Houda Yasmine Marina & SPA

Came here as a group of 9 ladies, first impressions were OK then it went down hill. We were given our room keys and just expected to go and find our rooms ourselves. I was sharing a room with 2 others and upon entering we had no toiletries and 3/4 of a roll of toilet paper, there was 2 towels, 2 chairs and 2 glasses - for 3 adults🤷🏼‍♀️. We asked on numerous occasions for more and the towel situation was eventually solved. The bedding was not changed throughout our week stay, and I know this because one of us had got hair dye on the pillow case and sheet and it was still there when we checked out, the sheet was just rotated from bottom to top - its a good job we showered everyday! Entertainment and bar staff were very friendly- some maybe too friendly. We all found the food and drink to be terrible and 3 of us ended up with sickness and diarrhoea, we later found out that alot of other guests had the same.

CONS- Upon arrival, was given a dusty bed, full of dust mites. Resulting in extreme itching all night. Had to go to the pharmacy to buy a medicated lotion, which cost £20! The basin/sink was blocked; the maintenance man came, unplugged it, but left a SEWAGE SMELL all night. I was so tired from travelling all day to come to this. Managed two hours of sleep wearing a facemask. Wallid from reception gave us a kitchen disinfectant spray bottle to help with the smell, which added a bleach smell to the sewage smell. The guy came and changed our bedding but then with the bleach water the bedding was moist wet. TV didn't work; the remote wasn't working either. The wardrobe hadn't been aired and was dusty; I didn't hang anything in there. There is NO AC throughout the hotel except in the rooms, making eating and chilling in the bar area very uncomfortable. No ATM at the hotel, bolt, uber don't work in Hammamet, and inDrive drivers won't accept long-distance jobs. The hotel wants you to use random drivers and are happy if you have no paper trail. Very unsafe for female travellers and solo travellers. The bedspread and cushions were dirty. Reception staff WALLID & HAMID were very RUDE and disrespectful. They obviously deal with complaints daily, and they were rude to me and my daughter, no shame as we're women. Spoke with a lot of other guests at the hotel; all agreed on how poor the hotel is. It's NOT A 4 STAR, 2 STAR is more accurate. Towels aren't replaced you have to track down cleaning staff. Toilet paper is a shortage. Bar area at the pool has a very bad stink & the pool area is dirty. Saw fake nails; dirt not kept clean at all. Restaurant staff wear DIRTY aprons all day even at breakfast. PROS- Fresh food daily. A lot of variety too. Entertainment staff friendly, esp. KIMO. DJ plays great music, different genres too. Restaurant staff is nice esp HAMMED, an absolute gentleman, made us feel so special. Great entertainment, something for everyone. Spa staff were lovely too, esp. the little lady who does the hammam; very sweet. The bookings manager MOHAMMED wanted me to write down my experience; once he got it he just dismissed me and didn't even say thank you! He wanted a glowing report of how he managed our poor experience on the first night. Yes, he changed our room and left a fruit basket and gave us a free massage. But the condition of that room IS NOT fit for anyone. He changed our room to a superior room (which staff told me it's not!) This room was a lot better than the first one, but as you can see from the photos, it's not clean. We paid for a garden view room, what we got was a car park & building roofs! The beach is 5/10 min walk, they trying to sell you this and this and this. I guess it's their livelihood. The shop next to the hotel is convenient; the guy in there, Alibaba, was touching his private part while having a conversation on the phone, and I was waiting to be served. At this point, I had had enough of this holiday! DON'T BE FOOLED BY THE HOTEL EDITED PHOTOS & SAVE YOUR MONEY.

We would not recommend this hotel. It is beyond me how so many reviewers give the 5/5. However, reviews are not verified (including mine of course). We would struggle to see it as a 3* hotel. I always like to give an honest review and this is mine as a well seasoned traveller of 61. Rooms Dilapidated and nothing like the photos, including on the easyJet website. In dire need of complete refurbishment. Chipped and cracked tiles everywhere, furniture covered in marks and peeling. The shower was powerful enough and no issues with hot water or air con. Full length mirror and sockets at bedsides. Hairdryer in bathroom. Working safe -chargeable. We had a pool view and a small balcony but some rooms had awful views. We were in the middle of the hotel and the music from a club right next to the hotel started at 12.30- around 2, very loud. Our room was clean when we arrived but the sink surface was not cleaned at all when we were there. The towels are terrible- stained, threadbare with holes. They are picked up first thing and often not replaced. The beds were just ok but some of the pillows were rock hard and lumpy. Food and drinks. Very much canteen style, not buffet standard for me. Not much meat in the dishes and I found a huge piece of gristle in one. Every single meal was spent looking for glasses/cutlery/plates. Nice fruit smoothies in the morning and plenty of freshly prepared eggs/omelettes. The standard of food hygiene is worrying. Serving spoons shared between dishes and are not on a separate plate. They were lying in the food with some slipping in including the handles. One chef used the same tongs for raw and cooked chicken. No temperature or time monitoring for chicken/meat dishes- I avoided all chicken dishes and we all had tummy upsets but not food poisoning as such. The standard of hygiene needs urgent attention and I hope easyJet take this forward. The bar is very small and the drinks are pretty basic. They are all offered in tiny plastic cups. We always requested a glass after the first night but these are in short supply. I didn't have wine in a wine glass the whole time and had a gin in a pint glass. we were told off for not always bringing our glasses to refill. The men said the beer was not bad. If you want to pay for anything else the choice is very limited and one cocktail we paid for was terrible. The staff are hard working and deal with a lot of frustrated customers . Hotel grounds Well maintained on the whole by a gardener, with beautiful trees. The pool area was not clean and the area round the bar very smelly. The pool bar ran out of coke and water at 3.30 with the barman laughing saying he was closing- doesn't shut until 5pm. The beach bar is a container with a freezer. the sun beds on the whole are ok and in reasonable supply- the staff round the pool are very good. The entertainment staff work very hard all day. The gym was not bad but no aircon made it unbearable at times. The spa pool was very small and deep and was empty when we were there. The outdoor pool was a reasonable size. we were not bothered with cockroaches or ants but there are a lot of flies around and on food with no sign of any repellants etc. I know you can't please everyone and there are cultural differences but this is the worst hotel I have ever stayed in as a working adult. People spend hard earned money for holidays and I feel this hotel needs to be reviewed by easyJet who we booked through.

Verry verry good hôtel ❤️😘🇹🇳🇹🇳

I stay at this hotel for 11 day first day arrival the room was not nice so I ask to more because I ask to be near family. The room we got move to was beautiful looking on to pool the food was bad and waiter in restaurant didn't help .I found a fly in my soup. And broken glass.i ask for a boiled egg was told no . I said yes so another lady did it for me and it took 30mins to boil a egg the drink was water down and if u ran out of vodka they put in rum. Entertainment kimo and girl was great loved Entertainment pool was clean but around about was left with plastic cup i want to leave after 5 days into holiday.