Marhaba Palace

2nd time i’ve been to this hotel and all I can say is wow Marhaba palace situated in Sousse with all things surrounding and plenty to do it’s in the most perfect location The atmosphere inside this hotel for the 11 days I was there was just outstanding the cleaners the bar staff big shout out to Raffick and Ali! We love you❤️ all the restaurant staff and reception your kindness and work standards never go unnoticed The rooms in this hotel are very clean and up to date I was in 707 and the view from the top of the hotel was beautifully scenic The selection of food in the hotel is amazing there’s always something new every night and it’s always warm and fresh Entertainment on an evening was great to even through out the day they were always doing some form of activity Shout out didou and sam you guys were great we miss you :( Overall this hotel is outstanding and exceptionally clean and we can’t wait to come back in September 2027

Rated 5* more like Average 4* Arrived & was greeted straight away & given wrist band.Once room was available after 2pm we were taken to our room. All though dated it was Large & Clean over looking pool & the sea, If you want the sun all day best get a room at front of Hotel. All the staff from the cleaner's upwards very friendly & polite. The whole resort was very clean Enough choice at meal times never had anything cold, loved all the different fish. Staff were excellent drinks brought to you & tables all ways cleared quickly. Animation team all ways on the go. Less than 5min walk to the beach, Beach bar & sun beds available. Walk out of hotel turn left 10min walk to Harbour,Shops, Restaurants & a small team park. Only negative you can hear the Entertainment if you're room is overlooking the pool 9.30-11 pm All though not busy the pool bar often ran out off beakers /cup's Over all very pleasant stay & would definitely return.

We have just returned from the most magical stay at this hotel, the staff were amazing, the hotel was very clean both inside and outside within the hotel grounds. Marwen was the best waiter every evening. The barmen were lovely and Youssef out in the fish spa was amazing. We visited the spa which was great and very relaxing, we visited the fish spa a couple of times and there was nothing that Youssef couldn’t help you with. The cleaning ladies worked tirelessly to keep the hotel clean and they do a grand job. The amimation team are inclusive and very helpful too! We have booked to come back again!

We have been in this hotel 35 times but there will never be a 36. We were given 5 rooms the last one was ant infested even in my bed so I sat on a chair for the rest of my holiday that was 8 nights the pictures are of my bed that was every morning reported this and nothing was done we asked to change rooms we were told no the hotel was full we had the worst holiday ever just because of one receptionist my husband asked to speak to the manager the first words were will you give us a good review not can I help you or what is the problem this hotel needs down grading

We have just returned from a stay at the Marhaba Palace Hotel in Port El Kantaoui, Sousse, Tunisia, and would rate it 3 out of 5 stars. The hotel has many excellent qualities, but unfortunately some issues significantly affected our enjoyment of what should have been a relaxing holiday. The positives Our sixth-floor bedroom balcony offered lovely views of the sea and beach, and the room was clean and comfortable. The hotel is ideally situated for walking to the marina, and the beach is easily accessible for anyone who enjoys long coastal walks. The food was excellent, and we particularly enjoyed an evening in the hotel’s à la carte restaurant. We had a lovely meal, with food of a high standard and excellent service from the waiters. They deserve particular praise for making it such an enjoyable experience. The evening entertainment was also very good, and credit to the hotel for ensuring it finished promptly at 11pm every night, exactly as promised. Overall, the hotel offers good value for money, with plenty to enjoy in terms of location, food and facilities. The poolside experience Unfortunately, the pool areas were a significant disappointment for us. The scheduled poolside music was often extremely bass-heavy, more reminiscent of a nightclub or booze cruise than a relaxing holiday resort. We appreciate that musical tastes differ, but it would have been lovely to hear more traditional Tunisian or North African music. After all, we were visiting Tunisia, and a little more local character would have made the atmosphere much more distinctive. The smaller pool was also frequently disturbed by guests playing their own amplified music. So, once the scheduled entertainment finished, there was little opportunity to enjoy any peace and quiet around the pools. Smoking was another concern. Smokers were in the minority, but some appeared to smoke wherever they wished, including in the open-sided dining areas and next to families with young children. The smell of cigarette smoke was often noticeable, and cigarette ends littered around the pool made the sunbathing areas less inviting. We would welcome a smoke-free policy across the main guest areas, with designated smoking areas well away from the pools, sun loungers and dining areas. This would be a fair compromise for everyone. Guest behaviour and noise Perhaps the most disappointing aspect of our stay was the behaviour of a minority of British guests. We were genuinely embarrassed to be British on occasions. On several occasions we witnessed threatening and aggressive behaviour, and racist abuse directed at other guests who simply asked for the language and behaviour to be toned down. This was unpleasant to witness and completely at odds with the respectful atmosphere a hotel welcoming international guests should encourage. Despite numerous complaints to staff, the situation did not appear to improve. Staff seemed reluctant, and at times possibly intimidated, to challenge those responsible. We appreciate that confronting aggressive guests is not easy, but we believe management needs to take a firmer approach to protect the comfort and safety of other holidaymakers. The noise also extended into the early hours. On two occasions, we were woken at around 4am by a small group of rowdy British guests returning from bars, seemingly with little consideration for those trying to sleep. Although the scheduled entertainment finished on time, these disturbances made getting a peaceful night’s sleep more difficult. Would we return? Potentially, yes. The Marhaba Palace has so much going for it: lovely sea views, clean rooms, excellent food, a superb à la carte dining experience, good entertainment and a fantastic location close to the marina and beach. However, we would be much more inclined to return if the hotel addressed antisocial behaviour more firmly and introduced designated smoking areas away from the main guest facilities. A more varied choice of poolside music and greater consideration for guests wanting peace and quiet would also make a real difference. Our criticism is not of the hotel itself or its hardworking staff, many of whom contribute to a very enjoyable experience. It is the disproportionate impact that a small minority of guests had on everyone else, combined with the apparent lack of effective intervention, that disappointed us. Our verdict: 3 out of 5. A very good hotel with excellent food, attentive restaurant service and a wonderful location, but with room for improvement in managing guest behaviour, smoking and the poolside atmosphere. With a few sensible changes, this could be an outstanding holiday destination.