Iberostar Selection Kuriat Palace

Wonderful cleaning team – thank you! ⭐️⭐️⭐️⭐️⭐️ A special thank you to all the cleaning ladies at Kuriat Palace. They are wonderful, kind, friendly and always smiling. Our room was cleaned perfectly every day, and we noticed how much care they put into keeping the hotel clean and welcoming. They work very hard and are always helpful and polite. Their kindness really made a difference during our stay. Thank you so much for everything! You are doing a fantastic job and deserve a big recognition. ❤️

The hotel is clean, with stunning views of the Mediterranean Sea and offers a good variety of food. The restaurant, housekeeping and animation teams work hard, with a special mention for Luka in the animation team, who is a credit to the hotel. The water sports at the beach were fun, particularly the speedboat trip to Monastir, and the staff running them were friendly. However, several things prevented this hotel from feeling like a genuine 5-star experience. Outside of the rooms, much of the hotel is not well air-conditioned. In temperatures of around 43°C, this was often uncomfortable and attracted flies. Our room’s mini fridge did not work for the entire stay despite being reported. The kids’ club was uncomfortably hot and poorly advertised, the towel deposit system felt unnecessarily inconvenient for 5-stars, and the evening entertainment, although enjoyable, did not always start on time, often much later. We also booked an excursion package through the hotel which included camel riding (average) and quad biking (better)! Unfortunately, we were promised an air-conditioned bus and it was not. With around an hour each way in 43°C heat, the journey was extremely uncomfortable. The biggest disappointment, and ultimately what knocked another star off our rating, was our experience with reception when arranging a taxi to The Mall of Sousse. We were quoted £55 (approximately 218 TND) through reception, they demanded we pay them directly, and cash only, while other guests told us they had paid just 25 TND (approximately £6.30) for the same journey through private taxis. The difference was so extreme that we felt we were being scammed by the two main men manning reception. This did not feel right. We therefore arranged a private taxi at a fraction on the price given by reception. However, private taxis are apparently not allowed into the resort, meaning we had to walk around ten minutes outside in 43°C heat to meet it (he was not allowed to park directly outside the resort either). Once outside, we were heavily harassed by local taxi drivers, who even confronted our private taxi driver. The whole situation was extremely intimidating and only reinforced our concerns about what had happened at reception. We work incredibly hard to afford our holidays, and to feel that we were being taken advantage of by staff at a hotel presenting itself as 5-star was upsetting. Completely unacceptable and felt like an attempt to exploit guests. This has genuinely tainted our experience of Iberostar Kuriat Palace. It is something we will remember about the hotel long after the positives, and it is the main reason we cannot rate our stay higher or return. I hope management investigates the taxi arrangements and takes this feedback seriously.

The hotel was so nice,a special shoutout to erwa and jamila the women who helped us, Riyadh,the receptionist and the entertainment team.All of them were incredibly helpful and friendly.

This hotel has not even 4 star worth Where shall I start? Staff excellent facilities I would say 3.star worth Lobby air conditioning very bad then main bar air conditioning is very very bad if u wants to drink there u have to seat with free guests (fly and misquotes ) there’s so much fly in that area and there’s no prevention for misquotoes and insects.. me and my daughter had very bad misquote bite that ruined our 4 days it was that bad infection .. we r vegetarian no doubt chef specially mahmood went out of his way and made something and something for us but there’s no clear labels for vegetarians.. very poor for vegetarians eater ..what shall I say about alcohol? Very very very bad quality of alcohol and full of sugary .. champagne 5% with lots of sugar wine there’s full of sugar whatever u ask they r full of sugar .. I am writing first time review but I am that much disappointed.. we worked hard for good holiday and we spent money for getting good facilities and good relaxing time but here we got misquotes bite and very discomfort holiday Staff r really good I thinks that’s the only good thing about this hotel

The reception staff especially a particular man, young, short hair, was very unfriendly and did not want to help with issues. The food at the main restaurant was ok, very repetitive, could be better. Very salty, after w days you kind of go off as the food is too repetitive. Other than that, hotel facilities were good and animation team were fab! The leaders bless their hearts very hard working..I would advice to tip them as they are forgotten by guest.