune and requested money for a key for the safe and denied the fridge. So we got nothing, maids only made our beds, emptied bins and left towels and one toilet roll, no floors brushed and polished, place was disguisting! I was kept awake my first two nights with the cleaners cupboard door banging next door to us, bed was solid hard. We had no maid service last two days so one towel between us for showers, food was out of this world disguisting! Only catered for locals, had to stand in direct sun for pizza, chips and panini’s for 40mins to an hour, salt in dish and everyone’s hands went in it to salt chips. Plates, cutlery and full restaurant dirty, rude locals pushing in to get food, it was crazy, taking large plates of food and not eating and leaving nothing for anyone else went down one morning at 9am for breakfast and no food left. I am not a fussy eater but the food was 🤢 in our room our curtain pole was that rusty that is disintegrated and fell down and one side, tables in reception and windows dirty, walking from reception to restaurant were rubbish lying on ground and smelling of cat pee. Beach dirty with rubbish a cigarette ends, sea dirty green with lots of jelly fish, seaweed and rubbish. We woke up at 5:30am every morning to put our towels out as you had no other choice, when we did on one day we went down and some rude person had moved our towels onto one sunbed and taken our other sunbed which we had reserved, we ended up eating out and paying for taxis which we didn’t want to do as it was all inclusive we had chosen. We had spoken to a lot of British families and couples which said the same as we did and that it was a holiday from hell. We would never return. Very dirty hotel, rude locals, rude reception staff, disguisting food. I could go on and on even more than I have but please AVOID THIS HOTEL!!!!!! I have never had to write a bad review on a holiday but I felt everyone needs to be aware. Also harassed by people trying to sell excursions and jewellery around 20 times her day and then when you go the the beach to relax it’s the same with harassing to buy beach towels constant. Not the relaxing holiday we were hoping for. I had requested to be relocated to another hotel when I called love holidays at 5am the day after we had arrived, gave photo evidence of our hotel and didn’t hear anything back until the day before our departure. I have emailed today again and still no response. Also there are no lifts just lots of stairs and it wasn’t fun with us being on the top floor having to climb them multiple times with a bad knee