Mövenpick Resort & Marine Spa Sousse

We all had a really lovely and relaxing time here for late October. There were very few guests so very peaceful. The weather and the pool were quite cool for sunbathing and use, but we used the heated salt water pool in the spa which was warm and clean. The food had a good selection each night although the nuts in food are not always shown. The location next to the beach was ideal and there is a selection of bars nearby. The spa was a calm and blissful. The rooms were very clean and the cleaning staff, Narissa, in particular was brilliant, very friendly and attentive to our needs. We had a taxi into Sousse so could explore the medina, and we used Rajwen at Discover Tunisia for a private tour for the four of us to El Jem and Kairouan. +216 29 376 451. Best of all was chocolate hour in the Movenpick 5pm where there's a selection of chocolate and cake to go with your cocktail on the balcony.

Great hotel, great staf, rooms are clean. Awatef was wery helpful, great leady. Restaurant is also perfect.

My mum and I recently stayed at the Mövenpick Sousse, and unfortunately, the experience fell short of the five-star standard we were expecting. Firstly, the staff were generally very friendly, and the food in the main restaurant was good. However, there were several issues that really let the hotel down. Our initial room had a strong smell of diesel. When I raised this with reception, rather than addressing the cause of the problem, they simply sprayed it with air freshener. There appeared to be a ventilation outlet directly outside the room, which was most likely responsible for the smell. When the fumes became too strong, I requested a room change, which was eventually accommodated. However, there was no assistance offered with moving our belongings. There were also some basic maintenance issues. Both the television in my room and my mum's room were not working. The kettle in my room had exposed electrical wires and was unusable. After requesting a replacement, it took well over an hour for one to arrive. Housekeeping was another major disappointment. My mum's room was not cleaned during her stay, and, incredibly, a pair of used slippers belonging to the previous guest were still underneath her bed. Although the food was good, the restaurant service was let down by a lack of basic cutlery. There were often no small spoons available for desserts, meaning we repeatedly had to ask staff for cutlery. On one occasion, we ate at the restaurant in the reception area. While the food was good, our table had been left with cutlery from previous guests and had not been properly cleaned. One other point worth mentioning is that even if you are staying on a half-board or full-board basis, drinks, including water, are charged separately with dinner. Overall, while the friendliness of the staff and quality of the food were positives, the maintenance, housekeeping, cleanliness and general attention to detail were simply not what we expected from a five-star hotel.

We stared at the Movenpick for 3 nights in October while on a tour with Jules Verne. We were given room 1065 which is on the ground floor (reception is on the third floor). This is a lovely hotel both the lobby, public areas and the bedrooms. The gardens and many pools are just beautiful. Our room was smart, modern and clean. We had a small balcony looking out at a walled garden. I think you can have a sea view here but we had the view of the walled garden which was really nice. The outside of our room opened up to a beautiful 'indoor garden' which was very calming and attractive. It was a very quiet room. The room had a large double bed, fridge, room safe, tea/coffee making facilities and a large complimentary bottle of mineral water which was replenished each day. We were advised not to drink tap water and to even use mineral water in the kettle. Complimentary slippers were provided and there were ample shelves and hanging space for clothes. Some of the sockets here were universal and accepted English plugs, but not all. There was free wife and air con. The bathroom was modern and clean with a shower over the bath. There were a few complimentary toiletries and a hairdryer Breakfast offered an extensive selection of hot and cold buffet. Dinner also offered an extensive selection hot and cold buffet and was really good. The hotel had an ATM in the lobby and you could change foreign currency at the reception desk. It had both indoor and outdoor pools, a hairdresser and a spa. All in all, this is an elegant hotel and deserving of its star rating.

Emine, the coach at the gym did an exemplary job helping me make the most of my daily gym workout. Not only is he technically proficient but he brings a genuine enthusiasm that made me want to improve. He researched a problem I was having with coordination of the breath and balance and helped me enormously. Bravo, Emine!